Galileo Learning

• Responsible for the design, content, and delivery of training for Galileo’s camp program, including Camp Directors and all camp teams • Translate operational priorities into clear, usable training and resources • Own training content and delivery end-to-end • Collaborate closely with the Education Product team as they develop learning architecture and large-scale learning systems • Coordinate with cross-functional subject matter experts to ensure their expertise is represented throughout trainings and resources • Continuously iterate and improve training design and delivery • Own the clarity, consistency, and usability of training materials • Determine the appropriate modality for content (live training vs. self-paced vs. resource) • Track training completion, comprehension, and readiness signals • Partner with Field operations and cross-departmental leaders to align on priorities

• Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations • Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience • Monitor implementation progress and proactively address risks or gaps • Own renewal planning and coordination across accounts • Identify and develop expansion opportunities, coordinating with Sales to close • Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success • Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships • Ensure strong continuity and experience across both Solutions and Camp touchpoints • Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement) • Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc. • Maintain clean documentation and visibility across accounts

• Help shape the company’s financial direction and partner across departments to drive growth, improve decision-making, and ensure every strategic initiative is grounded in data-driven insight. • Lead annual and multi-year planning processes, aligning budgets and forecasts with company growth goals. • Develop and maintain forward-looking financial and operational models, dashboards and scenario analyses to guide resource allocation, pricing, and investment decisions. • Partner cross-functionally with various teams to understand business drivers and identify opportunities for growth, efficiency, and ROI. • Support the accounting team with monthly, quarterly, and annual accounting close processes, in compliance with GAAP.

• Lead and Supervise Campers: Supervise groups of 15+ campers weekly, creating a safe, inclusive, and engaging camp experience. • Foster group connection through team activities, games, and daily interactions. • Ensure a positive, supportive environment, manage camper behavior through restorative practices, and provide individual support based on campers' diverse needs. • Collaborated with instructors to deliver Galileo’s innovative, project-based curriculum, integrating science, technology, engineering, and math. • Support instructors by preparing materials and ensuring learning spaces are ready for each activity. • Engage in All Camp Activities: Collaborate with teammates to plan, set up, and run daily activities. • Lead campers during ceremonies, activities, snack, and lunch, ensuring safety and a positive camp spirit. • Lead and participate in camp songs, chants, and skits, bringing energy to opening and closing ceremonies. • Work as part of a team to make camp experiences joyful and memorable. • Provide Exceptional Customer Service: Greet campers and families with enthusiasm, ensuring a welcoming environment. • Follow check-in/check-out procedures for efficient attendance and safety. • Communicate with families about campers’ experiences as needed, ensuring a positive start and end to each day. • Build Your Skills with Ongoing Training and Support! Complete paid online training on innovation education, Galileo policies, and best practices before camp starts.

• Serve as the voice of Galileo, bringing the camper experience to life for families. • Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools. • Efficiently manage and respond to a high volume of inquiries via email and phone. • Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments. • Accurately process a high volume of enrollments, ensuring meticulous attention to detail. • Proactively collaborate with external partnerships. • Take ownership of assigned Customer Service projects.

• Travel Camp Directors are dynamic leaders who support multiple camp sites across a region • Ensure smooth operations and mentor staff • Create a joyful, safe, and inspiring camp experience • Bring Galileo’s mission to life—fostering creativity, innovation, and fun • Manage daily logistics, camper behavior, and team culture • Family communication, staff onboarding, timecard approval, compliance, and upholding camp policies

• You will be the “General Manager” of the Washington Galileo territory, ensuring the Galileo summer programs in your region are the first-choice camp for families. • You will lead the local strategy for Galileo’s growth: You’ll use available market data and knowledge of the community to develop a strategic growth plan, including identifying specific sites and projections for enrollment. • You will own the P&L for a portfolio of sites: Secure and retain site relationships and negotiate facilities contracts that are mutually beneficial. • With the marketing team, develop an enrollment strategy to deliver expected results. • With the finance team, set revenue targets and manage the budget. • You will effectively manage the people for your team: In partnership with our recruitment and training teams, you’ll hire, train, and manage an inclusive team, including Camp Directors and other Field team members. • You'll be part of and collaborate with the Field teams of other geographies, modeling our company values and mindsets to create and establish strong culture for all full-time and summer staff. • You’ll deliver exceptional camp results: You’ll evaluate the success of camps by reviewing staff and family satisfaction results and assessing camp quality through on-site presence. • You’ll collaborate internally to prioritize program and systems improvements that result in a high quality camper and parent experience year round.