• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. • Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities. • Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies. • Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms. • Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms. • Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design. • Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides. • Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations. • Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues. • Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures. • Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations. • Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards. • Ensure all solutions meet enterprise security, compliance, and reliability requirements.

• Alignment with customers objectives and key success criteria and fulfillment of agreed customer outcomes • Build customer end to end digital transformation journey including data flows, dashboards & storyboards • Serve as the first line contact to resolve customer issues. Answer support tickets in timely fashion • Work closely with Customer success leads to all aspects of customer management. • Build and configure product based on the customer workflow

• contribute to the design of HCM solutions across the Hire-to-Retire processes • work with major HCM platforms (Workday, Oracle HCM Cloud, SAP SuccessFactors) • facilitate workshops with business stakeholders • participate in end-to-end HCM project implementations • collaborate with technical teams on integrations with other systems • support junior consultants and knowledge sharing within the team

Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: - Total experience 10+ years. - Should have 5-8 years of experience in solution architecture / systems design for banking or financial services programs. - Should have proven experience on core banking / deposits platforms (CASA/TD) and complex integration landscapes preferred. - Must have hands-on experience with deposit management platforms like Finacle . - Must have experience working across multi-stakeholder teams. - Should have banking domain understanding: deposits lifecycle, product parameters, interest, fees, accounting impacts, etc. - Should have strong ability to translate requirements into an implementable architecture and produce clear design documentation. - Should be able to lead solution design workshops with vendor and stakeholders; review vendor design deliverables and ensure alignment to project standards and agreed scope. - Should be able to coordinate architecture dependencies across channels, surrounding systems, and enabling capabilities (IAM, logging/monitoring, middleware/API gateway, batch scheduling). - Should be able to provide design guidance to Build and Integration teams; ensure functional requirements are implementable and traceable to design and test coverage. - Must have excellent communication skills and the ability to collaborate effectively with cross-functional teams. RESPONSIBILITIES: - Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. - Mapping decisions with requirements and be able to translate the same to developers. - Identifying different solutions and being able to narrow down the best option that meets the client’s requirements. - Own the solution architecture for the Deposits Modernization Program (CASA/Time Deposit scope), ensuring business requirements and non-functional requirements are translated into a cohesive target solution across applications, integrations, environments, and security controls. - Experience with Build, Integration, Data Migration, Testing, and Operations teams (and vendor architects) to ensure the delivered solution is consistent with project architecture standards, scalable, secure, and supportable. - Translate business requirements into solution architecture covering application components, integration patterns, data flows, and operational considerations. - Define and maintain key architecture artifacts: target architecture, HLD/SAD, interface designs (logical), data flow diagrams, deployment view, and architecture decision records. - Define and govern non-functional requirements (performance, availability, resiliency, security, DR, observability, maintainability) and ensure they are built into the design. - Drive fit-gap at solution level and propose pragmatic design options/alternatives with clear trade-offs (cost, timeline, risk, operability). - Support environment planning and release readiness: ensure deployment architecture, environment configuration needs, and integration connectivity are defined early. - Participate in test strategy/design from an architecture lens (SIT/UAT, performance testing, DR testing); support defect triage for design-related issues.. - Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it - Understanding and relating technology integration scenarios and applying these learnings in projects - Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. - Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field. - Service Region: South Asia