CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: - Experts in banking and payments, capital markets and wealth and asset management - Committed to growing our business and hiring the best talent to help us get there - Focused on maintaining our nimble, agile and entrepreneurial culture About the role: We are seeking a hybrid Technical Business Analyst to support the delivery of digital insurance and platform transformation initiatives. This role focuses on configuring the INSTANDA platform, translating business requirements into system configurations, and ensuring effective product setup aligned with both business needs and technical constraints. You will work closely with business stakeholders, IT teams, and integration partners to deliver scalable, efficient solutions using INSTANDA. The role requires a strong balance of analytical thinking, technical understanding, and hands-on platform configuration. Key Responsibilities: - Gather, analyze, and document business and functional requirements - Translate business needs into INSTANDA configurations and product setups - Configure workflows, products, rules, and logic within the INSTANDA platform - Support integration design and define system interaction logic - Collaborate with stakeholders across business, IT, and delivery teams - Ensure alignment between business requirements and platform capabilities - Conduct gap analysis and propose optimal configuration-based solutions - Support end-to-end delivery from design through implementation - Participate in testing activities (including UAT) and defect resolution - Contribute to documentation, training materials, and knowledge sharing - Continuously improve platform usage and configuration best practices Required Skills & Experience: - Experience as a Business Analyst, System Analyst, or Configuration Specialist - Strong ability to translate business requirements into technical/configuration solutions - Experience working with low-code / no-code platforms or policy administration systems - Understanding of system integrations and API-based architectures - Strong analytical, problem-solving, and communication skills - Ability to work effectively between business and technical stakeholders - Familiarity with Agile delivery environments - Willingness to learn and specialize in the INSTANDA platform Nice to Have: - Experience in insurance or financial services - Prior exposure to INSTANDA platform or similar PAS (Policy Administration Systems) - Knowledge of product configuration, workflows, and rules engines - Experience with tools like JIRA, Confluence - Basic understanding of data structures or integration formats (e.g., JSON, XML) Certification Requirement: - Participation in INSTANDA training and certification path is mandatory - Candidates are expected to achieve INSTANDA certification, requiring a combination of formal training, self-study, and hands-on experience ONLINE RECRUITMENT PROCESS STEPS - Screening call with the Recruiter - Competencies interview with Capco Hiring Manager - Client’s interview - Feedback / Offer

• Act as the technical owner for ~5–10 strategic accounts in your region, building deep trust with customer engineers and architects. • Spend significant time with customers (on-site and virtual) to understand business objectives, technical environments, challenges, and long-term goals. • Assess customer needs and translate them into tailored multi-vendor infrastructure architectures across servers, storage, networking, virtualization, cloud, and software solutions. • Package, propose, and present compelling end-to-end solutions that clearly address customer challenges and support their transformation roadmap. • Partner closely with field sales, Solutions Architects, Solution Consultants, OEM presales engineers, and services teams to craft winning proposals and support bid cycles. • Lead discovery sessions, technical demonstrations, proof-of-concepts (POCs), and technical workshops with customer stakeholders. • Develop and maintain detailed account documentation, architecture diagrams, roadmaps, and action plans to ensure continuity and shared understanding across the account team. • Proactively identify expansion opportunities within existing accounts and help drive account growth, aligned with land-and-expand / 100% wallet share strategy. • Coordinate technical support, implementation details, and acceleration of sales cycles when needed. • Dedicate recurring time each week to training and certification to stay current with technologies customers rely on. • Contribute field feedback and insights to internal teams to help shape offerings, best practices, and engagement models for strategic accounts.

• Develop Integrated Modular Avionics (IMA) experience to help GE’s Common Core Systems team develop and manage technical objectives for multiple aircraft platforms • Execute plans for system development and verification for aircraft computing products IAW GE Aviation process • Generate system functional requirements from stakeholder expectation • Help develop architecture models and allocate requirements to sub-systems/hardware/software components • Validate and verify system requirements • Troubleshoot and resolve system integration/verification issues • Responsible for the Systems Engineering Lifecycle for products/technologies • Coordinate with Technical Lead and peers to generate and execute projects/design plans and reviews • Develop and execute test cases and procedures to verify the system under test • Manage and coordinate issues, problem reports and change requests to closure • Coordinate design changes and deliveries with Safety, Security and Certification organizations • Interact with customer engineering organizations to define and shape requirements for future platforms and systems • Accountable for cost and schedule performance on assigned activities • Maintain performance and Earned Value (EV) metrics and report to leadership • Provide technical leadership and guidance to the teams running projects within the product line • Ensure timely delivery of systems requirements, integrated validation/verification activities, and issue resolution • Support the startup of new projects to insure they are well planned in accordance with the product roadmap, the overall product line strategy and engineering process requirements • Lead/manage interdisciplinary collaboration with software, hardware, test, safety, maintainability, reliability, and certification teams • Escalate issues that need additional engineering or business leadership assistance in a timely manner

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both. How You’ll Do ItSalesforce Platform Ownership - Administer, configure, and develop solutions across our Salesforce environment. - Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation. - Help architect and scale an emerging Service Cloud landscape. - Provide end-to-end platform support, including: - User support - Data quality management - Complex automation - Custom development Cross-Platform Integration - Partner across systems that integrate with Salesforce, including: - Zuora (billing and payments) - Workato (integrations) - Sage Intacct (ERP) - Marketing Cloud - Snowflake EDW - Understand and monitor how data flows between systems. - Troubleshoot integration and data sync issues when they arise. Stakeholder Partnership - Translate business needs into technical solutions. - Translate technical constraints into clear business terms. - Partner directly with key stakeholders, including: - Sales leadership - Service operations - Finance - Other cross-functional teams - Build credibility and drive adoption through strong relationships and consistent follow-through. Requirements and Documentation - Gather, analyze, and document requirements for enhancements and new capabilities. - Create clear specifications that internal or external developers can execute against. - Maintain durable documentation that supports future teammates and long-term platform scalability. Team Collaboration - Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem. - Share knowledge and best practices across the team. - Provide guidance to less experienced team members. - Contribute to a collaborative team culture as the team grows and scales. The Right Stuff - High School Diploma or GED required; Bachelor's degree preferred. - 12+ years of experience in business systems analysis, Salesforce administration, or a related field. - 5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. - Salesforce Certified Administrator required; Advanced Administrator and Platform Developer I preferred. Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $130,000—$165,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE