Pie Insurance logo
Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC, startup—with a se

Staff Business Systems Analyst

Location

United States

Posted

19 days ago

Salary

$130K - $165K / year

Seniority

Senior

Bachelor Degree9 yrs expEnglish

Job Description

Staff Business Systems Analyst

Pie Insurance

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both. How You’ll Do ItSalesforce Platform Ownership - Administer, configure, and develop solutions across our Salesforce environment. - Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation. - Help architect and scale an emerging Service Cloud landscape. - Provide end-to-end platform support, including: - User support - Data quality management - Complex automation - Custom development Cross-Platform Integration - Partner across systems that integrate with Salesforce, including: - Zuora (billing and payments) - Workato (integrations) - Sage Intacct (ERP) - Marketing Cloud - Snowflake EDW - Understand and monitor how data flows between systems. - Troubleshoot integration and data sync issues when they arise. Stakeholder Partnership - Translate business needs into technical solutions. - Translate technical constraints into clear business terms. - Partner directly with key stakeholders, including: - Sales leadership - Service operations - Finance - Other cross-functional teams - Build credibility and drive adoption through strong relationships and consistent follow-through. Requirements and Documentation - Gather, analyze, and document requirements for enhancements and new capabilities. - Create clear specifications that internal or external developers can execute against. - Maintain durable documentation that supports future teammates and long-term platform scalability. Team Collaboration - Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem. - Share knowledge and best practices across the team. - Provide guidance to less experienced team members. - Contribute to a collaborative team culture as the team grows and scales. The Right Stuff - High School Diploma or GED required; Bachelor's degree preferred. - 12+ years of experience in business systems analysis, Salesforce administration, or a related field. - 5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. - Salesforce Certified Administrator required; Advanced Administrator and Platform Developer I preferred. Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $130,000—$165,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

Benefits

  • 401(K), 401(K) matching, Commuter benefits, Company equity, Company-sponsored outings, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee-led culture committees, Pay transparency, Mother's room, Floating holidays, Bereavement leave benefits

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