Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both. How You’ll Do ItSalesforce Platform Ownership - Administer, configure, and develop solutions across our Salesforce environment. - Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation. - Help architect and scale an emerging Service Cloud landscape. - Provide end-to-end platform support, including: - User support - Data quality management - Complex automation - Custom development Cross-Platform Integration - Partner across systems that integrate with Salesforce, including: - Zuora (billing and payments) - Workato (integrations) - Sage Intacct (ERP) - Marketing Cloud - Snowflake EDW - Understand and monitor how data flows between systems. - Troubleshoot integration and data sync issues when they arise. Stakeholder Partnership - Translate business needs into technical solutions. - Translate technical constraints into clear business terms. - Partner directly with key stakeholders, including: - Sales leadership - Service operations - Finance - Other cross-functional teams - Build credibility and drive adoption through strong relationships and consistent follow-through. Requirements and Documentation - Gather, analyze, and document requirements for enhancements and new capabilities. - Create clear specifications that internal or external developers can execute against. - Maintain durable documentation that supports future teammates and long-term platform scalability. Team Collaboration - Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem. - Share knowledge and best practices across the team. - Provide guidance to less experienced team members. - Contribute to a collaborative team culture as the team grows and scales. The Right Stuff - High School Diploma or GED required; Bachelor's degree preferred. - 12+ years of experience in business systems analysis, Salesforce administration, or a related field. - 5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. - Salesforce Certified Administrator required; Advanced Administrator and Platform Developer I preferred. Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $130,000—$165,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

• Develop and document high-level requirements for new or proposed projects, translating stakeholder needs into technical specifications. • Facilitate expansion of high-level requirements into traceable lower-level Systems, Structures, and Components (SSCs) requirements with clear parent-child relationships. • Implement and maintain requirements in systems integration tools (Visure, DOORS, DOORS Next Gen). • Establish and enforce requirements quality standards including measurability, testability, traceability, and completeness. • Define and document interfaces between systems, ensuring both sides of each interface specify performance parameters (flow rates, pressures, temperatures, data protocols, etc.). • Coordinate interface requirements across facility systems (electrical, mechanical, controls, safety, etc.). • Write and critically review technical documents (Design Interface Requirements, Engineering Design Specifications, Design Verification Records). • Support project leads in translating operational needs and safety requirements into equipment design specifications. • Coordinate with quality assurance to ensure traceability through design, fabrication, and testing. • Support project leads in risk identification, monitoring, and documentation. • Assist in developing cost models for proposed projects based on requirements scope. • Develop and maintain systems engineering standards, templates, and best practices. • Train engineers on requirements quality principles and systems integration tools. • Implement model-based systems engineering (MBSE) approaches on projects from concept through detailed design.

Role Description The Condition Monitoring Expert II will remotely monitor machine health and coordinate the distribution of gathered information to ensure machines are operating properly to increase productivity and reduce risk. They will serve as the secondary resource for support to include monitoring and research of complex service alerts and other machine information while coordinating with customers or location personnel to provide solutions. - Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications. - Uses data analysis tools to identify impactful asset risks, and influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures. - Evaluates machine information, technical data, and component specification to provide asset focused proactive corrective actions to customers. - Analyzes data to determine trend changes, and probable causation to provide feedback and recommended corrective actions to preempt failures and prevent downtime/reduce cost. - Utilizes remotely gathered sensor data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure. - Leads ongoing cadence calls, responds to incoming and escalated technical inquiries from customers via telephone and platform communication venues, and escalates to Senior level Condition Monitoring Experts for support in higher complexity analysis and communications. - Serves as a secondary triage for incoming customer inquiries and handles or escalates appropriately. - Effectively presents information to management and customers through creation of asset health reports, critical technical findings, and root cause documentation. - Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning. - Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions. - Reviews installation of devices, validation of data accuracy, and provides initial insights from newly monitored equipment in the completion of the condition monitoring program “first-pass”. - Participates in customer facing training and consultation with emphasis on technical elements of monitoring data interpretation and corrective actions. - Provides excellent customer service and follow-up through ad-hoc and regularly scheduled customer meetings. - Assists customers in calculation of cost savings and identification of continuous improvement projects. Qualifications - Associates degree or equivalent from a two-year college or technical school and 4 years related experience and/or training or equivalent combination of education and experience. - Familiarity with industrial manufacturing environment and predictive maintenance activities. - Advanced understanding of machine diagnostics and complex operating systems. - Excellent customer service and communication skills. Requirements - Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration. - ISO CAT I certification in Lubrication/Oil Analysis. - ISO CAT II certification in Vibration. Physical Demands and Working Conditions While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. Benefits - Market leading benefit programs including Medical, Dental and Vision plans. - PTO. - A 401k retirement plan with employer matching. - Tuition reimbursement. Pay Range $80,697.47 — $103,204.94 USD Equal Employment Opportunity ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status.

• Install, configure, test, and maintain application software and components • Ensure high availability and performance of systems and infrastructure • Monitor and analyze application performance, identifying bottlenecks and proposing solutions • Collaborate with developers to implement performance improvements and fixes • Maintain security, backup, and redundancy strategies • Participate in the design of information and operational support systems • Provide technical support when required • Develop and maintain basic scripts (e.g., LUA) for application support and automation