Role Description The Manager- Quality and Training is a high-impact dual role that transforms performance through strategic training design and data-driven quality insights. You will be reporting to the Director- C&D operations. You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results — directly shaping operational excellence and team success. Primary Responsibilities and Impact Drivers - Design and deliver instructor-led training and continuous learning programs for new hires and tenured employees. - Innovate beyond the classroom by building a scalable, automated, and asynchronous learning ecosystem that drives rapid speed-to-proficiency. - Manage a team of Data analysts who conduct quality audits and provide new hire training and process refreshers. - Evaluate interactions against defined standards and document findings with structured, actionable feedback. - Serve as the ultimate owner of data quality and ensure all team output complies with established governance standards. - Work cross-functionally with Governance, UAT, and Training teams to implement changing standards. - Lead the analysis of audit data to identify performance gaps, root causes, and systemic issues. - Translate insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications. - Lead and develop trainings for advanced skills training in HITL, prompt engineering, and data governance. - Lead continuous improvement projects and drive standardization of best practices across Content and Data verticals. - Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple platforms. - Participate in User Acceptance Testing (UAT) of assigned workflows, providing critical feedback for system enhancements. - Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. - Communicate process health and Key Performance Indicators (KPIs) to senior management through structured reviews. - Build strong relationships with stakeholders to understand and evaluate business priorities and define shared opportunities. Role Mandate - How you will move the needle You start your day diving deep into real-time quality dashboards and global defect metrics. You analyze this data to anticipate systemic process failures, evaluate the integrity of our QA audit sampling, and make rapid, high-judgment decisions on where to deploy immediate training interventions across multiple media queues. By mid-morning, you are partnering with your Quality Data Analysts and Trainers. You establish rigorous feedback loops and coach them to perform deep-dive defect analysis. You review their audit roadmaps and ensure they are catching root-cause errors while fostering a culture of zero-defect ownership and continuous curriculum improvement. In the afternoon, you focus on Process Governance and the COE (Correction of Errors). You collaborate with cross-functional stakeholders to lead Root Cause Analysis reviews and propose structural guardrails to bridge gaps in our policies and processes. You relentlessly seek out the "voice of the client" to validate the absolute accuracy and integrity of our data output. You end the day by leading data-driven defect reviews, highlighting the sharpest analysts, and ensuring our onboarding ecosystem is perfectly positioned to deliver highly proficient, cross-trained associates. What You Will Deliver - First 30 Days (Audit & Calibrate): Take full ownership of the centralized Quality and training layer. Audit current baseline metrics and launch weekly defect and quality reviews. - First 60-90 Days: Establish the unified Quality-to-Training feedback loop. Demonstrate a measurable decrease in repeat defects. - After 6 months: Drive floor-wide accuracy to a >98% baseline and restructure the new-hire onboarding curriculum to reduce speed-to-proficiency ramp time by 15%. Qualifications - 5+ years of overall experience in data operations, data quality, system quality, quality testing, training lead or quality and training coordinator role. - 2+ years of direct people management experience. - 2+ years of performance metrics, process improvement or lean techniques experience. - Excellent written and verbal communication skills. - Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion. - Experience in HITL quality and MT (Machine Teaching) - Working knowledge of prompt engineering and AI workflows. - Understanding of data annotation and quality metrics. - Proficiency in Excel and data analysis tools. - Knowledge of advanced Excel, Power BI, Prompt Engineering and Lean Methodology is a must. - Six sigma (GB) certification is a massive plus. Company Description At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at careers@mediaradar.com.

• Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making. • Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance. • Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable. • Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes. • Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness. • Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools. • Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies. • Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability. • Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.

• Track global market trends related to core industries, relevant vendors, emerging technologies, and best practices to advise CIOs and IT Executives • Build credibility as an AI and platform technology expert representing Gartner Business and Technology Insights • Participate in ideation, cohort discussions on technical topics affecting CIOs, emphasizing AI • Lead qualitative and quantitative studies for thought-provoking insights for C-level clients • Write evidence-based, easily consumed, defensible, actionable content • Deliver high-quality, actionable advice to CIOs, AI Leaders, and Technology Executives • Create and deliver presentations for webinars, executive briefings, and client-facing events • Deliver outstanding sales and service support to retain and grow the Gartner client base • Identify research process improvements or develop new processes for team excellence • Mentor and coach junior team members

• Own the commercial coordination layer so that leadership and senior commercial colleagues can fully focus on opportunity strategy, client relationships, and deal progression - confident that the operational engine behind them is running smoothly. • Run the sales pipeline in HubSpot with a high standard of hygiene and data quality • Track opportunities, follow-ups, and next steps across all active deals • Support qualification, disqualification, and pipeline triage • Provide leadership with clean, reliable pipeline visibility at any moment • Coordinate meetings, follow-ups, and internal next steps across active opportunities • Keep momentum in commercial conversations — prevent deals from stalling due to process gaps • Support event follow-up, lead tracking, and clean opportunity handovers • Align with leadership and cross-functional colleagues on priority deals • Support the preparation of proposals, client presentations, and commercial documents • Help structure decks, briefing notes, and meeting prep for active opportunities • Maintain core sales collateral (one-pagers, use cases, proposal building blocks) • Keep client-facing materials current, organized, and easy to find • Coordinate with external lead-generation partners • Track inbound leads and sourced opportunities through the funnel • Support follow-up and handover across partner channels • Monitor channel activity and contribute to basic effectiveness reporting • Prepare weekly pipeline and sales status overviews • Support commercial reviews and updates for leadership • Help refine internal sales workflows and process discipline • Contribute to a more structured, predictable commercial operating