• Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making. • Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance. • Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable. • Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes. • Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness. • Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools. • Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies. • Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability. • Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.

• Track global market trends related to core industries, relevant vendors, emerging technologies, and best practices to advise CIOs and IT Executives • Build credibility as an AI and platform technology expert representing Gartner Business and Technology Insights • Participate in ideation, cohort discussions on technical topics affecting CIOs, emphasizing AI • Lead qualitative and quantitative studies for thought-provoking insights for C-level clients • Write evidence-based, easily consumed, defensible, actionable content • Deliver high-quality, actionable advice to CIOs, AI Leaders, and Technology Executives • Create and deliver presentations for webinars, executive briefings, and client-facing events • Deliver outstanding sales and service support to retain and grow the Gartner client base • Identify research process improvements or develop new processes for team excellence • Mentor and coach junior team members

• Own the commercial coordination layer so that leadership and senior commercial colleagues can fully focus on opportunity strategy, client relationships, and deal progression - confident that the operational engine behind them is running smoothly. • Run the sales pipeline in HubSpot with a high standard of hygiene and data quality • Track opportunities, follow-ups, and next steps across all active deals • Support qualification, disqualification, and pipeline triage • Provide leadership with clean, reliable pipeline visibility at any moment • Coordinate meetings, follow-ups, and internal next steps across active opportunities • Keep momentum in commercial conversations — prevent deals from stalling due to process gaps • Support event follow-up, lead tracking, and clean opportunity handovers • Align with leadership and cross-functional colleagues on priority deals • Support the preparation of proposals, client presentations, and commercial documents • Help structure decks, briefing notes, and meeting prep for active opportunities • Maintain core sales collateral (one-pagers, use cases, proposal building blocks) • Keep client-facing materials current, organized, and easy to find • Coordinate with external lead-generation partners • Track inbound leads and sourced opportunities through the funnel • Support follow-up and handover across partner channels • Monitor channel activity and contribute to basic effectiveness reporting • Prepare weekly pipeline and sales status overviews • Support commercial reviews and updates for leadership • Help refine internal sales workflows and process discipline • Contribute to a more structured, predictable commercial operating

Role Description We are hiring an Operations Manager who can bring structure, clarity, and execution discipline across multiple client environments. This is a high-ownership, systems-driven role — not a coordination or administrative position. You will be responsible for managing operations across multiple businesses simultaneously, applying structured thinking, operational frameworks, and HR alignment to improve execution, accountability, and overall performance. This role sits at the intersection of Operations and HR, helping clients scale both their teams and internal workflows effectively. Responsibilities - Multi-Client Operations Management - Manage operations across multiple client accounts in a fast-paced environment - Quickly understand each client’s business model, workflows, and operational gaps - Bring structure and prioritization to ensure smooth execution across all accounts - Delivery & Execution Management - Maintain clear trackers for all client activities and deliverables - Identify bottlenecks and proactively resolve issues before escalation - Prioritize high-impact tasks while pushing back on low-value activities - Client & Team Coordination - Act as the primary day-to-day point of contact for client teams - Conduct structured weekly check-ins focused on outcomes and accountability - Ensure alignment across stakeholders while minimizing friction - HR & People Operations - Support hiring processes including CV screening and initial evaluations - Assist in defining roles, responsibilities, and team structures - Improve team accountability and performance through structured processes - Workflow & Process Development - Document workflows into SOPs, checklists, and scalable systems - Identify recurring issues and implement long-term operational improvements - Apply structured operational frameworks (PMP or similar) for consistency - AI & Automation Enablement - Leverage AI tools and automation platforms to improve efficiency - Identify opportunities to streamline repetitive workflows - Implement practical automation solutions without overcomplicating systems Qualifications - 3–5 years of experience in Operations, Project Management, Chief of Staff, or similar roles - Experience managing multiple workstreams or client accounts simultaneously - Strong understanding of operations as a discipline (not just task execution) - Experience working in startup or fast-paced environments - Hands-on experience with tools like Slack, WhatsApp, Google Workspace, Airtable, or similar Requirements - PMP certification (or equivalent project management certification) - Prior experience in HR, hiring, or people operations - Strong structured thinking and operational mindset - Ability to quickly grasp operations across multiple clients/businesses - Strong English communication skills Nice-to-Have - Experience with automation tools (Zapier, Make, n8n, etc.) - Familiarity with AI tools (ChatGPT, Claude, Notion AI, etc.) - Experience working with B2B, service-based, or founder-led businesses Key Metrics for Success (KPIs) - On-time delivery and execution across all client accounts - Reduction in operational bottlenecks and delays - Clear tracking and visibility across all active projects - Improved team accountability and performance - Quality of hiring support and candidate recommendations - Implementation of scalable processes and SOPs Interview Process - Initial Screening Call - Operations & Problem-Solving Assessment - Final Interview with Client - Offer & Onboarding