• Lead the post-sales team with hands-on involvement in operations (not just management) • Monitor customer interactions, step in when necessary, and ensure frontline quality • Design and, above all, implement improvements across the customer journey • Work directly on key metrics: churn, LTV, repeat purchase, average ticket, and satisfaction • Create, test, and refine playbooks based on what works in practice • Identify operational bottlenecks and resolve them quickly • Work alongside the team daily, side by side, ensuring pace and performance • Turn feedback into concrete actions without relying on complex structures

• Design, implement and optimize the sales strategy • Lead the sales department • Collaborate with the leadership team on the overall strategy • Ensure excellence in customer service

• Design, develop, and maintain solutions on the Salesforce platform, working with declarative configuration and programmatic development; • Develop using Apex, Visualforce, and Lightning Web Components (LWC); • Lead the implementation of integrations with external systems via APIs (REST/SOAP); • Ensure code quality through best practices, testing, and code reviews; • Participate in defining architecture and data modeling; • Translate business requirements into scalable technical solutions; • Support and mentor more junior developers; • Ensure performance, security, and governance of the platform; • Monitor releases and the evolution of the Salesforce ecosystem, proposing continuous improvements.

Role Description Are you looking for a strategic, solutions-focused sales role in cutting-edge technology? As a Solution Sales Executive , you’ll have the opportunity to work with innovative conversational voice AI offerings, partner closely with account teams, and shape how organizations engage with their customers. With a mix of existing accounts and new logo pursuits, this role offers a dynamic portfolio and the ability to build a sales approach that fits your style while driving high-impact results. - Collaborate with account executives and solutions engineers to qualify opportunities. - Develop use cases and position our conversational AI voice solutions to meet real business needs. - Help clients modernize their contact centers and improve customer experiences. - Grow your career in technical SaaS solution selling while making a measurable impact on clients’ operations and outcomes. Qualifications - 5+ years quota-carrying experience selling voice solutions in contact center space. - Proven track record of meeting and exceeding $1M+ annual quotas. - Deep knowledge of IVR/IVA and contact center technologies. - Experience with Salesforce for forecasting and opportunity management. - Bachelor's degree or equivalent work experience. - Healthcare or health/life sciences industry experience. - Experience with conversational AI technologies. - Existing relationships in healthcare provider market. - Willingness to travel to customers as needed (25-30% travel expected). Benefits - Medical, dental, vision insurance. - Health savings and flexible spending accounts. - Mental health and wellness program (EAP). - Paid time off including vacation, holiday, and sick time. - 401(k) retirement plan with company match up to 6% after one year. - Tuition reimbursement & in-house learning platform. - Service awards... and much more.