É fácil. É rápido. É ClickCannabis.
Post-Sales Coordinator
Location
Brazil
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Post-Sales Coordinator
ClickCannabis
• Lead the post-sales team with hands-on involvement in operations (not just management) • Monitor customer interactions, step in when necessary, and ensure frontline quality • Design and, above all, implement improvements across the customer journey • Work directly on key metrics: churn, LTV, repeat purchase, average ticket, and satisfaction • Create, test, and refine playbooks based on what works in practice • Identify operational bottlenecks and resolve them quickly • Work alongside the team daily, side by side, ensuring pace and performance • Turn feedback into concrete actions without relying on complex structures
Job Requirements
- Extremely hands-on profile: you execute, test, adjust, and continuously improve
- Previous practical experience in post-sales, CX, or Customer Success
- Strong results and metrics orientation
- Ability to operate and lead simultaneously
- Comfortable in dynamic environments with rapid changes and immediate response needs
- Good communication and the ability to influence the team by example (not just by words)
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