• Coordinate presale team efforts within the full presale cycle • Lead the development of presale documents (documents, presentations, financial models) balancing hands-on work and delegation to the team members • Facilitate internal meetings (opportunity qualification, sales strategy alignment, proposal review calls) • Facilitate proposal presentation meetings and be the leading presenter • Balance the (potentially contradicting) interests of internal stakeholders (primarily Sales and Delivery) to ensure competitive proposals without risky over-commitments • Participate in the Presale Function transformation initiatives (development of templates and practices, etc)

Role Description The Gift Services Manager oversees the gift processing functions for specified channels, including staff supervision, gift entry, and gift-related communications. Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Responsibilities - Oversee the end-to-end gift management of assigned gift channels, including batch preparation, gift entry, gift handling and deposits, batch review and reconciliation. - Be a key contributor to day-to-day tasks, such as gift entry. - Monitor workload and staff assignment to ensure gifts are entered in a timely way. - Perform quality checks to ensure gifts are entered accurately, to WFAA and industry standards. - Serve as subject matter expert for assigned gift channels. - Develop and maintain documentation for assigned gift channels. - Oversee refunds and chargebacks for assigned channels. Perform gift adjustments as needed. - Manage vendor relationships for assigned channels, such as lockbox vendor, credit card vendors, and mail houses. - Create appeals, benefits and reviews reply devices for channel. - Maintain expertise on industry best practices for Gift Processing. - Contribute to team strategy. - Manage a team of Gift Processing Analysts. - Provide leadership, supervision, mentoring and development to team. - Lead recruitment for new team members as needed. - Conduct onboarding and ongoing training on assigned gift channels. - Establish staff assignments and accountabilities. - Foster a positive team environment and culture, optimizing team performance, satisfaction and retention. Qualifications - Bachelor’s degree or equivalent experience. - 3+ years’ gift processing experience, or equivalent in business operations, customer service or data management roles. - Previous supervisory or team lead experience. - Solid knowledge of accounting principles and/or information systems. - Advanced MS Office experience, specifically advanced knowledge of Excel. - Experience with query and reporting. - Experience in customer/constituent relationship management (CRM) software such as Salesforce CRM. Requirements - Non-profit fundraising experience and knowledge of non-profit fiscal policies, procedures, rules and regulations. - Previous supervisory experience. Benefits - Competitive pay. - Outstanding benefits program, including a generous 10% 401k contribution after just one year of service.

Role Description - Affiliation Agreement Processing - Evaluate and negotiate external agreements to assess alignment/risk with university policies and procedures, and applicable regulatory and accreditation requirements. - Maintain updates to Herzing University clinical affiliation templates as needed to ensure ongoing alignment with stakeholder needs. - Execute/Sign clinical affiliation agreements on behalf of the University, as delegated. - Ensure records of clinical affiliation agreements are maintained in accordance with university policy and procedures. - Process clinical affiliation agreements in a timely manner to reach established goals and key-performance-indicators (KPIs). - Collaborate with academic leadership to anticipate upcoming affiliation needs and prioritize agreement processing accordingly. - Monitor agreement renewal timelines and coordinate renewals, amendments, or terminations as needed. - Execute the clinical affiliation agreement process as defined and in platforms prescribed by university policy and procedure. - Affiliation Agreement Reporting and Communication - Deliver timely, high-quality responses to inquiries with a strong customer service focus. - Collaborate with University personnel to ensure clear communication and expectation alignment. - Facilitate consistent communication to support alignment in the execution of affiliation agreements. - Prepare and deliver reporting updates as prescribed on processing volume and timelines as prescribed by University leadership. - Engage with external partners for affiliation agreements as needed to ensure accuracy of updates/changes to affiliation agreements. - Provide reporting on the University’s clinical affiliation agreement inventory to provide visibility for alignment with the University’s clinical acquisition strategy. - Identify and escalate potential risks within affiliation agreements, including unfavorable or non-compliant terms. - Monitor changes in regulatory or accreditation standards that may impact affiliation agreements or clinical partnerships. - Evaluate and recommend clinical affiliation agreement workflow improvements to increase efficiency, transparency, and processing timelines. Qualifications - Minimum degree requirement of an Associate’s degree in Paralegal/Legal Studies or a Bachelor’s degree with experience in affiliation agreement/contract management, negotiation, or editorial review. - 3 years’ experience in agreement/contract management, negotiation, or editorial review. - Proficiency using technology to process agreement/contract review processes. Requirements - Must be able to remain in a stationary position most of the time. - Must be able to occasionally move around the work location. - Must be able to communicate information and ideas so others will understand. - Constantly operates office and/or teaching equipment which may include computers, copiers, fax machines, audio/visuals. - Frequently uses voice and hearing to communicate with students, staff, or colleagues face-to-face or over the telephone. - Visually or otherwise identify, observe, and assess. - Occasionally move, carry, or lift ten pounds. Benefits - Comprehensive benefits package, including a tuition waiver and reimbursement program. - Health insurance. - Paid time off. - Retirement savings plan. - Salary range for this position is $68,510 to $92,690.

• You will lead a team of sales advisors responsible for advising and supporting our prospective learners. • Unite and manage a team of up to 12 remote enrollment advisors. • Define and monitor individual and collective sales targets. • Provide daily coaching to help your team perform and progress. • Develop your team’s skills and support their advancement. • Analyze performance KPIs (conversion, retention, customer satisfaction…). • Implement action plans to maximize productivity and achieve objectives. • Ensure rigorous follow-up of leads and the sales pipeline using CRM tools. • Identify levers to improve commercial performance. • Adapt and optimize remote work processes to ensure efficiency and engagement. • Maintain smooth communication with leadership and cross-functional teams (marketing, learner relations, IT…).