Role Description The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant’s Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success. - Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support. - Manage coordination, tracking and reporting of all things related to customer projects. - Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams. - Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). - Own customer operations project management processes, tools, reference materials and cross functional usage. - Monitor project status and success throughout the entire project lifecycle. - Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. - Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team. - Identify, define and execute process improvements in line with department needs and organizational goals. - Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects. - Willingness to travel 15% of the time. Qualifications - 3+ years project management experience - Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level - BS degree in business, technology or related field - Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems - Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful - Excellent written and oral communication skills Requirements - Strong bias for action and collaboration and well developed sense of urgency - Strong curiosity and ability to correlate data from many sources - Professional and respectful demeanor in a relaxed work environment - Detail oriented, self‐starter with proven track record of execution and results - Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment - Advanced presentation skills; comfortable presenting to multiple audiences - Ability to establish rapport with multiple client stakeholders - Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes. - Demonstrated ability to conceptualize, manage and prioritize multiple projects Benefits - The estimated total cash compensation range for this role is: $100,000 - $135,000 USD - We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. - We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Role Description - Affiliation Agreement Processing - Evaluate and negotiate external agreements to assess alignment/risk with university policies and procedures, and applicable regulatory and accreditation requirements. - Maintain updates to Herzing University clinical affiliation templates as needed to ensure ongoing alignment with stakeholder needs. - Execute/Sign clinical affiliation agreements on behalf of the University, as delegated. - Ensure records of clinical affiliation agreements are maintained in accordance with university policy and procedures. - Process clinical affiliation agreements in a timely manner to reach established goals and key-performance-indicators (KPIs). - Collaborate with academic leadership to anticipate upcoming affiliation needs and prioritize agreement processing accordingly. - Monitor agreement renewal timelines and coordinate renewals, amendments, or terminations as needed. - Execute the clinical affiliation agreement process as defined and in platforms prescribed by university policy and procedure. - Affiliation Agreement Reporting and Communication - Deliver timely, high-quality responses to inquiries with a strong customer service focus. - Collaborate with University personnel to ensure clear communication and expectation alignment. - Facilitate consistent communication to support alignment in the execution of affiliation agreements. - Prepare and deliver reporting updates as prescribed on processing volume and timelines as prescribed by University leadership. - Engage with external partners for affiliation agreements as needed to ensure accuracy of updates/changes to affiliation agreements. - Provide reporting on the University’s clinical affiliation agreement inventory to provide visibility for alignment with the University’s clinical acquisition strategy. - Identify and escalate potential risks within affiliation agreements, including unfavorable or non-compliant terms. - Monitor changes in regulatory or accreditation standards that may impact affiliation agreements or clinical partnerships. - Evaluate and recommend clinical affiliation agreement workflow improvements to increase efficiency, transparency, and processing timelines. Qualifications - Minimum degree requirement of an Associate’s degree in Paralegal/Legal Studies or a Bachelor’s degree with experience in affiliation agreement/contract management, negotiation, or editorial review. - 3 years’ experience in agreement/contract management, negotiation, or editorial review. - Proficiency using technology to process agreement/contract review processes. Requirements - Must be able to remain in a stationary position most of the time. - Must be able to occasionally move around the work location. - Must be able to communicate information and ideas so others will understand. - Constantly operates office and/or teaching equipment which may include computers, copiers, fax machines, audio/visuals. - Frequently uses voice and hearing to communicate with students, staff, or colleagues face-to-face or over the telephone. - Visually or otherwise identify, observe, and assess. - Occasionally move, carry, or lift ten pounds. Benefits - Comprehensive benefits package, including a tuition waiver and reimbursement program. - Health insurance. - Paid time off. - Retirement savings plan. - Salary range for this position is $68,510 to $92,690.

• You will lead a team of sales advisors responsible for advising and supporting our prospective learners. • Unite and manage a team of up to 12 remote enrollment advisors. • Define and monitor individual and collective sales targets. • Provide daily coaching to help your team perform and progress. • Develop your team’s skills and support their advancement. • Analyze performance KPIs (conversion, retention, customer satisfaction…). • Implement action plans to maximize productivity and achieve objectives. • Ensure rigorous follow-up of leads and the sales pipeline using CRM tools. • Identify levers to improve commercial performance. • Adapt and optimize remote work processes to ensure efficiency and engagement. • Maintain smooth communication with leadership and cross-functional teams (marketing, learner relations, IT…).

Role Description A hands-on IT Manager to build and lead Adoreal’s IT function from the ground up. This role will own our security posture, compliance programs, and core infrastructure while shaping and executing the company’s overall IT and security strategy. You’ll manage a small team of two direct reports and work closely with executive leadership and the board. The ideal candidate brings strong technical depth, a strategic mindset, and the ability to clearly communicate complex topics to both technical and non-technical stakeholders. Key Responsibilities - Security & Compliance - Own and execute the organization’s security strategy, including incident response, vulnerability management, and threat detection. - Lead HIPAA compliance initiatives by conducting risk assessments and implementing required security controls. - Develop and maintain security policies, procedures, and documentation, including the Security Incident Response Plan. - Conduct breach risk assessments and manage notification procedures in compliance with HIPAA requirements. - Maintain the Security Incident Register and ensure proper documentation of all security events. - Infrastructure & Operations - Oversee IT infrastructure including MDM, identity management, endpoint protection, and network security. - Manage the transition from BYOD to company-owned devices, implementing secure device lifecycle management. - Implement and manage SSO, MFA, and privileged access management across the organization. - Ensure business continuity through disaster recovery planning and regular testing. - Vendor & Third-Party Management - Develop and enforce contractor security policies and vendor security assessment frameworks. - Manage vendor relationships for security tools, MDM platforms, and IT services. - Conduct Business Associate Agreement reviews and ensure vendor HIPAA compliance. - Leadership & Communication - Hire, mentor, and manage the IT Systems Administrator and IT Security Administrator. - Report on security posture, incidents, and compliance status to executive leadership and the board. - Lead security awareness training programs for all employees. - Coordinate with engineering leadership on secure development practices and DevSecOps integration. Qualifications - 5+ years of progressive IT experience with at least 2 years in a leadership or management role. - Deep expertise in information security, including incident response, vulnerability management, and security architecture. - Demonstrated experience with HIPAA compliance in a healthcare or healthcare technology environment. - Hands-on experience with MDM solutions (JumpCloud preferred), identity providers, and endpoint protection platforms. - Strong understanding of cloud security (AWS preferred), network security, and modern threat landscape. - Experience building and leading IT teams, including hiring and developing talent. - Excellent written and verbal communication skills, with the ability to present to executive and board audiences. Preferred Qualifications - CISSP, CISM, or equivalent security certification. - Experience building IT/security functions from the ground up at a growth-stage company. - Familiarity with GDPR compliance (Adoreal has achieved GDPR compliance). - Experience with security monitoring tools such as Datadog, CloudWatch, and Cloudflare. - Background in healthcare technology or regulated industries. Benefits - Healthcare coverage for you and your family. - Paid time off (PTO) and paid holidays. - Performance-based bonuses and company equity opportunities. - Fully remote work environment with flexible schedules. - Collaborative and thriving team culture guided by Adoreal’s core values. Company Description At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.