Highlight Technologies

Role Description We are seeking a Sr. DevOps Engineer to join our infrastructure team supporting critical systems at USCIS, where you’ll tackle complex technical challenges and build automated solutions that matter. As a Sr. DevOps Engineer you will mentor fellow engineers, architect scalable infrastructure solutions, and work alongside a collaborative DevOps team supporting 14 development teams. This is an opportunity for a self-motivated engineer who thrives in fast-paced environments and wants to make a meaningful impact on systems that serve thousands of federal workers. - Responding to infrastructure support requests; Triaging and investigating complexities - Supporting our ecosystem by performing tasks such as: - Ubuntu hardening - Terraform provisioning - Automation via AAP (Ansible Automation Platform) - Making updates to address vulnerabilities - Communicating with peers on issues, following/managing multiple MS Teams threads - Participating in daily and weekly agile ceremonies including standups, backlog grooming, and retrospectives - Supporting our ecosystem by performing tasks such as: - OS (Windows, Ubuntu, or any other Linux systems) hardening - Deploying infrastructure with Terraform - Provisioning AMIs - Making updates to address vulnerabilities - May need to support monthly patching on weekends (approx. 2 hours, team members will flex time during week) - Possession of strong verbal and written communication skills - Ability to proactively document knowledge - Ability to clearly articulate technical solutions to peers - Ability to work in a high-speed delivery focused environment - Ability to work on a fully remote team and maintain delivery tempo - Ability to adapt and learn new technologies quickly Qualifications - Ability to receive DHS EOD suitability - U.S. Citizenship - Bachelor's degree or equivalent experience - 5+ years of experience - Possession of strong verbal and written communication skills - Ability to work in a high-speed delivery focused environment - Ability to work on a fully remote team and maintain delivery tempo - Ability to learn quickly - Experience in the following is necessary: - CI/CD automated pipelines - AWS and its services (EKS, ECS, RDS, SQS, SES) - IAC Frameworks like Terraform and/or Cloudformation - Experience using and implementing Infrastructure As Code - Containerization best practices - Git or alternative source code repositories Requirements - Experience with monitoring and observability tools including New Relic and Splunk - Kubernetes or other container orchestration platform experience - Knowledge of streaming platforms like Kafka - Database administration experience (PostgreSQL, Oracle, MongoDB) - Familiarity with JIRA and Confluence - Active GitHub profile (feel free to share!) Company Description For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results. Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

Role Description We are looking for a Microservice Developer with 3+ years experience to work on an Agile DevSecOps team that supports a portfolio at USCIS. This position is full-time remote / telework. - Develop and maintain Java-based microservices that meet requirements for code quality and performance. - Ability to perform moderately challenging tasks with a degree of autonomy. - Maintain expected velocity and deliver software on schedule. - Participate in daily, weekly, monthly agile ceremonies including standups, retrospectives, demos, etc. - Act as an integral member of an agile team mentoring more junior resources while continuing to deliver software. Qualifications - Ability to receive DHS EOD required / Current DHS EOD preferred. - U.S. Citizenship required. - Must possess strong verbal and written communication experience. - Ability to work in a high-speed delivery focused environment. - Ability to work in a fully remote environment and maintain delivery tempo. - Bachelor’s Degree in computer science, engineering, or related field is preferred. - 3+ years of experience in the tools, techniques, and methodologies below. - Experience in Java Development. - Understanding of Microservice patterns and concepts. - Ability to troubleshoot issues. - Ability to research and learn new methodologies and technologies and bring knowledge to the team. - Understanding of DevSecOps tools, principles, and execution. - Experience with Agile and CI/CD tools like Jenkins, SonarQube, GitHub, JUnit, Insomnia, etc. - Experience with AWS Lambda, API Gateway, Kafka, and developing in/for a containerized AWS environment. Company Description For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results. Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

Role Description The Gift Services Manager oversees the gift processing functions for specified channels, including staff supervision, gift entry, and gift-related communications. Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Responsibilities - Oversee the end-to-end gift management of assigned gift channels, including batch preparation, gift entry, gift handling and deposits, batch review and reconciliation. - Be a key contributor to day-to-day tasks, such as gift entry. - Monitor workload and staff assignment to ensure gifts are entered in a timely way. - Perform quality checks to ensure gifts are entered accurately, to WFAA and industry standards. - Serve as subject matter expert for assigned gift channels. - Develop and maintain documentation for assigned gift channels. - Oversee refunds and chargebacks for assigned channels. Perform gift adjustments as needed. - Manage vendor relationships for assigned channels, such as lockbox vendor, credit card vendors, and mail houses. - Create appeals, benefits and reviews reply devices for channel. - Maintain expertise on industry best practices for Gift Processing. - Contribute to team strategy. - Manage a team of Gift Processing Analysts. - Provide leadership, supervision, mentoring and development to team. - Lead recruitment for new team members as needed. - Conduct onboarding and ongoing training on assigned gift channels. - Establish staff assignments and accountabilities. - Foster a positive team environment and culture, optimizing team performance, satisfaction and retention. Qualifications - Bachelor’s degree or equivalent experience. - 3+ years’ gift processing experience, or equivalent in business operations, customer service or data management roles. - Previous supervisory or team lead experience. - Solid knowledge of accounting principles and/or information systems. - Advanced MS Office experience, specifically advanced knowledge of Excel. - Experience with query and reporting. - Experience in customer/constituent relationship management (CRM) software such as Salesforce CRM. Requirements - Non-profit fundraising experience and knowledge of non-profit fiscal policies, procedures, rules and regulations. - Previous supervisory experience. Benefits - Competitive pay. - Outstanding benefits program, including a generous 10% 401k contribution after just one year of service.

Role Description The CRM Product Lead provides strategic and functional leadership for WFAA’s Salesforce CRM ecosystem in close partnership with business and technical leaders. This role is accountable for maximizing business value and user impact by defining, prioritizing, and delivering CRM capabilities that advance organizational goals, align with the digital roadmap, and address enterprise-wide needs through user-centered, scalable, and outcome-driven solutions. Serving as the primary bridge between business stakeholders and technical teams, the CRM Product Lead translates organizational priorities into clear product requirements and user stories. Working closely with Salesforce Admins, cross-functional technology teams, and vendor partners in an Agile environment, this role owns functional direction and stakeholder alignment while ensuring solutions are feasible, maintainable, and aligned with platform standards and governance. Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Responsibilities - Functional Product Leadership - Align CRM product capabilities with advancement and alumni engagement priorities. - Serve as a strategic advisor on Salesforce capabilities and impact. - Apply data-driven and analytical thinking to inform strategic decisions. - Maintain awareness of how Salesforce data, reporting, and solutions impact stakeholders. - Demonstrate compassion and cultural responsiveness in solution design. - Product Design and Delivery - Collaborate with product leadership, technical teams, and vendors to design and deliver initiatives. - Ensure timely, effective implementations that follow best practices. - Conduct gap analyses of current processes to identify optimization opportunities. - Gather and translate business needs into user stories and functional requirements. - Perform solution validation, system testing, and user experience health checks. - Own functional documentation of product solutions. - Support accessibility compliance, security requirements, and data governance standards. - Enable successful adoption through change management and training. Qualifications - 2- or 4-year degree in a related technical or business field. - 5+ years of experience in product ownership, product management, business systems, or CRM leadership. - Demonstrated experience working in enterprise or complex Salesforce environments. - 5+ years of experience in higher education advancement, development, or related field. - Strong functional understanding of the Salesforce platform. - Experience with Agile/Scrum methodologies. - Proven ability to partner effectively with Salesforce Admins and technical teams. - Strong analytical, problem-solving, and data-analysis skills. - Demonstrated ability to learn new technologies and stay current with Salesforce updates. - Working knowledge of human-centered design to improve user experience. Requirements - Recommended Certifications: - Salesforce Certified Administrator, Salesforce Certified Business Analyst, or other Salesforce certifications. - Certification as a Certified Scrum Product Owner (CSPO). - Skilled in managing, prioritizing, and delivering multiple initiatives concurrently. - Collaborative, service-oriented, adaptable, and comfortable driving change. - High integrity, professionalism, and commitment to confidentiality. Benefits - Competitive pay. - Outstanding benefits program, including a generous 10% 401k contribution after just one year of service.