• You will lead a team of sales advisors responsible for advising and supporting our prospective learners. • Unite and manage a team of up to 12 remote enrollment advisors. • Define and monitor individual and collective sales targets. • Provide daily coaching to help your team perform and progress. • Develop your team’s skills and support their advancement. • Analyze performance KPIs (conversion, retention, customer satisfaction…). • Implement action plans to maximize productivity and achieve objectives. • Ensure rigorous follow-up of leads and the sales pipeline using CRM tools. • Identify levers to improve commercial performance. • Adapt and optimize remote work processes to ensure efficiency and engagement. • Maintain smooth communication with leadership and cross-functional teams (marketing, learner relations, IT…).

Role Description A hands-on IT Manager to build and lead Adoreal’s IT function from the ground up. This role will own our security posture, compliance programs, and core infrastructure while shaping and executing the company’s overall IT and security strategy. You’ll manage a small team of two direct reports and work closely with executive leadership and the board. The ideal candidate brings strong technical depth, a strategic mindset, and the ability to clearly communicate complex topics to both technical and non-technical stakeholders. Key Responsibilities - Security & Compliance - Own and execute the organization’s security strategy, including incident response, vulnerability management, and threat detection. - Lead HIPAA compliance initiatives by conducting risk assessments and implementing required security controls. - Develop and maintain security policies, procedures, and documentation, including the Security Incident Response Plan. - Conduct breach risk assessments and manage notification procedures in compliance with HIPAA requirements. - Maintain the Security Incident Register and ensure proper documentation of all security events. - Infrastructure & Operations - Oversee IT infrastructure including MDM, identity management, endpoint protection, and network security. - Manage the transition from BYOD to company-owned devices, implementing secure device lifecycle management. - Implement and manage SSO, MFA, and privileged access management across the organization. - Ensure business continuity through disaster recovery planning and regular testing. - Vendor & Third-Party Management - Develop and enforce contractor security policies and vendor security assessment frameworks. - Manage vendor relationships for security tools, MDM platforms, and IT services. - Conduct Business Associate Agreement reviews and ensure vendor HIPAA compliance. - Leadership & Communication - Hire, mentor, and manage the IT Systems Administrator and IT Security Administrator. - Report on security posture, incidents, and compliance status to executive leadership and the board. - Lead security awareness training programs for all employees. - Coordinate with engineering leadership on secure development practices and DevSecOps integration. Qualifications - 5+ years of progressive IT experience with at least 2 years in a leadership or management role. - Deep expertise in information security, including incident response, vulnerability management, and security architecture. - Demonstrated experience with HIPAA compliance in a healthcare or healthcare technology environment. - Hands-on experience with MDM solutions (JumpCloud preferred), identity providers, and endpoint protection platforms. - Strong understanding of cloud security (AWS preferred), network security, and modern threat landscape. - Experience building and leading IT teams, including hiring and developing talent. - Excellent written and verbal communication skills, with the ability to present to executive and board audiences. Preferred Qualifications - CISSP, CISM, or equivalent security certification. - Experience building IT/security functions from the ground up at a growth-stage company. - Familiarity with GDPR compliance (Adoreal has achieved GDPR compliance). - Experience with security monitoring tools such as Datadog, CloudWatch, and Cloudflare. - Background in healthcare technology or regulated industries. Benefits - Healthcare coverage for you and your family. - Paid time off (PTO) and paid holidays. - Performance-based bonuses and company equity opportunities. - Fully remote work environment with flexible schedules. - Collaborative and thriving team culture guided by Adoreal’s core values. Company Description At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.

• Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives • Provide strong people management, coaching, and support to drive team effectiveness and growth • Establish clear roles, responsibilities, and ways of working to enable efficient execution across a broad set of touchpoints • Foster a team culture grounded in accountability, adaptability, and cross-functional partnership • Continuously assess and evolve team structure and workflows in line with business needs • Lead and drive initiatives aimed at improving the end-to-end provider experience and engagement • Define how Provider Experience fits within the company as a whole, including clarifying ownership of provider-facing workflows • Partner cross-functionally to identify, scope, and transition provider-related work into the appropriate teams • Take a proactive, project-based approach to identifying organizational needs and building scalable workflows • Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management • Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness • Identify opportunities for process improvement and implement scalable solutions that streamline provider support and internal coordination • Serve as a key representative of Provider Experience across internal stakeholders, ensuring visibility and alignment • Build strong cross-functional relationships and improve coordination across teams supporting provider-facing work • Establish clear ownership and collaboration models to ensure seamless execution across touchpoints • Champion the provider perspective across the organization, ensuring the impact of internal decisions is proactively considered • Build and mature the provider advocacy function, including developing ways to surface and act on provider feedback • Contribute to defining and improving the provider journey, ensuring a more proactive and cohesive experience • Develop reporting and insights by leveraging data from multiple systems (e.g., Help Scout, Looker, and other tools) • Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement and influence business decisions

• Guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. • Manage field service operations, enhancing customer satisfaction, and achieving business objectives. • Develop and implement service strategies, oversee installation, maintenance, and repair activities. • Build strong relationships with customers and internal stakeholders. • Collaborate with commercial teams to identify new business opportunities.