Role Description Mercier Consultancy is looking for a dedicated German Speaking Customer Care professional to join our team supporting a leading E-Commerce Platform in Greece. This role offers the opportunity to work in a fast-growing and dynamic industry while enjoying life in one of Europe’s most attractive locations. As a German Speaking Customer Care representative, you will play a crucial role in delivering outstanding service and support to our valued German-speaking customers. Your primary responsibility will be to address their inquiries promptly and professionally, effectively resolving any issues they may encounter, helping to ensure a seamless and enjoyable shopping experience on our platform. Your ability to communicate clearly in German and empathize with customers will contribute significantly to building trust and customer satisfaction, fostering long-term relationships with our client base. Responsibilities - Provide high-quality customer support to German-speaking customers - Assist customers with order processing, payment issues, returns, and product information - Maintain accurate records of customer interactions using CRM systems - Collaborate with internal teams such as logistics and billing to resolve customer issues efficiently - Identify and escalate complex issues to the appropriate departments - Collect customer feedback and contribute to service improvement initiatives - Participate in training sessions to stay updated on platform features and policies Qualifications - Fluent in German and English with excellent communication skills - Previous experience in customer service, preferably in E-Commerce or retail - Strong problem-solving and multitasking abilities - Customer-oriented mindset with attention to detail - Ability to work efficiently in a fast-paced environment - Familiarity with CRM software and customer support tools is a plus - Enthusiasm for E-Commerce and digital platforms Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and 4 weeks Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - And many other perks!

Title: Senior Founding Engineer, Platform Location: San Francisco, CA | New York, New York | Hybrid 4 - 10 Years of Experience Job Description: Who is Recruiting from Scratch: Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire. Title of Role: Senior Founding Engineer, Platform Location: New York / San Francisco / Remote (Hybrid – 3 days/week onsite in NY or SF) Company Stage of Funding: Series A (~$12M raised) Office Type: Hybrid Salary: $160,000 – $200,000 + Competitive Equity Visa: Visa sponsorship not available (relocation support available) Company Description Our client is a fast-growing healthcare AI company building the operating system for autism care. The company provides AI-powered infrastructure that enables clinicians to start, run, and scale autism therapy practices by automating core operational workflows including billing, scheduling, payroll, documentation, and patient communication. The company has seen rapid traction, growing ~30% month-over-month and already supporting hundreds of children across dozens of clinics. In under a year, they have scaled from zero to multi-million dollar revenue and raised a $10M Series A. Backed by top-tier investors and experienced operators, the company is building foundational infrastructure for modern autism care delivery — combining healthcare operations with AI-driven automation. What You Will Do Lead architecture and execution of core platform systems powering healthcare operations Own backend systems for payouts, payroll, billing, and financial infrastructure Design and maintain core data models, state machines, and system logic Build production-grade backend services in Python (70–90% backend focus) Design schema migrations and evolve production systems safely Build infrastructure for LLM-powered clinical workflows Ensure systems are auditable, reliable, and HIPAA-compliant Design APIs and backend contracts for platform features Work closely with product and clinical operations teams Own platform stability and system correctness end-to-end Make architectural decisions for scalability and long-term reliability Help stabilize early-stage production systems under rapid growth Ideal Candidate Background 4–10 years of backend or fullstack engineering experience Strong Python backend experience in production systems Experience in high-accuracy environments (fintech, healthcare, insurance) Strong system design and architecture experience Experience building production APIs and backend services Strong data modeling and database design skills Experience at Series A–C or high-growth startups Ability to work independently with minimal guidance Preferred Fintech, healthcare, or regulated systems experience Stripe, Brex, Ramp, Plaid, Gusto, or similar companies Healthcare tech experience (Grow Therapy, Headway, Candid Health, etc.) Experience with NoSQL (MongoDB, Firebase, etc.) Exposure to LLMs or AI systems in production Event-driven systems or state machine design Financial systems (ledger, payroll, payouts) experience Strong Signals Strong backend ownership in production systems Experience building correctness-critical infrastructure Stripe / Brex / Ramp / Plaid-type engineering background Healthcare or fintech domain exposure Strong CS fundamentals and system design ability Ownership of architecture decisions in prior roles Experience shipping in fast-growing startups High attention to detail and production rigor Compensation and Benefits Base salary: $160,000 – $200,000 Equity: Competitive early-stage equity Hybrid work: 3 days/week onsite in NYC or SF Relocation support available High ownership founding engineer role Direct access to founders and leadership Opportunity to define core platform architecture Why Join This is a high-impact founding engineering role building the core systems behind healthcare operations for autism care providers. You will own the platform architecture powering billing, payroll, scheduling, and clinical workflows used in real production environments. This role offers the opportunity to build foundational infrastructure in a fast-growing, mission-critical healthcare domain with strong real-world impact.

Role Description To further professionalize and scale our infrastructure, we are looking for a Web Administrator / Platform Engineer who will take ownership of platform operations, performance, and technical evolution while working closely with editorial and product teams. - Operate, maintain, and continuously optimize the cryptoticker platform - Own deployments, environments, and release processes on Vercel - Administer and extend our CMS based on Strapi - Maintain, monitor, and optimize databases (Supabase, Neon / PostgreSQL) - Ensure performance, availability, and security across the entire stack - Manage DNS, caching, security rules, and WAF via Cloudflare - Diagnose and resolve production issues, including long-term fixes - Improve CI/CD pipelines, monitoring, and observability - Support and integrate Web3-related features, APIs, and external services - Collaborate closely with editorial and product teams on new features and technical requirements Qualifications - Strong experience with Next.js in production environments - Hands-on experience with Vercel deployments and environment management - Solid knowledge of Strapi (custom content types, APIs, roles & permissions) - Experience with PostgreSQL and managed services such as Supabase or Neon - Good understanding of modern web performance, scalability, and security concepts - Familiarity with Cloudflare (DNS, caching, security, WAF) - Basic to solid understanding of Web3 and blockchain technologies - Self-driven, reliable, and comfortable working in a remote-first setup - Fluent in English (written and spoken) - German language skills are a plus, especially for internal communication Benefits - Flexible engagement model: freelance, part-time, or full-time - Fully remote work - High ownership and technical responsibility - Direct impact on a well-established, high-traffic crypto media platform - Flat hierarchies and fast decision-making - Competitive compensation based on experience and availability Company Description CryptoTicker gehört zu den drei größten Crypto - Blogs in der DACH Region. Aktuell erreichen wir bis zu 750.000 Menschen pro Monat.

Title: Senior Platform Engineer Location: Mississauga Type: Full-Time Workplace: hybrid Category: SaaS Ops Job Description: At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: The Platform Engineering team is a close-knit group of five highly senior, deeply experienced engineers focused on solving some of the hardest self-service challenges in our developer platform space — from CI/CD and Kubernetes to AI-powered tooling and internal developer portals. We build platforms that make deploying and operating applications faster, more secure, and highly repeatable, removing friction at scale so teams across the organization can move quickly with confidence. This is a rare opportunity to work alongside exceptional engineers on meaningful, high-impact problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration. Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We tackle complex cross-functional domains to deliver end-to-end self-service platforms, golden paths, and developer tools that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we are the glue that pieces it together meaningfully — and we own the reliability of what we build through SRE practices. Key Responsibilities - Platform Development & Engineering - Platform Operations & Reliability - Platform Adoption & Developer Enablement - Technical Leadership & Standards - System Design & Architecture Qualifications & Skills Minimum: - Strong proficiency with Kubernetes across the full cluster stack — operating complex environments, extending platform capabilities, and maintaining reliability at scale - Expert-level proficiency building and operating CI/CD pipelines optimized for security, compliance, and developer experience - Strong proficiency in TypeScript/Node.js for building production-grade platform services, APIs, CLIs, and SDKs, with strong automated testing practices (unit, integration, E2E) - Strong proficiency with Infrastructure as Code (Terraform, Pulumi) and GitOps practices - Strong proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks, error budgets) and proven operational ownership including on-call incident response and post-mortems - Working proficiency with cloud security practices (IAM, secret handling, encryption) and cloud networking (virtual network design, routing, firewall controls) in a production environment - Strong communication, influence, and documentation skills — able to translate technical complexity for engineers and non-engineers alike, and produce ADRs, runbooks, and developer-facing documentation Preferred: - Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns - Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling - Experience with policy-as-code, security automation, compliance tooling (HIPAA, SOC 2, HITRUST), and cloud cost optimization (FinOps) - Active contribution to open-source projects or thought leadership through technical blogging, conference speaking, or community contributions At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $126,900 $141,000 + bonus + benefits. (overtime eligible). Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.