Creative Chaos

Role Description We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth. Key Responsibilities - Client Relationship Management - Serve as the primary relationship owner for assigned client accounts. - Conduct regular check-ins, business reviews, and strategic conversations with clients. - Build trusted advisor relationships with decision-makers and stakeholders. - Gather feedback, understand client goals, and proactively address concerns. - Maintain high levels of client satisfaction and retention. - Revenue Growth & Account Expansion - Identify opportunities for upselling and cross-selling additional services within existing accounts. - Analyze client needs, operational complexity, transaction volumes, and business growth to recommend appropriate service upgrades. - Drive subscription revisions, catch-up projects, clean-up engagements, advisory services, and additional resource allocations where appropriate. - Collaborate with sales and finance teams to maximize account value and lifetime customer revenue. - Maintain a consultative, value-driven sales approach rather than a transactional sales process. - Service Delivery Oversight - Act as the bridge between clients and internal accounting teams. - Monitor service quality and identify potential gaps in delivery. - Escalate issues appropriately and ensure timely resolution. - Coordinate with Finance Managers and Accountants to maintain service standards. - Conduct periodic account reviews to ensure alignment with client expectations. - Onboarding & Customer Journey Management - Support onboarding activities and ensure a smooth client transition into CoCountant’s ecosystem. - Guide clients through tools, workflows, communication channels, and expectations. - Ensure clients understand and effectively utilize ClientHub and related platforms. - Create a positive first impression and establish long-term engagement strategies. - Documentation & CRM Management - Maintain accurate client records in HubSpot. - Update deal stages, opportunities, account notes, and customer interactions. - Ensure playbooks, SOPs, and customer-facing documentation remain current. - Track customer health metrics and engagement activities. - Team Collaboration - Maintain regular communication with Accounting Managers, Finance Managers, Controllers, and Operations teams. - Participate in internal account reviews and planning sessions. - Ensure internal teams remain aligned with client expectations, priorities, and ongoing developments. Qualifications - Bachelor’s degree in Finance/Accounting/Business Management. - 5+ years of experience in Customer Success, Technical Account Management, or related roles. - Strong technical aptitude with ability to understand and explain complex software solutions. - Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight). - Excellent communication and interpersonal skills to manage diverse customer relationships. - Proactive problem-solving skills and ability to manage multiple customer accounts. - Familiarity with SaaS products, APIs, and integrations. - Ability to deliver training and presentations to technical and non-technical audiences. Ideal Candidate Profile - Highly customer-oriented and relationship-driven. - Commercially aware with a strong sales and growth mindset. - Proactive planner and problem solver. - Strong emotional intelligence and adaptability. - Comfortable handling executive-level conversations. - Able to balance customer advocacy with business objectives. - Skilled at identifying opportunities to expand accounts while maintaining trust. - Excellent communicator with the ability to adjust communication style based on the client.

• Build and execute AI-first digital marketing strategies focused on growth, scalability, and efficiency. • Identify opportunities for automation and AI integration across marketing operations and workflows. • Utilize AI-driven insights, audience intelligence, and predictive analytics to uncover growth opportunities. • Stay ahead of evolving MarTech, generative AI, conversational AI, and AI SEO trends. • Lead AI-assisted content development across blogs, landing pages, social media, paid campaigns, email marketing, and video marketing. • Utilize tools such as ChatGPT, Gemini, Claude, Jasper, Adobe Firefly, Veo, Google Vids, Copy.ai, and similar platforms for content ideation and production. • Drive conversion-focused creative strategies using adaptive and personalized content experiences. • Manage A/B testing, experimentation, and AI-assisted optimization for improved engagement and conversion rates. • Design and execute multi-channel campaigns across LinkedIn, Google, Meta, email, SEO, and outbound channels. • Leverage AI-enabled marketing platforms and automation tools to improve campaign efficiency and personalization. • Align marketing initiatives with sales and business development teams to accelerate pipeline growth and revenue generation. • Develop account-based marketing (ABM) and intent-driven marketing strategies. • Monitor campaign performance using analytics platforms and AI-powered dashboards. • Translate KPIs including CPL, CAC, CTR, CVR, ROAS, pipeline contribution, and LTV into actionable business insights. • Optimize funnel performance using behavioral data, attribution models, and predictive forecasting. • Generate monthly and quarterly performance reports for leadership. • Build scalable AI-powered workflows for outbound marketing, lead nurturing, CRM automation, and campaign management. • Integrate and manage tools such as HubSpot, Salesforce, Apollo, Clay, RB2B, Zapier, GA4, SEMrush, Ahrefs, and related platforms. • Improve internal marketing productivity through AI-assisted systems and automation frameworks. • Collaborate closely with content, design, development, PR, and sales teams. • Foster a culture of experimentation, innovation, and AI adoption within the marketing team. • Train team members on emerging AI tools, prompt engineering, and workflow optimization.

Role Description Are you ready to shape the future of digital marketing at the intersection of creativity, performance, automation, and AI innovation? Creative Chaos is looking for a highly strategic and execution-focused AI Marketing Manager who can lead modern marketing initiatives powered by artificial intelligence, automation, analytics, and growth-driven experimentation. This is not a traditional marketing role. You will be responsible for evolving our global digital presence using generative AI, predictive analytics, workflow automation, and AI-powered personalization to create measurable business impact across multiple business verticals and international markets. Key Responsibilities - Strategic Innovation - Build and execute AI-first digital marketing strategies focused on growth, scalability, and efficiency. - Identify opportunities for automation and AI integration across marketing operations and workflows. - Utilize AI-driven insights, audience intelligence, and predictive analytics to uncover growth opportunities. - Stay ahead of evolving MarTech, generative AI, conversational AI, and AI SEO trends. - AI-Powered Content & Creative Leadership - Lead AI-assisted content development across blogs, landing pages, social media, paid campaigns, email marketing, and video marketing. - Utilize tools such as ChatGPT, Gemini, Claude, Jasper, Adobe Firefly, Veo, Google Vids, Copy.ai, and similar platforms for content ideation and production. - Drive conversion-focused creative strategies using adaptive and personalized content experiences. - Manage A/B testing, experimentation, and AI-assisted optimization for improved engagement and conversion rates. - Full-Funnel Growth Marketing - Design and execute multi-channel campaigns across LinkedIn, Google, Meta, email, SEO, and outbound channels. - Leverage AI-enabled marketing platforms and automation tools to improve campaign efficiency and personalization. - Align marketing initiatives with sales and business development teams to accelerate pipeline growth and revenue generation. - Develop account-based marketing (ABM) and intent-driven marketing strategies. - Performance & Analytics - Monitor campaign performance using analytics platforms and AI-powered dashboards. - Translate KPIs including CPL, CAC, CTR, CVR, ROAS, pipeline contribution, and LTV into actionable business insights. - Optimize funnel performance using behavioral data, attribution models, and predictive forecasting. - Generate monthly and quarterly performance reports for leadership. - Marketing Automation & AI Operations - Build scalable AI-powered workflows for outbound marketing, lead nurturing, CRM automation, and campaign management. - Integrate and manage tools such as HubSpot, Salesforce, Apollo, Clay, RB2B, Zapier, GA4, SEMrush, Ahrefs, and related platforms. - Improve internal marketing productivity through AI-assisted systems and automation frameworks. - Team Collaboration & Innovation Culture - Collaborate closely with content, design, development, PR, and sales teams. - Foster a culture of experimentation, innovation, and AI adoption within the marketing team. - Train team members on emerging AI tools, prompt engineering, and workflow optimization. Qualifications - 5+ years of experience in digital marketing, growth marketing, or performance marketing. - Proven experience integrating AI tools into marketing workflows and campaign execution. - Strong expertise in SEO, paid media, email marketing, LinkedIn marketing, analytics, and marketing automation. - Hands-on experience with modern AI platforms and content generation tools. - Strong understanding of marketing analytics, attribution models, and performance optimization. - Experience managing multi-channel B2B marketing campaigns. - Excellent communication, analytical, and strategic thinking skills. - Bachelor’s degree in Marketing, Communications, Business, or a related field. - Certifications in AI, digital marketing, automation, or analytics are a plus. Preferred Experience - Experience working in B2B technology, SaaS, software services, AI, or IT consulting industries. - Familiarity with offshore marketing operations and global audience targeting. - Understanding of no-code tools, AI agents, and workflow automation systems. - Experience with account-based marketing and outbound growth campaigns. What You’ll Bring - A growth-oriented and experimentation-driven mindset. - Strong creative instincts balanced with analytical thinking. - Passion for AI innovation and modern marketing technologies. - Ability to move fast, adapt quickly, and execute efficiently in a dynamic environment. - Leadership qualities with strong collaboration and communication skills.

• Build and run the internal platform that runs AI agents alongside human engineers • Shape how AI tooling evolves within the company • Decide the architecture, ship infrastructure as code, and own runbooks • Scope, build, and ship internal tools, dashboards, AI agents, and workflow automations • Partner with department leads to identify AI needs and design workflows • Manage identity, endpoint management, and access reviews to keep the team productive • Translate stakeholder problems into technical specifications

Role Description This is a greenfield platform function for Creative Chaos and its subsidiaries. You will build and run the internal platform (infrastructure, internal tools, IT operations, and the people who maintain them) that runs AI agents alongside human engineers as a deliberate operating model. You are also the architect and manager of every AI workflow, tool, and agent the ventures inside the group rely on day to day. Not a company that’s planning to “explore AI next year.” A group where AI tooling is already in the workflow, and you will shape how it evolves. Responsibilities - Infrastructure: Proxmox clusters, AWS workloads, self-hosted services (SSO, wikis, observability, internal apps). You decide the architecture, you ship the IaC, you own the runbooks. - Internal apps and agents: When a venture needs an internal tool, dashboard, AI agent, or workflow automation, your team scopes it, builds it, and ships it. You write code on this team, not just review it. - AI workflows across the group: Every venture has its own AI needs. You partner with the lead of each, scope what they need, design the workflow, and ship it. You are the person every department head comes to when they want AI in their work. - IT operations: Identity, endpoint management, access reviews, the unglamorous reliability work that keeps 150 people productive. - The translation layer: Stakeholders bring you problems in plain English. You turn them into technical specs your team can ship. - You’ll lead three direct reports today: one each for IT, infrastructure, and tools/apps. The team grows from there based on what the ventures need. How you’ll work - The operating model is AI-native. You will work alongside an AI DevOps agent that maintains runbooks, proposes architecture, and reviews infrastructure changes. - Claude or Cursor are daily tools for you and your team, the same way an IDE is. - Infrastructure is code by default. Documentation is written as work happens, not after. - If the idea of pairing with an AI agent on architecture review is interesting rather than uncomfortable, you’ll fit the room. Qualifications - 5-10 years of experience. Where you started as a developer, moved into DevOps or platform engineering, and never stopped writing code. You’ve been doing this long enough to have opinions about what works. - You’ve managed small teams (2-5 people) and were good at it, but the management didn’t pull you out of the work. - You have excellent organizational discipline. Drift is your enemy. SOPs, runbooks, and documentation stay current because you keep them current, not because someone reminds you. - You communicate clearly across functions. You can sit with the head of sales, the head of finance, or the head of operations, listen past the stated problem to the real one, and walk out with a working spec. - You already use AI coding tools in your daily work, not because someone told you to, but because you tried them and they made you better. - You’re comfortable owning ambiguity. Nobody hands you a roadmap. You build it. Requirements - You’re not a fit if: - You haven’t shipped code in years and prefer it that way. - You’re a deep specialist (pure SRE, pure observability, pure security) who wants to go deeper into one layer. - You need a fully scoped backlog before you can start. - You let documentation rot. You think SOPs are someone else’s job. - AI in your daily workflow feels like noise rather than amplification.

• Lead client engagements end-to-end: You are the face of the engagement. You sit across from the client’s COO or CEO in week one, not week six. You own the weekly update, the monthly business review, and the strategic direction of the work. • Map the business: In the first 30 days of any engagement, you learn how work flows through the client’s organization. You produce an opportunity map that identifies the 5-10 workflows where AI can materially change the economics of the business. • Design the future state: For the 2-3 workflows selected for transformation, you design the rewired version. What humans do. What agents do. Where the handoffs live. What the evals look like. How success is measured. • Ship the implementation: You scope the work, direct the Associate Orchestrators on the engagement, review their output, and ship the first automation to production within 60 days of engagement start. • Grow the engagement: You identify when a client needs a Build pod, a Rescue, or ongoing Support, and pull the right Creative Chaos resource in. Transformation is the front door. You open the rest of the house. • Own the outcome: You report on measurable client impact: hours saved, error rates reduced, throughput gained. Numbers, not narratives.

About us: Creative Chaos is an AI orchestration company. We help businesses re-engineer how work actually gets done by placing AI orchestrators inside their teams to redesign workflows, deploy agents, and rewire operations end-to-end. Job Summary: The Principal AI Process Orchestrator is a key role. This is the person who decides what work humans do and what work AI does, and then designs and ships the systems that make both happen. You will front every engagement. You will earn trust with the client’s executive team in week one. You will lead the work from workflow audit to shipped automation. You will carry 3-4 concurrent clients and lead Associate Orchestrators through implementation. This is a senior individual contributor role. We are not hiring a manager. We are hiring the sharpest business analyst you know, the one who also spends their weekends building AI agents and has strong opinions about which tool to use for which job. Job Description: - Lead client engagements end-to-end: You are the face of the engagement. You sit across from the client’s COO or CEO in week one, not week six. You own the weekly update, the monthly business review, and the strategic direction of the work. - Map the business: In the first 30 days of any engagement, you learn how work flows through the client’s organization. You produce an opportunity map that identifies the 5-10 workflows where AI can materially change the economics of the business. - Design the future state: For the 2-3 workflows selected for transformation, you design the rewired version. What humans do. What agents do. Where the handoffs live. What the evals look like. How success is measured. - Ship the implementation: You scope the work, direct the Associate Orchestrators on the engagement, review their output, and ship the first automation to production within 60 days of engagement start. - Grow the engagement: You identify when a client needs a Build pod, a Rescue, or ongoing Support, and pull the right Creative Chaos resource in. Transformation is the front door. You open the rest of the house. - Own the outcome: You report on measurable client impact: hours saved, error rates reduced, throughput gained. Numbers, not narratives.

• Integrate AI and machine learning models into production environments and business applications. • Collaborate with data scientists, software engineers, and product teams to design integration strategies. • Develop APIs, middleware, and interfaces to enable seamless AI model deployment and usage. • Ensure the scalability, reliability, and performance of AI integrations in real-world applications. • Monitor and troubleshoot AI system performance, identifying and resolving integration issues. • Optimize AI workflows and data pipelines to improve efficiency and accuracy. • Maintain documentation related to integration processes, architectures, and configurations. • Stay updated with emerging AI technologies and recommend new integration approaches. • Support the deployment and maintenance of AI-based solutions across various platforms.

Job Summary: Creative Chaos is seeking an AI Integration Engineer to join our team. In this role, you will be responsible for integrating AI models and technologies into existing systems and workflows to enhance business capabilities and product performance. You will work closely with AI research, development teams, and product managers to deliver scalable and robust AI-powered solutions. Key Responsibilities: - Integrate AI and machine learning models into production environments and business applications. - Collaborate with data scientists, software engineers, and product teams to design integration strategies. - Develop APIs, middleware, and interfaces to enable seamless AI model deployment and usage. - Ensure the scalability, reliability, and performance of AI integrations in real-world applications. - Monitor and troubleshoot AI system performance, identifying and resolving integration issues. - Optimize AI workflows and data pipelines to improve efficiency and accuracy. - Maintain documentation related to integration processes, architectures, and configurations. - Stay updated with emerging AI technologies and recommend new integration approaches. - Support the deployment and maintenance of AI-based solutions across various platforms.

Job Summary: As a Staff Accountant at Creative Chaos, you will play a crucial role in our finance team by performing various accounting and financial tasks. You will be responsible for maintaining accurate financial records, preparing financial reports, and assisting with the overall financial management of the company. Duties & Responsibilities: - Recording Financial Transactions: Accurately record day-to-day banking and credit card transactions in financial books, ensuring that all entries are complete and error-free. - Bank Reconciliations: Perform regular bank reconciliations to ensure that our financial records match the bank statements, identifying and resolving any discrepancies promptly. - Accounts Payable and Receivable: Record bills and invoices, and ensure they are processed promptly. Additionally, maintain a record of outstanding customer invoices and vendor bills. - General Journal Entries: Enter general journal entries as needed to capture any financial transactions that do not fit into the standard categories. - Vendor and Customer Statement Reconciliation: Reconcile vendor and customer statements to ensure that our records align with external statements, addressing any discrepancies. - Month-End Accruals: Record month-end accruals accurately to reflect outstanding expenses or revenues for the period, ensuring our financial statements are up-to-date. - Payroll Processing: Assist in recording and processing payroll transactions - Prepaid Expense Schedules: Prepare and maintain prepaid expense schedules to accurately reflect the prepaid expenses on the balance sheet. - Fixed Assets Register: Maintain an up-to-date fixed assets register, tracking the value and depreciation of the tangible assets. - Inventory Reconciliation: Reconcile inventory records with physical counts and make necessary adjustments to maintain accurate inventory valuations. - 1099 Reporting: Generate 1099 data for review