Title: Customer Journey Architect Location: Cary United States locations Basking Ridge, New Jersey Ashburn, Virginia Irving, Texas Cary, North Carolina Lone Tree, Colorado View Fewer Locations locations Irvine, California Annapolis Junction, Maryland New York, New York Rolling Meadows, Illinois Alpharetta, Georgia Temple Terrace, Florida time type Full time Job Description: When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... As a Customer Journey Architect within Verizon Business Product and Marketing Organization, you’ll be responsible for the technical orchestration of real-time marketing (RTM) use cases. You will serve as the primary bridge between business strategy and technical execution, specifically focusing on the Adobe Experience Platform (AEP) ecosystem. Your role is highly technical and hands-on; you will not only design the logic for customer interactions but also build, troubleshoot, and optimize those journeys within Adobe Journey Optimizer (AJO). Working closely with stakeholders, you will translate complex business requirements into scalable technical workflows. You will lead the configuration of real-time behavioral triggers and ensure the underlying data architecture supports seamless, personalized experiences across all customer touchpoints. Responsibilities include: - Journey Orchestration & Execution: Architecting, building, and maintaining end-to-end customer journeys in Adobe Journey Optimizer (AJO) using complex branching logic, frequency capping, and real-time triggers. - Technical Troubleshooting: Performing deep-dive technical QA and debugging of journey payloads, API integrations, and event-based triggers to ensure flawless execution. - AEP Technical Strategy: Configuring and managing XDM schemas, identity namespaces, and profile segments within the Adobe Experience Platform to ensure data is "journey-ready." - Stakeholder Partnership: Leading use case discovery sessions with business partners to define technical requirements and translate marketing goals into automated, real-time workflows. - Optimization & Experimentation: Driving continuous improvement of journeys through A/B testing, path analysis, and performance monitoring to maximize conversion and engagement. - Roadmap Influence: Partnering with Adobe and internal engineering teams to influence product roadmaps and ensure the platform scales with our evolving CX needs. - Data Governance: Ensuring all journeys adhere to privacy standards and data governance policies while maintaining high data integrity across the RTM stack. Where You'll Be Working... In this hybrid role, you must reside within a commuting distance to one of the work locations listed on this position, and your work will include work from home and assigned office days set by your manager. What We’re Looking For… You are a technical powerhouse with a marketing mind. You enjoy the "puzzle" of data flow and logic, but you never lose sight of the customer experience. You have a deep, hands-on mastery of the Adobe Experience Cloud and can navigate the technical complexities of real-time profile streaming and event-based orchestration. You’ll need to have... - Bachelor’s degree or four or more years of work experience. - Direct, hands-on experience building and troubleshooting in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). - Experience managing multiple high-stakes technical projects simultaneously in a fast-paced, dynamic environment. Even better if you also have... - Adobe Certified Professional or Expert credentials in Adobe Journey Optimizer or Adobe Experience Platform. - Master’s degree in Computer Science, Information Systems, or a related technical field. - Expert-level understanding of XDM (Experience Data Model) and real-time profile stitching. - Experience with API testing tools (e.g., Postman) and debugging web/mobile event data. - Strong proficiency in SQL and experience working with big data environments to fuel personalization. - Proven track record of optimizing "Next Best Action" engines or real-time decisioning frameworks Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00. The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00.

• Provide support for IT-related issues via phone, email, or in-person. • Troubleshoot and resolve hardware, software, and network problems. • Document and track all support requests using a ticketing system. • Install, configure, and update operating systems and applications. • Set up and maintain desktops, laptops, printers, and other peripherals. • Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.). • Maintain IT asset inventory and perform basic system updates. • Follow company IT policies and security best practices. • Assist users with troubleshooting Engineering specific software

Principal Solution Architect, Partner Engineering Remote Duties: Own the technical relationship between Databricks and Qlik in managing critical requirements of the partnership. Align the Qlik product roadmap with Databricks to create differentiated joint solutions and offerings, and articulate joint vision. Deliver compelling technical enablement sessions to business and technical audiences including partner architects, to our technical alliances and regional/global system integrators. Create technical content (demos, whitepapers, solution briefs, blog posts), which demonstrate thought leadership and showcase solution value. Develop reference architectures, technical diagrams, and reusable patterns which showcase integrated use cases. Work closely with Qlik product and engineering teams to provide field feedback. Drive adoption by promoting awareness of the joint value proposition with extended technology partners such as AWS and Snowflake. Support customer opportunities by assisting in proof of concepts. Collaborate cross functionally with marketing in delivering webinars, conference assets (speaking sessions and demos), and other collateral. Deliver hands-on technical product enablement and workshops to large audiences. $145-200K/year. Work remotely. Requirements: Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field. 5 years of progressively responsible experience in each of the following as Solution Architect, Presales Engineering, or related role: 1. Designing and implementing integrated data and analytics solutions with technology partners such as Databricks, including demonstrations, joint reference architectures, and external collateral; 2. Data integration and replication tools such as Qlik Replicate, Qlik Compose, or Qlik Cloud Data Integration (QCDI); 3. Hands-on development of applications and dashboards with QlikView and Qlik Sense, and Python to facilitate technical demonstrations; 4. Designing database deployments such as traditional, relational, NoSQL document stores, or graph-based stores; 5. Leading presales cycles with Qlik Data Catalog in building glossaries, showing data usage analysis, and demonstrating lineage capabilities, including use of Korn Ferry sales methodologies for opportunity discovery and qualification; 6. Project management of joint solution development, including planning, collaboration & coordination between cross-functional teams, timeline management, and risk management. At least 1 certification each in Qlik Data Analytics and Qlik Data Integration.

Overview Microsoft is a destination for passionate innovators who collaborate, envision what’s possible, and accelerate their careers in ways not achievable elsewhere. We operate in a cloud‑enabled world driven by openness, innovation, and bold thinking - where possibilities continue to expand. The Business Applications engineering organization is scaling the FastTrack program to meet growing customer demand. FastTrack supports strategic customers throughout their journey to the Dynamics 365, with a growing emphasis on AI‑powered transformation. Our mission is to help customers realize the full value of their investment by driving meaningful business outcomes, accelerating end‑user adoption, and embedding AI into their core operations. We are seeking a Solution Architect who is passionate about AI and experienced in guiding large enterprise customers through complex, transformational initiatives. This role focuses on working with strategic accounts to shape AI strategy, enable intelligent experiences with Copilot and agents, and help customers modernize at scale using Dynamics 365 and the Microsoft cloud. Solution Architects partner closely with customers, engineering, and system integrators to deliver high‑impact solutions, accelerate AI adoption, and ensure customers achieve their target business and transformation goals. What we offer - A culture that fosters continuous learning, experimentation, and growth in AI and cloud technologies. - The opportunity to work with strategic enterprise customers on AI‑driven business transformation. - Close collaboration with the engineering teams responsible for the design, development, and release of Dynamics 365 and AI capabilities. - The ability to influence product direction and help shape the future of AI‑powered enterprise applications. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Own and deliver the end‑to‑end FastTrack experience for customers, ensuring consistent, high‑quality engagement across strategic accounts. - Provide proactive architectural guidance to help customers avoid risks, remove technical roadblocks, and accelerate time to value. - Lead and shape AI adoption for customers, including guidance on Dynamics 365 Copilot, first‑party and custom agents, and AI‑enabled business processes. - Partner with customers to define and execute AI transformation roadmaps that align to business outcomes, responsible AI principles, and enterprise readiness. - Continuously improve the FastTrack for Dynamics 365 experience by collaborating internally to influence product capabilities, processes, and policies - while capturing actionable insights and data. - Evangelize FastTrack and Microsoft’s AI vision across field sales, engineering, support, Dynamics partners, and customers. Qualifications Required Qualifications: - Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. - 3+ year(s) of customer facing experience. - Experience with Dynamics 365, including customization or extension of business applications - Familiarity with the Microsoft sales process and tools - Experience implementing cloud-based solutions, ideally within Microsoft technologies - Working knowledge of Agile or Scrum software development methodologies - Experience designing or implementing solutions on Microsoft Azure #BICJOBS #MCSJobs Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.