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NTT DATA Services

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Principal BPO Solution Architect

Location

DACH

Posted

51 days ago

Salary

0

Seniority

Lead

Job Description

Principal BPO Solution Architect

NTT DATA Services

Role Description NTT DATA is currently looking for a Principal BPO Solution Architect (f/m/d) DACH remote (+ travel to clients, up to 40%) for our growing team in Germany and the wider DACH region. In this Senior role, you will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms and will act as the bridge between client stakeholders, product teams and engineers. Furthermore, you will map current-state operations and co-create the future-state AI-native architecture - helping to solution new deals as part of our growth agenda for BPO/BPS within NTT DATA. Key Responsibilities: - Understand client workflows (e.g. claims, lending, KYC) and pain points - Architect AI-native solutions leveraging modular agentic platforms - Define data and process models in collaboration with ontology and ML teams - Drive roadmap alignment between domain priorities and tech capabilities - Present solutions to C-level stakeholders and drive adoption - Work closely together with the Sales team in Germany and Solution team members globally to solution deals Qualifications - Multiple years of experience in Solution Architecture, specifically within BPO/BPS - Strong understanding of digital transformation and BPO/BPS - Presale experience of solutioning deals (size of $5 Million to $25 Million) from start to finish - Industry knowledge in BFSI, Insurance or Retail - Experience in designing automation workflows or BPaaS models - Excellent client-facing communication and executive storytelling skills - Familiarity with AI/ML concepts, even if not hands-on - Excellent German and English language skills, both spoken and written Requirements - Travel up to 40% within the DACH region Benefits - Comprehensive, locally competitive benefits package

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