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Experian logo
Experian

Based in Dublin, Leinster, Ireland, Experian is a global information services company that operates in 40 countries around the world and has additional headquar

Senior Director, Architecture

Location

Costa Rica

Posted

54 days ago

Salary

0

Seniority

Senior

Bachelor Degree10 yrs expEnglishCloud

Job Description

Senior Director, Architecture

Experian

• Lead Experian's Unified Communications function modernizing global voice, video, and contact center services • Define and maintain UC strategy and multi-year roadmap • Provide executive leadership and ensure outcomes are achieved • Ensure continuity, stability, and operational performance across the UC estate • Guide global video conferencing lifecycle management • Present UC strategy, investment proposals, risks, and delivery status to senior leadership • Lead vendor engagement and delivery coordination across UC/CC/AV ecosystems • Ensure UC services are managed with operational governance while modernization is underway

Job Requirements

  • Senior leadership experience managing Unified Communications and Contact Center strategy
  • Demonstrated experience modernizing enterprise voice and collaboration toward a cloud mindset
  • Lead contact center technology evolution
  • Video/AV and room systems leadership
  • Track record presenting strategy, investment proposals, delivery status, and risks to senior leadership
  • Program governance and operational discipline
  • Vendor/MSP governance and commercial management experience

Benefits

  • Medical, life and dental insurance
  • Asociación Solidarista
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Birthday day off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program
  • and more.

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