• Carrying out reactive maintenance to highways technology equipment, including but not limited to; Signs, Signals, Traffic Signals, CCTV, Emergency Roadside Telephones, Queue Protection and traffic counting equipment (including Radar) and Weather Stations. • Perform planned cyclic maintenance in accordance with client requirements, manufacturer guidelines, and British Standards. • Carry out electronic diagnostic checks on highways communications assets for fault identification and resolution. • Prepare detailed reports and documentation covering maintenance actions, fault findings, upgrades, and asset conditions. • Provide expert technical advice to colleagues, clients, and contractors on procedures, issues, and best practices. • Assist with project administration and control, including progress tracking, resource management, and regulatory compliance. • Coordinate with third parties (contractors, suppliers, local authorities) during the deployment and integration of new highways communications infrastructure. • Participate in system upgrades, technology enhancements, and commissioning of new equipment. • Oversee asset inventory and support emergency responses to critical incidents affecting highway technology systems. • Contribute to health and safety compliance by performing risk assessments and following safe working practices. • Engage in training initiatives, mentor junior engineers, and pursue continuous professional development to stay updated on industry advancements. • Organise daily tasks as allocated by the Works Coordinator to ensure they are completed to client set time scales. • As a Lone Worker, ensure that Health and Safety rules are always followed. • To be able to volunteer for nightworks when and if required.

Role Description We are looking for a professional excited for a unique opportunity to provide help build, maintain, and coach our vendors as part of our Service Delivery Team. You are an individual who has a strong work ethic, possesses strong customer service, communications, and interpersonal skills. You are a detail-oriented person, a self-thinker, who can multi-task, and the drive to successfully complete tasks independently. Telaid’s Last Mile Delivery can only be successful if we continue to grow and nurture our partner workforce. The Partner Relations Specialist will contact potential partners for Telaid’s partner program, assist with onboarding, support resolution of system-related questions, and help with scheduling technicians to meet Telaid’s customer demand. This role will support the Service Delivery Department goals and objectives: - Technician depth to meet Telaid’s growing customer needs - Employing skilled technicians aligned with Telaid’s values - Meeting performance objectives on time, on budget, no surprises - Behavior and competency accountability - SLA compliance - Value-aligned partnerships in our ecosystem Primary Duties and Responsibilities: - Identify and track potential partners for Telaid’s Business Partner Program - Onboard new business partners and assist with maintaining compliance - Recruit and source field technicians to support service and project teams, especially those that require specific skills, licenses, or experience and training - Partner Utilization - Building and maintaining primary and secondary field technicians resources to support service agreements - Support dispatching work orders, especially those instances where new partners are being employed - Adoption and proliferation of FSM within Telaid and the business partner base - Handle escalation issues related to technicians and see through resolution - Educate partners on how best to manage their profile, monetary transactions, and overall relationship - Support partners growth and success, leveraging performance metrics - Provide reports and meaningful data points related to technician base: performance, spend, volume, skills, program experience, training, satisfaction, other - Perform other work-related duties as assigned by management Qualifications - Desire to work in a fast-growing changing environment - Superior customer service skills - Excellent oral and written communications skills - Showcase a pleasant and assertive telephone personality with good listening skills - Develop and maintain strong client and technician relationships - Multi-task effectively - Manage stress and exercise self-control in client and schedule-driven situations - Perform well under pressure - Highly self-motivated and enthusiastic - Team player with strong level of collaboration and coordination skills, able and willing to foster an environment of teamwork, support and promote Telaid’s Core Values within Service Delivery team Requirements - High school diploma - Moderate to advanced proficiency in Microsoft Office Suite - 1-3 years of customer service experience - A background in technical support is preferred Benefits - 401k with employer matching and Profit Sharing - Medical, Dental, Vision, Life and Disability Insurance Benefits - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Other Voluntary Benefits: - Critical Illness and Accident Insurance - Pet Insurance - Bark – Parental controls to ensure online safety for kids - Norton LifeLock Identity Protection - Employee Discount Program

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems. • Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI). • Administer and troubleshoot within an IT environment. • Execute Motorola ASTRO upgrades. • Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support). • Contribute to preventative maintenance and break-fix activities. • Participate in the execution of upgrade and migration strategies. • Proficiently utilize Microsoft Office and Google Suite applications. • Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications. • Administer and troubleshoot IP networks. • Effectively manage and troubleshoot issues within an IT environment. • Maintain meticulous organization and attention to detail. • Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable). • Manage and utilize Host Based Security Systems (HBSS).

Role Description The HVDC & FACTS Field Service Engineer – Power Electronics will deliver high‑quality technical support by managing service contracts, coordinating site activities, and contributing to the commissioning of FACTS and HVDC equipment. - Lead and execute maintenance, onsite interventions, and technical support activities across FACTS and HVDC transmission systems to ensure safe, reliable operation for global customers. - Manage all preparations for site activities, coordinating closely with end customers and internal teams to ensure smooth, efficient execution. - Perform commissioning activities on FACTS and HVDC equipment, contributing to successful energisation and system handover. - Take ownership of the technical scope within multi‑year service contracts, ensuring high‑quality delivery and long‑term customer satisfaction. - Attend and lead customer meetings, identifying technical solutions that address operational needs and strengthen customer relationships. - Support minor renovation and upgrade projects for FACTS installations, applying technical knowledge to enhance system performance. - Collaborate with the ITO (Inquiry‑to‑Order) team by providing technical expertise during tendering activities to ensure accurate, competitive proposals. Qualifications - Strong technical background with site experience in switching equipment, harmonic filters, instrumentation transformers, and commissioning of protection relays. - Practical expertise in FACTS technologies (thyristor‑ and IGBT‑based), with knowledge of rotating machines considered an advantage. - Proven ability to troubleshoot complex systems using network recorders, analysers, and detailed log/curve analysis. - Strong EHS awareness with the discipline to apply safety rules rigorously, especially during incidents or customer‑pressured situations. - Excellent communication skills, capable of writing clear reports, planning site activities, and managing customer interactions confidently. - Demonstrated problem‑solving ability, project‑management awareness, and experience leading on‑site teams during service or commissioning activities. - Engineering degree (or equivalent “house engineer” experience) in power electronics, with hands‑on experience in drives, FACTS, or HVDC systems. Requirements - Able to travel extensively to and from projects and various field assignments. - Willing to work holidays, weekends and overtime as required by field assignments. - Ability to spend considerable time away from home for training and field assignments. Benefits - Fair pay and performance-based rewards. - Wellbeing programs for you and your family. - Opportunities to move across teams and functions.