TELAID INDUSTRIES INC

Role Description The Estimator fulfills a dual role by accurately estimating various project work and by developing and maintaining long-term business relationships by managing bid projects that fulfill customer requirements. This highly visible position has day-to-day interaction with manufacturing, distribution, sales, and operations. A thorough understanding of project costs, technical knowledge of structured cabling, security, and other information technology concepts, applications, and equipment as well as excellent customer service and follow-up skills is required. Some travel may be required. Primary Duties and Responsibilities - Provide guidance and support to the Telaid Sales Staff and/or other project team members to determine preliminary cost and feasibility of projects, rollouts, expansions, and major MAC work. - Work closely with the Telaid sales and operations teams by estimating man hours, material, and labor costs for RFQ’s, RFP’s, and RFI’s. - Creation, review, and understanding of project bid specifications. - Review and understand plans, design drawings, and renderings. - Provide concise estimates of labor and materials of multiple disciplines. - Resolve any design and/or scheduling conflicts with appropriate personnel. - Development of Bill of Materials (BOM) and Scope of Work (SOW). - Provide engineering technical support as required. Qualifications - Excellent interpersonal skills. - Excellent customer relations skills. - Excellent communications skills. - Strong PC skills. - Pays strong attention to detail for reporting and tracking purposes. - Minimum of 3 years’ experience in estimating for design build, RFP assistance in structured cabling installation and service. - Familiarity with voice, data, audio, video, and network integration. - Familiarity with Security (CCTV, Access Control, and Intrusion). - Knowledge of TIA/EIA standards, fiber, CAT 5E, CAT6, and CAT6A (RCDD a plus). - Knowledge of A/C Commercial power requirements. - Ability to effectively manage time, prioritize work, and multi-task across many assignments. - Work with minimal supervision to meet stated goals. - Ability to assess the impact of new project requirements on an existing pricing model. - Technical writing skills producing clear and unambiguous deliverables. - Must be able to read and understand detailed RFP, RFQ, and RFI documents and develop pricing models that satisfy the requirements of the requests. Requirements - Experience creating detailed estimates in a form that meets the response requirements of the RFP, RFQ, or RFI. - 5+ years minimum experience in low voltage / telecommunications industry preferred. - 5+ years minimum experience in structured cable estimating/costing. - 5+ years minimum in working with and negotiating material prices. - 2+ years minimum experience with Excel import and export with the use of Macros. - LEEDS experience is a plus. - CAD experience is a plus. Education/Vocational Training - RCDD or equivalent experience (5+ years of project estimating experience/training). - Detailed knowledge of Microsoft Office suite especially Excel spreadsheets. Benefits - 401k with employer matching and Profit Sharing. - Medical, Dental, Vision, Life, and Disability Insurance Benefits. - Employee Assistance Program (EAP). - Paid Time Off (PTO). - Other Voluntary Benefits: - Critical Illness and Accident Insurance. - Pet Insurance. - Bark – Parental controls to ensure online safety for kids. - Norton LifeLock Identity Protection. - Employee Discount Program.

Role Description We are looking for a professional excited for a unique opportunity to provide help build, maintain, and coach our vendors as part of our Service Delivery Team. You are an individual who has a strong work ethic, possesses strong customer service, communications, and interpersonal skills. You are a detail-oriented person, a self-thinker, who can multi-task, and the drive to successfully complete tasks independently. Telaid’s Last Mile Delivery can only be successful if we continue to grow and nurture our partner workforce. The Partner Relations Specialist will contact potential partners for Telaid’s partner program, assist with onboarding, support resolution of system-related questions, and help with scheduling technicians to meet Telaid’s customer demand. This role will support the Service Delivery Department goals and objectives: - Technician depth to meet Telaid’s growing customer needs - Employing skilled technicians aligned with Telaid’s values - Meeting performance objectives on time, on budget, no surprises - Behavior and competency accountability - SLA compliance - Value-aligned partnerships in our ecosystem Primary Duties and Responsibilities: - Identify and track potential partners for Telaid’s Business Partner Program - Onboard new business partners and assist with maintaining compliance - Recruit and source field technicians to support service and project teams, especially those that require specific skills, licenses, or experience and training - Partner Utilization - Building and maintaining primary and secondary field technicians resources to support service agreements - Support dispatching work orders, especially those instances where new partners are being employed - Adoption and proliferation of FSM within Telaid and the business partner base - Handle escalation issues related to technicians and see through resolution - Educate partners on how best to manage their profile, monetary transactions, and overall relationship - Support partners growth and success, leveraging performance metrics - Provide reports and meaningful data points related to technician base: performance, spend, volume, skills, program experience, training, satisfaction, other - Perform other work-related duties as assigned by management Qualifications - Desire to work in a fast-growing changing environment - Superior customer service skills - Excellent oral and written communications skills - Showcase a pleasant and assertive telephone personality with good listening skills - Develop and maintain strong client and technician relationships - Multi-task effectively - Manage stress and exercise self-control in client and schedule-driven situations - Perform well under pressure - Highly self-motivated and enthusiastic - Team player with strong level of collaboration and coordination skills, able and willing to foster an environment of teamwork, support and promote Telaid’s Core Values within Service Delivery team Requirements - High school diploma - Moderate to advanced proficiency in Microsoft Office Suite - 1-3 years of customer service experience - A background in technical support is preferred Benefits - 401k with employer matching and Profit Sharing - Medical, Dental, Vision, Life and Disability Insurance Benefits - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Other Voluntary Benefits: - Critical Illness and Accident Insurance - Pet Insurance - Bark – Parental controls to ensure online safety for kids - Norton LifeLock Identity Protection - Employee Discount Program

Role Description The Service Delivery Coordinator will play a key role in supporting the Field Service Team by: - Scheduling field technicians - Building relationships with our field labor workforce - Achieving budget and technician quality performance metrics This role operates within the Dispatch Team to optimize scheduling of field technicians to meet Telaid’s customers’ schedules for construction, rollouts, and service. This role serves both internal and external customers: - Internally, providing service to all members of the Service Delivery team and supporting all other Telaid employees - Externally, focusing on showing value to outside service providers and Telaid customers Qualifications - Proficiency in the Microsoft Office 365 suite - Clear and professional verbal and written communication - Strong multitasking skills to handle multiple priorities at once - Ability to adapt to resolve issues that arise - Desire to work in a fast-growing changing environment Requirements - High School Diploma or equivalent required Benefits - 401k with employer matching and Profit Sharing - Medical, Dental, Vision, Life and Disability Insurance Benefits - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Other Voluntary Benefits: - Critical Illness and Accident Insurance - Pet Insurance - Bark – Parental controls to ensure online safety for kids - Norton LifeLock Identity Protection - Employee Discount Program

Role Description The Service Manager is a dynamic, customer obsessed leader responsible for driving operational excellence, meeting SLA targets, and optimizing both financial performance (P&L) and service operations. This role is instrumental in fostering strong, long-term client relationships through seamless, frictionless and proactive engagement and serves as the primary point of escalation for both team and client issues. The ideal candidate demonstrates strong leadership, the ability to influence others, and a collaborative approach to working cross-functionally. With a focus on continuous improvement, they combine exceptional problem-solving skills and a commitment to customer success, delivering timely issue resolution and creating sustainable value for both customers and Telaid. The ideal candidate brings experience in security technology services including video surveillance, access control, intrusion detection, and alarm monitoring. Primary Duties and Responsibilities - Drive revenue and margin targets while ensuring SLA compliance and maintaining strict budget adherence. - Proactively identify opportunities to strengthen security services within existing accounts, partnering with internal operations teams to improve processes, close gaps, and enhance performance and customer experience. - Monitor and analyze KPIs to identify trends and implement operational improvements. - Manage escalations and serve as a key client contact to support retention and contract renewals. - Deliver regular customer-facing reports and updates on account performance. - Lead recurring customer calls, addressing challenges and identifying growth opportunities. - Review and approve technician deliverables on security technology service activities, ensuring quality, compliance, and adherence to industry standards. - Ensure dispatches, material ordering, scope creation, and labor cost management adhere to budget. - Collaborate with cross-functional teams to implement innovative solutions that exceed SLA targets. - Identify and execute service and process improvements to enhance efficiency and client satisfaction. - Mentor and guide junior team members to support their professional growth. - Perform additional duties as required to support organizational goals. What Success Looks Like - Service Accounts growing profitably with improving contribution margin and strong customer retention across multi-site accounts. - SLA targets consistently met or exceeded, with a proactive service delivery model that resolves issues before they escalate. - Client relationships that are high-trust and high-value — evidenced by contract renewals, satisfaction scores, and growth within existing accounts. - P&L performance reflects disciplined cost management, accurate labor and scope execution, and a focus on margin improvement. - Teams that reflect Telaid’s core values and deliver quality security service—on time, every time. Qualifications - Customer obsessed with a genuine passion for delivering exceptional service. - Strong leadership and decision-making skills, with the ability to influence and build relationships. - Proficient in MS Office 365, especially Excel, with skills in reporting, data analysis, and business writing. - Highly organized and detail-oriented, with excellent time management. - Skilled communicator and collaborator, capable of driving alignment and motivating teams. - Results-driven and proactive, focused on delivering exceptional customer experience and exceeding targets. - Resilient under pressure, with an ownership mindset and a solution-oriented approach. - Analytical thinker with a commitment to process improvement and innovation. - Dedicated to continuous learning and team development. Requirements - B.A. from a four-year college or university in business, operations management, account management, or project management, or equivalent work experience. - PMP and trade-specific certifications (NICET, Genetec, LPQ, etc.) preferred. - Strong working knowledge of physical security technologies (video surveillance, access control, intrusion detection, alarm monitoring) and their full service lifecycle. - Minimum of 7 years' experience in a dynamic, customer-focused leadership role, such as office management, retail management, IT management, or a comparable operations role. - Minimum of 5 years’ hands-on experience managing security systems and/or multi-site security technology services, including video surveillance, access control, intrusion detection, and alarm monitoring. - Experience with IT, High Voltage, and/or Low Voltage system installations is a strong plus. - Demonstrated proficiency in break-fix or reactive service maintenance. - Background in retail, IT, or system integration industries. - Proven experience with P&L ownership and driving financial performance. Additional Requirements - Occasional monitoring and direction of off-hours/weekend team members may be required where dictated by escalations. Benefits - 401k with employer matching and Profit Sharing - Medical, Dental, Vision, Life and Disability Insurance Benefits - Employee Assistance Program (EAP) - Paid Time Off (PTO) - Other Voluntary Benefits: - Critical Illness and Accident Insurance - Pet Insurance - Bark – Parental controls to ensure online safety for kids - Norton LifeLock Identity Protection - Employee Discount Program

Job DetailsPosition Type: Full TimeSalary Range: $85,000.00 - $100,000.00 SalaryVendor & Partner Network Manager Field Services | Contractor & Subcontractor Strategy Full-Time | $85,000–$100,000 (based on experience) About Telaid Telaid helps enterprise clients deploy and support technology across complex, multi-site environments nationwide. From structured cabling and security systems to large-scale rollouts and ongoing field service programs, we make technology adoption faster, scalable, and less risky. We are building a people-first, customer-obsessed organization powered by strong (not perfect) leaders who take ownership, act proactively, and do the right thing. If you enjoy building scalable systems, influencing strategy, and driving operational impact — you’ll thrive here. The Opportunity We are hiring a Vendor & Partner Network Manager to own and scale our national subcontractor and 1099 contractor ecosystem supporting field service and project-based deployments. This is a high-impact role responsible for: Expanding and optimizing our contractor network Driving rate strategy and margin awareness Ensuring partner capacity aligns with demand Improving partner quality, readiness, and performance Supporting national growth initiatives You will work directly with Field Operations, Workforce Management, Quality, PMO, and executive leadership to translate go-to-market strategy into a scalable, high-performing labor network. This role is ideal for someone who thrives in distributed workforce environments and enjoys building systems that drive growth, service excellence, and profitability. What You’ll Own 1️. Build & Scale the Partner Network Develop and execute sourcing strategies to grow and strengthen our national subcontractor ecosystem Identify, evaluate, and onboard qualified field service partners across multiple geographies Expand coverage and capabilities to support new markets and service lines Lead partner onboarding, compliance readiness, and activation planning 2️. Optimize Cost, Capacity & Margin Manage rate intelligence, market benchmarking, and standardized rate cards Partner with leadership to align labor supply with forecasted demand Provide data-driven recommendations on partner utilization and expansion Influence margin performance through strategic sourcing decisions 3️. Drive Performance & Operational Excellence Monitor partner performance, certifications, service coverage, and compliance Deliver capacity and sourcing insights to executive and operational stakeholders Improve sourcing workflows, tools, dashboards, and reporting Identify process gaps and implement scalable improvements 4️. Lead & Develop Grow and mentor a small team of sourcing coordinators Conduct quarterly development conversations Support operational oversight including timecards and approvals What Success Looks Like in 12 Months Increased partner coverage in key growth markets Improved labor readiness and reduced fulfillment gaps Standardized and optimized rate structures Clear visibility into partner capacity and performance metrics Strong cross-functional collaboration with Field Operations and PMO QualificationsWhat You Bring 5+ years of experience in vendor management, subcontractor management, strategic sourcing, workforce management, staffing, or field operations Experience managing distributed contractor or subcontractor networks Strong financial acumen (rate analysis, cost control, margin awareness) Data-driven decision-making and reporting expertise Experience supporting multi-site or project-based service environments Proven ability to operate independently and influence across functions Preferred Experience IT field services, low-voltage, structured cabling, security systems, telecom, facilities, or similar distributed service models Experience with workforce management platforms, ServiceNow FSM, or labor marketplaces Exposure to national rollouts or last-mile service operations Work Environment Remote or hybrid (based on location) Limited travel for partner meetings or strategic initiatives Compensation & Benefits Competitive salary: $90,000–$100,000 401(k) with employer match and profit sharing Medical, dental, vision, life & disability insurance Paid Time Off (PTO) Employee Assistance Program (EAP) Voluntary benefits including pet insurance, identity protection, and more Why This Role Matters Telaid’s ability to deliver exceptional field service at scale depends on a strong, reliable partner ecosystem. This role directly impacts growth, customer satisfaction, and profitability. If you enjoy building networks, influencing strategy, and driving measurable operational impact — we’d love to connect.