• Provide product and software training for U.S. and Canadian sales teams, channel partners, and end-users/customers. • Develop and maintain training materials, documentation, and deployment processes. • Coordinate information sharing with iLOQ Technical Managers in other regions. • Provide on-site and remote project management support while keeping stakeholders regularly informed of project status. • Provide technical sales support and collaborate with R&D, Product Management, Supply Chain, Sales, Marketing, and Services. • Support channel partners, drive customer satisfaction, and stay current on industry trends, competitor products, and emerging technologies. • Plan and oversee technical projects from kickoff through deployment, closeout, and customer handoff. • Track schedules, milestones, risks, issues, and escalation items, and provide regular status reporting. • Support installers, integrators, and channel partners during rollout, programming, commissioning, and go-live. • Validate that installations and project deliverables meet iLOQ standards, quality requirements, and best practices. • Serve as the escalation point for complex field and project issues and coordinate resolution with internal teams. • Capture customer, installer, and partner feedback and translate it into structured input for Product Management and R&D. • Support evaluation, coordination, and deployment readiness of key software integrations relevant to North American verticals. • Maintain accurate project, support, and training documentation, including lessons learned and improvement actions. • Conduct site surveys and technical assessments to support project planning, deployment readiness, and solution fit.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Enterprise Seller Onboarding team partners directly with Square's largest and most complex sellers to ensure they fully realize the value of Square's products and services. As an Enterprise Seller Onboarding (ESO) Technical Project Manager, you will lead the technical onboarding and activation of new enterprise and strategic merchants, delivering a seamless, scalable, and high-quality onboarding experience. In this role, you will engage pre-sale to support discovery, solution validation, and the positioning of Square's professional services offerings. You will work cross-functionally with Sales, Account Management, Product, Engineering, and Customer Success to design and implement complex Square deployments. You'll have a strong ability to discuss API/SDK product capabilities and the technical background to evaluate and discuss third party partner integrations. This role is pivotal to Square's upmarket growth strategy and to shaping the enterprise seller experience from initial solution design through activation. A successful ESO Project Manager will: - Deliver a remarkable onboarding and training experience that drives adoption and long-term seller success. - Partner with Account Executives and Account Managers during pre-sale and onboarding to scope projects, validate proposed solutions, and support professional services positioning. - Serve as a bridge between enterprise sellers and Product teams, ensuring seller needs meaningfully inform Square's product roadmap. - Function as the technical liaison between sellers, their technical teams and functions, and internal technical stakeholders like Solutions Engineering, Partner Engineering, Product, Engineering, etc. You Will - Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation. - Advise on and document Square's first-party product capabilities (including the Square developer platform and its public APIs) and limitations to ensure clear, accurate expectations are set with prospective sellers. - Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints. - Build strong cross-functional partnerships with Sales & Account Management, Customer Success, Solutions Engineering, Partner Engineering, Product, Marketing, and Engineering teams. - Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders. - Evaluate third-party partner integrations (POS peripherals, ERP systems, loyalty platforms, eCommerce, etc.) for compatibility and feasibility with Square's platform. - Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes. - Support data entry and data migration activities as part of the onboarding process for select sellers. - Maintain deep expertise in Square's first-party products and developer platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience. - Act as a liaison between enterprise sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input. - Triage and drive resolution of technical issues during onboarding, partnering with internal stakeholders to unblock sellers. - Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders. You Have - 6+ years of experience in a customer-facing role and 4+ years of experience in project management, implementation, or onboarding roles. - Experience working with RESTful APIs, webhooks, OAuth, and/or SDK integrations in a professional capacity. - Ability to understand and reason about system architectures, third-party integrations, and multi-system data flows. - Ability to understand developer documentation, API references, and technical project tracking tools. - Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources. - Strong ability to distill complex enterprise requirements into tailored solutions and communicate technical concepts clearly and concisely. - Working knowledge of project management methodologies, tools, and best practices. - Experience in the POS, payments, or broader technology industry. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $148,700 - $223,100 USD Zone B: $141,300 - $211,900 USD Zone C: $133,800 - $200,800 USD Zone D: $126,400 - $189,600 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Role Description - Defines, plans & designs client area application systems requirements for new or modified applications, in the preparation of application system specifications, and in the development, testing, and implementation of efficient, cost effective application solutions. - Provide system performance optimization, maintenance and production support. - Refine conceptual system requirements into a technical design consisting of job flows and program specifications. - Aid in the systems development process, including planning & monitoring systems development efforts, coordinating activities within other groups, reviewing deliverables and communicating to management. - Understand customers’ business objectives and system requirements and work closely with customers to determine their strategic information requirements and measure performance against expectations. - Assist in customer resolution. - Define implementation activities and assign individual responsibilities; assume leadership role for implementation activities; coordinating implementation with other parts of the enterprise and provide routine status of activities to Project Manager or direct supervisor. - Develop project plans, schedules and resource requirements. - Directs the work of technical, programming support and less experienced staff. - Participates in the technical evaluation of assigned staff and in the identification of development needs. - Works under general supervision. - Normally determines technical objectives of assignments. Exercises latitude in approach to problem and solution. - Erroneous recommendations or failure to obtain outcomes would normally result in project delays and considerable expenditure of resources. Qualifications - MS Project - Project Scope - Stakeholder management - Project plan - ecommerce - PMP - Jira - Large program experience Requirements - This is a Contract position based out of Dublin, OH. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description The Technical Implementation Manager is a hands-on role within the Nutrislice Customer Success organization responsible for the technical configuration, onboarding, and rollout of our full product suite across customer accounts — including our largest, most complex multi-site partnerships. You will partner closely with our Sr. CSM to support enterprise food service management company accounts, owning the tactical and technical side of implementation while the Sr. CSM manages the broader relationship. You’ll also lead implementations for other accounts as needed. This role requires deep proficiency across the entire Nutrislice platform — menus, digital signage, ordering, and hardware — and the ability to configure and deploy them in environments that range from a single site to hundreds of locations. Your work begins after the sales handoff and carries through configuration, training, go-live, and post-launch stabilization. This role reports to the Director of Customer Success. Key Responsibilities - Own the technical configuration and setup of Nutrislice products for new and expanding accounts. - Lead large-scale, multi-site rollouts — helping manage timelines, coordinating with customer stakeholders, and ensuring each location is configured and launched correctly. - Partner with the Sr. CSM on enterprise accounts, taking ownership of the tactical and technical workstreams while the CSM drives the strategic relationship. - Develop and deliver training for customer teams, adapting content to varying levels of technical proficiency — from corporate operators managing hundreds of sites to individual site-level staff. - Troubleshoot configuration and product issues during implementation. - Build repeatable implementation processes, playbooks, and documentation that improve efficiency and consistency across engagements. - Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs. - Advocate for customers internally — surfacing pain points, product gaps, and feedback to Product, Sales, Engineering, and Support with enough detail for teams to act on it. Qualifications - 3+ years of experience in software implementation, technical onboarding, or a similar hands-on technical role at a SaaS company. - Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously. - Strong technical aptitude — comfortable with data mapping, integrations, system configuration, and learning new platforms quickly. - Excellent communication skills with the ability to work with both executive stakeholders and site-level operators. - Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment. - Experience building or improving implementation processes and documentation. - Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus. - Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus. Benefits - Salary range of $60,000-$75,000 - Unlimited PTO - Fully remote work - 401k with match - Medical, dental, and vision insurance coverage Important Details - No visa sponsorship available. - Reference and background checks required before the start date. - Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed. Equal Opportunity Employer Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.