Nutrislice

Role Description The Technical Implementation Manager is a hands-on role within the Nutrislice Customer Success organization responsible for the technical configuration, onboarding, and rollout of our full product suite across customer accounts — including our largest, most complex multi-site partnerships. You will partner closely with our Sr. CSM to support enterprise food service management company accounts, owning the tactical and technical side of implementation while the Sr. CSM manages the broader relationship. You’ll also lead implementations for other accounts as needed. This role requires deep proficiency across the entire Nutrislice platform — menus, digital signage, ordering, and hardware — and the ability to configure and deploy them in environments that range from a single site to hundreds of locations. Your work begins after the sales handoff and carries through configuration, training, go-live, and post-launch stabilization. This role reports to the Director of Customer Success. Key Responsibilities - Own the technical configuration and setup of Nutrislice products for new and expanding accounts. - Lead large-scale, multi-site rollouts — helping manage timelines, coordinating with customer stakeholders, and ensuring each location is configured and launched correctly. - Partner with the Sr. CSM on enterprise accounts, taking ownership of the tactical and technical workstreams while the CSM drives the strategic relationship. - Develop and deliver training for customer teams, adapting content to varying levels of technical proficiency — from corporate operators managing hundreds of sites to individual site-level staff. - Troubleshoot configuration and product issues during implementation. - Build repeatable implementation processes, playbooks, and documentation that improve efficiency and consistency across engagements. - Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs. - Advocate for customers internally — surfacing pain points, product gaps, and feedback to Product, Sales, Engineering, and Support with enough detail for teams to act on it. Qualifications - 3+ years of experience in software implementation, technical onboarding, or a similar hands-on technical role at a SaaS company. - Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously. - Strong technical aptitude — comfortable with data mapping, integrations, system configuration, and learning new platforms quickly. - Excellent communication skills with the ability to work with both executive stakeholders and site-level operators. - Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment. - Experience building or improving implementation processes and documentation. - Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus. - Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus. Benefits - Salary range of $60,000-$75,000 - Unlimited PTO - Fully remote work - 401k with match - Medical, dental, and vision insurance coverage Important Details - No visa sponsorship available. - Reference and background checks required before the start date. - Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed. Equal Opportunity Employer Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.

About the Role Nutrislice is hiring a Hardware Operations Specialist responsible for customer support, operations, and technical problem-solving across our hardware products. This role is ideal for someone who enjoys working directly with customers, solving real-world problems, and owning outcomes from start to finish. You’ll handle everything from placing and tracking hardware orders to troubleshooting issues with clients and improving internal documentation.This is not a purely technical or back-office role. Success in this position requires strong communication skills, sound judgment, and the ability to navigate situations where the answer isn’t always documented. This role reports to the Sr. Manager of Hardware Operations. Responsibilities include: Customer Support & Communication - Communicate directly with clients via email and phone regarding hardware orders, delivery status, and issues - Guide customers through troubleshooting steps, including live phone support when needed - Translate technical concepts into clear, actionable instructions - Take ownership of issues and ensure they are fully resolved, not just escalated Hardware Operations & Logistics - Place accurate hardware orders with vendors based on client requirements - Track shipments, confirm deliveries, and resolve any issues with vendors or logistics - Maintain organized records of hardware purchases, warranties, and inventory Troubleshooting & Technical Support - Diagnose and resolve issues with digital signage displays, media players, digital labels, and ticket printers - Support inbound hardware-related tickets and drive them to resolution - Collaborate with internal teams and vendors on more complex technical issues Project Coordination - Manage standard hardware implementations from order through deployment - Support larger or more complex installations alongside the Sr. Manager - Coordinate timelines, stakeholders, and installation logistics Documentation & Process Improvement - Test hardware setup and configuration instructions to ensure accuracy - Update and improve documentation as hardware, software, and processes evolve - Identify gaps in documentation and proactively create clear, usable guidance Problem Solving & Ownership - Diagnose issues that do not have documented solutions and determine next steps independently - Operate effectively in situations where information may be incomplete or evolving - Balance speed, accuracy, and customer experience when making decisions Qualifications - 2+ years in a customer-facing operations, support, or technical coordination role - Strong communication skills, especially with non-technical customers - Proven problem-solving ability and critical thinking skills - Ability to manage multiple tasks and priorities independently - Technical aptitude and comfort learning new systems quickly - Experience with hardware, digital signage, or similar systems - Familiarity with networking basics (Wi-Fi, IP addresses, connectivity issues) - Experience with CRM tools, spreadsheets, & support platforms Benefits include: - Remote work - We are a remote-first company! - Insurance - Health, Dental, Vision - 401k with match - Unlimited PTO - Salary range of $55k-$65k Important Details: - No visa sponsorship available. - Reference and background checks required before the start date. - Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed. Equal Opportunity Employer Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.