• Develop requirements to automate and scale core processes; translate needs into user stories and process flows; lead discovery to identify gaps and opportunities. • Own end-to-end requirements lifecycle from intake through delivery and post-launch validation. • Gather and report data on key projects using tools such as, Salesforce, IronClad, and Snowflake to support critical, data-driven decisions across cross-functional initiatives. • Oversee program deliverables, define scope, and manage expectations for successful product migrations. • Lead and execute billing systems initiatives to support diverse product and pricing strategies. • Establish and maintain strong partnerships with cross-functional teams—Sales Operations, IT, Engineering, and Product Development—acting as the primary Point of Contact (POC) for the Business Systems team. • Leverage project management tools (e.g., Jira, Notion) to deliver timely updates on internal projects, product launches, and roadmap progress. • Analyze and optimize business processes, driving continuous improvement initiatives to streamline operations and deliver scalable, system-driven solutions. • Support product launch preparations by engaging in system testing and documentation to ensure thorough enablement readiness. • Document workflows and process enhancements related to quoting, billing, and provisioning systems. • Demonstrate adaptability and influence by learning and collaborating effectively within a remote working environment.

• Customize and maintain the activity tracking system based on requirements of the project • Integrate external systems with SharePoint by pulling data from other sources and automating data exchange using Power Automate, Microsoft Graph API, or custom scripts • Automate data synchronization across platforms to ensure accurate and timely updates in SharePoint • Design, build, and maintain SharePoint sites, lists, libraries, and data-collection forms • Develop automated workflows in Power Automate for process efficiency, notifications, and data synchronization • Create user-friendly data entry interfaces using SharePoint Online, Power Apps, and Microsoft 365 tools • Manage permissions, content structure, and data governance in SharePoint • Troubleshoot system issues, resolve SharePoint errors, and optimize performance • Collaborate with program teams, IT, and stakeholders to gather requirements and deliver effective solutions • Develop documentation, SOPs, and user guides for SharePoint systems and automated workflows • Ensure scalability, security, and compliance with organizational data policies • Troubleshoot case management system issues and provide user support • Assist with data extraction and reporting • Contribute to project reporting, evaluation activities, data collection, and continuous quality improvement

Role Description The Sr. Systems Engineer (IBM-English Caribbean) for our CCA (Caribbean Central America) Organization is responsible for complex engineering for computer systems and/or storage environments, along with related network considerations and infrastructure applications, whether on-premise or in the cloud. - Ensures builds are consistent with architectural standards and will meet specified needs. - Independently makes important decisions regarding engineering, configuration, monitoring, capacity planning and problem resolution that could affect million dollar project delivery or the successful execution of business transactions for several hours. - Ensures backout plans are created and executable in the event of an implementation problem. - Directs and trains System Engineers and Associate Engineers to meet workload demands. - Continually updates skillset and stays abreast of technologies, trends and developments. “Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.” Candidates also from Trinidad & Tobago, Jamaica, Bahamas are encouraged to apply. Qualifications - Associate Degree with Systems Engineering or Related field of study required. - 3+ years of relevant work experience. - Able to execute instructions and to request clarification when needed. - Able to perform basic mathematical calculations. - Able to recognize and attend important details with accuracy and efficiency. - Able to communicate clearly and convey necessary information. - Able to create and conduct formal presentations. - Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results. - Possesses strong multi-cultural interpersonal skills. - Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive. - Possesses strong organizational and time management skills, driving tasks to completion. - Able to constructively work under stress and pressure when faced with high workloads and deadlines. - Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities. - Able to work independently with minimum supervision. - Able to maintain confidentiality of sensitive information. - Able to build solid, effective working relationships with others. - Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others. - Able to quickly learn new systems and technology. - Able to use relevant computer system applications at an advanced level. Requirements - Experience with Windows and Linux server and network operating environments. - Experience with datacenter infrastructure technologies such as enterprise servers, storage systems (SAN, NAS, NVMe, FC, iSCSI, SDS, etc.), data protection, and related applications. - Experience with virtualization datacenter technologies such as vSphere, Hyper-V, KVM and container platforms such as Docker, Kubernetes and OpenShift. - Experience with hybrid multi-cloud solutions such as AWS, Azure, GCP, IBM Cloud, etc. - Preferred knowledge in cybersecurity, AI data analytics, and/or IoT. - Preferred IBM Certifications. Working Conditions - Professional environment (Remote). - Consistent non-standard work hours or overtime as business requires. - On-call availability required as necessary. - Some travel is required. - Represents the company to the customer and the customer to the company in all sales-oriented activities. Benefits - Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. - Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. - Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Role Description - Technical Expertise in Unified Communications: - Proven background in unified communications systems. - Essential experience with Voice-Over-IP (VoIP) and Unified Communications. - Strong understanding of VoIP fundamentals and voice/data architectures. - Networking & System Administration: - Strong general knowledge of IP networking protocols and security. - Experience with Broadcom VMWare and KVM Administration. - Proficiency in Windows OS 2016, 2019, and 2022 Server. - General knowledge of Microsoft AD, SQL DB, Windows OS, and RHEL. - Ability to install, operate, and maintain data networked software applications, components, and operating systems. - General knowledge of encryption and protocols. - Information Assurance & Procedures: - Strong general knowledge of Information Assurance and implementation. - Skill in developing and documenting backup procedures and network requirements. - Communication & Professionalism: - Excellent verbal and written communication skills. - Ability to present complex technical topics to non-technical audiences. - Must demonstrate attention to detail and maintain a flawless execution mindset. - Work Style: - Self-motivated, goal-oriented, and capable of multi-tasking. - Ability to maintain focus in a high-pressure environment. - Ability to work effectively both individually and in team environments, meeting onsite customer requirements. - Ability to work effectively with diverse personalities, environments, and cultures. - 50%+ travel internationally and domestically based on projects. - Security: - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s). - Active Clearances are a plus but are not required. Qualifications - 4+ years experience in one of the following: - IP Networking - CAD - System Management - Network Engineering - Networking Equipment - Solution Architecture - ASTRO 25 - WAVE VOIP - LMR - RF Systems - Radio Frequency - Radio Communications - Wired/Wireless Communication Systems - VMware Broadcom - KVM - SQL Database - Windows - IT - Motorola - Military experience - Public Safety experience - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s). Requirements - Over 50% travel required. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!