• Responsible for case management services within the scope of licensure; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum • Performs telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical and behavioral health, social services and long-term services • Identifies members for high-risk complications and coordinates care in conjunction with the member and health care team • Manages chronic illnesses, co-morbidities, and/or disabilities ensuring cost effective and efficient utilization of health benefits; conducts gap in care management for quality programs • Assists with the implementation of member care plans by facilitating authorizations/referrals within benefits structure or extra-contractual arrangements, as permissible • Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on care management treatment plans • Presents cases at case conferences for multidisciplinary focus. Ensures compliance with regulatory, accrediting and company policies and procedures • May assist in problem solving with provider, claims or service issues.

Title: Sales Development Manager Location: Bangalore, IN, 560103 Department: Sales Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you’ll do The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience. As a Digital Sales Development Manager, you will work with and develop a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP & LoB footprint in NNN & IB across all industries, working with SAP & Partners resources, as well as Customers. The Sales Development Manager manages a team of Sales Development resources (commonly referred to Sales Development Executive 'SDE') whose mission is to extend SAP's market coverage by generating new pipeline for SAP solutions. The Sales Development Manager management goals are: - To produce high quality pipeline with a high conversion rate to bookings for the target business segment. - To develop SDE talent into the future Account Executives - To operate with excellence, taking data-driven business decisions to optimize Demand Generation tactics, and running an operating model with rock solid business process execution. As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately. Support and manage any low performers of your team to bring them back in to a successful track against their KPIs. The Digital Sales Development Manager (commonly referred to as Digital Sales Development Executive "SDE") will be responsible to coordinate, orchestrate & execute the DG plan of the targeted accounts. As a people manager you are responsible of supporting the success not only of your direct reports, but of all employees within the larger team you are a part by helping identify development opportunities and supporting team members achieve their goals. Your responsibilities include: Overall Management - Sales Strategy: - Communicates SAP's overall Sales & Marketing Strategy to all stakeholders internally and externally - Identifies key areas (regional, industry segment, solution segment, etc.) of the Inside Sales route-to-market which enables SAP's growth within assigned segment, territory and/or LoB - Prioritizes these areas according to market potential and develops feasible implementation plans in accordance with regional and local business requirements and ensures an ongoing review process in order to be able to timely react on competitive challenges and market dynamics - Ensures implementation of processes for Lead Generation, Demand Generation and Deal Execution in conjunction with Field Sales, Marketing, Digital Hub Leaders, Sales Innovation and Optimization team, Sales Operations, Channel, Solutions and other key stakeholders as required - Sales Management: - Responsible for coverage and execution of entire territory incl. quota, top deal status review, forecast on revenue and net new names by customer segment, routes to market (direct vs. indirect), education and consulting where assigned and other dimensions as assigned - Promotes an effective approach to improve the Inside Sales route-to-market in assigned territory taking the regional / local market dynamics into account - Oversees and is accountable for the recruitment, development and management of the Sales Development Executives (SDE) and assigning appropriate territory & focus areas where needed. Oversees the fulfilment of key sales KPIs (quota, budget, channel mix, mix of target and territory account business) on a regional / MU level - Accountable for managing the SDEs pipeline to ensure attainment of Inside Sales business unit targets and performance goals - Manages and drives sales execution according to business targets in order to significantly contribute to SAP ambitious growth and acquisition of new customers in the area assigned Review of top deal status, account- and opportunities plans for key deals requiring senior management support - Promotes appropriate involvement of partners in sales cycles for target and territory accounts in order to drive aspired indirect revenue target and achieve target profitability within assigned territory(ies) - Coordinates the SDEs sales activities with broader sales, marketing and solution initiatives to ensure this is part of an integrated sales approach - Monitors execution of activities, identifies risks and defines / implements activities to prevent critical situations - Pipeline and Demand Management: - Ensures healthy pipeline is in place for assigned area of responsibility: designs Demand Generation activities jointly the regional SAP leadership, as well as their peer Demand Management leaders (Marketing, Go-To-Market, Partner and Eco-system) - Regularly reviews the pipeline, consolidates and communicates pipeline progression and revenue forecast to Channel Head and/or MU leader and other key stakeholders as required. - Territory / Account Planning: - Ensures sales territories are defined and accounts are allocated, reviews performance on a regular base and requests adjustments necessary. - Allocates appropriate resources and targets in the light of territory potential, coverage needs and channel capacity & capability; reviews resource allocation on a regular basis and adjusts accordingly. - Conducts regular business review meetings or forecast calls. Campaign Execution & Lead Management: - Relationship Management - Plans, builds and maintains strong business relationships with key strategic customers, partners and executives on a regional and local level to help drive target business segment Sales strategic priorities - Ensures successful roll out of programs and offerings in key markets in close cooperation with SAP's internal units, via partners and/or leveraging marketing events - Monitors success of target business segment Sales programs and offerings, evaluates results based on common targets and initiates enhancement of activities in order to drive SAP's growth targets - Deal Support / Escalation Management - Supports target business segment Sales team in top deals / complex sales opportunities whenever high degrees of seniority, industry knowledge and knowledge of the overall strategy are required - Handles issues within the organization that require management attention - Ensures timely roll-in of customers' requirements regarding necessary advancements of Solutions, Processes, Systems and Tools - Leadership / People Development - Drives the execution of ongoing training and coaching programs to ensure high level of expertise and effectiveness, high employee satisfaction and increased sales readiness for all individuals in assigned territory - Drives business and operational change within the team to drive highest levels of employee satisfaction - Initiates recruiting and drives evaluation process of new team members in the light of coverage needs - Manages and motivates the team to meet goals and to introduce innovative strategies for successful coverage - Manages productivity of all team members What you bring - Minimum 15 years of experience in Demand Generation or Inside Sales environment - Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work - High volume activity working environments, involving phone and a CRM/ Contact Management System - Education/training on people management, human resources, coaching, or related field - Passion for leading people and at least 1 year of previous experience leading people as Team Leader or Manager in hybrid/remote working environments - Fluency in English required - Master or equivalent business experience Meet your team SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world. SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 450721 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Role Description We’re looking for a sharp, persuasive, and highly organized Onboarding Specialist who can convert new leads into committed clients while managing the full onboarding process with confidence and professionalism. This role requires someone who understands sales psychology, thrives under pressure, and knows how to negotiate with assertive and detail-driven professionals — including lawyers. You must be able to guide clients through onboarding, handle objections without hesitation, close deals quickly, and set the foundation for long-term success. Key Responsibilities - Client Conversion & Sales - Take warm and hot leads and convert them into signed clients through confident, strategic communication. - Handle objections and concerns with strong, structured rebuttals. - Negotiate terms with clients — including attorneys — while maintaining professionalism and control. - Present service value clearly, overcome resistance, and secure commitment. - Onboarding Process Management - Lead clients through the entire onboarding process from first contact to activation. - Ensure all documents, agreements, and required information are collected quickly and accurately. - Clearly explain service terms, expectations, timelines, and deliverables. - Coordinate with internal teams to deliver a smooth, fast transition from onboarding to operations. - Relationship & Communication - Build trust and authority from the first interaction; maintain a confident, advisory tone. - Manage tough personalities — including demanding, skeptical, or high-expectation clients — without losing control. - Act as the client’s primary onboarding contact and set clear communication boundaries. - Ensure clients feel supported, informed, and confident throughout the process. - Operational Excellence - Maintain detailed records of all onboarding actions, notes, and commitments. - Identify breakdowns in the onboarding pipeline and recommend improvements. - Track performance metrics including conversion rate, onboarding speed, and retention impact. - Provide feedback to leadership on client behavior, recurring objections, and market trends. Qualifications - Proven success in sales, client onboarding, account management, or business development. - Strong negotiation skills — able to handle high-authority individuals (lawyers, executives, etc.). - Excellent verbal and written communication; confident, concise, and persuasive. - Ability to manage multiple clients simultaneously in a fast-moving environment. - Strong emotional intelligence: can read client behavior and adjust strategy instantly. - Experience with CRM systems and organized documentation practices. - Comfortable in high-pressure, target-driven roles. Personality & Behavioral Traits - Assertive but respectful — you control the conversation without being aggressive. - High confidence and presence, especially in tough negotiations. - Fast learner with strong business judgment. - Solution-focused mindset; you don’t get rattled easily. - Persistent and disciplined — you follow up until the job is done. - Strong closer mentality with a service-oriented approach. Performance Metrics - Conversion rate (leads → signed clients) - Speed of onboarding completion - Quality and accuracy of onboarding documentation - Client satisfaction during onboarding - Ability to reduce churn through strong relationship building Why This Role Matters This position sets the tone for every client relationship. You are the first high-impact human interaction clients have, and your ability to negotiate, convert, and onboard effectively determines the success of the entire engagement. If you’re driven, persuasive, and comfortable negotiating with demanding professionals, this role is built for you. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. Take the next step in your career with Voxidea. Apply today and join our innovative team!

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. This role provides senior leadership over pharmacy PBM quality and testing for large scale Medicaid implementations. The position owns end to end testing strategy and execution, ensuring reliable, compliant, and high quality pharmacy solutions. - Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. - Identifies and manages the implementation of process improvements. - Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. - Identifies issues and recommends alternative approaches. - Works with functional areas or departments to interpret and plan projects or workload forecasts. - Provides advice and counsel regarding various results. - Prepares, recommends and oversees development of operating and personnel budgets. - Monitors spending for adherence to budget plans, develops and recommends variances. - Performs and/or oversees budget analysis. - Manages and approves expenditures for accounts in line with established policies and procedures. - Manages complex relationships between delivery and consumer groups to ensure good client relations. - Resolves issues and determines and implements appropriate course of action. - Identifies and manages service improvements to increase customer satisfaction. - Manages and ensures delivery of projects meet client and company expectations and needs. - Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. - Participates in developing new business proposals and introduces new technology to enhance business solutions. - Selects and hires employees. - Trains and evaluates employees to enhance their performance, development, and work product. - Addresses performance issues and makes recommendations for personnel actions. - Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Qualifications - 13 or more years of leading end to end pharmacy testing strategy and execution across SIT, UAT, Parallel, regression and automation for large scale Medicaid PBM implementations. - Own quality outcomes for pharmacy solutions, including claims (NCPDP D.0/F6), PDLs, DUR, rebates, encounters, and financial cycles. - Provide senior level oversight of multi vendor, onshore/offshore testing teams, driving clear accountability, defect ownership, and delivery excellence. - Partner closely with Product, Business, State to validate requirements, ensure regulatory compliance, and support production ready outcomes. - Establish and report testing KPIs, quality metrics, and executive dashboards; proactively identify risks, dependencies, and mitigation plans. Requirements - Remote position from US locations. - Opportunities to travel through your work (0-20%). - Willingness to work a flexible schedule to accommodate business needs and travel as required. - Video cameras must be used during all interviews, as well as during the initial week of orientation. - The deadline to submit applications for this posting is July 31, 2026. - The pay range for this position is $101,300.00 - $144,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.