• Lead end-to-end program management for complex, cross-functional initiatives that impact Styling and the client experience • Translate strategic priorities into clear project plans, identifying milestones, dependencies, and success metrics • Drive cross-functional execution across teams, ensuring alignment, maintaining momentum, and holding work accountable to timelines and outcomes • Proactively identify risks, dependencies, and blockers, and drive timely resolution to keep initiatives on track • Use data and analysis to inform decisions, prioritize work, and ensure initiatives are grounded in clear business impact • Enable multiple initiatives to move forward in parallel by improving coordination, clarity, and decision-making • Develop clear, executive-ready communication on progress, risks, and key decisions • Own the day-to-day mechanics of program delivery, including tracking progress, driving accountability, and ensuring teams can execute effectively in a complex, interdependent environment • Support change management and adoption in partnership with enablement and communications teams • Champion AI integration to evolve program workflows and enhance data-driven decision-making

• Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. • Manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs. • Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service. • Provide on-going analysis and evaluation of the effectiveness of appointed projects. • Provide overall management and leadership of appointed projects. • Serve as a client contact with external entities related to the project. • Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process. • Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities. • Ensure that the managers have the tools to ensure customer satisfaction. • Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise. • Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials. • Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions. • Ensure the projects are scalable for the current and future term. • Assist business development with request for proposal information, call center expertise, and budget preparation. • Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.

• Own and manage large-scale, customer-facing programs involving multiple project teams, product teams, phases, partners, customer representatives, and third parties—serving as the primary customer relationship owner throughout. • Lead all external customer communication and engagement, setting clear expectations around project timelines, milestones, and deliverables. • Build and maintain trusted relationships with customer stakeholders at all levels, proactively communicating project status, risks, and decisions with transparency and confidence. • Serve as the customer’s internal advocate, deeply understanding their goals and ensuring all configuration, product setup, and internal effort is prioritized and executed on their behalf. • Handle direct client communications and escalations in a productive, solution-oriented manner that preserves trust and momentum. • Work with internal teams to develop and maintain comprehensive, coordinated project plans using project management software, executing all stages of implementation with the customer experience at the center. • Partner with product teams, system integrators, partners, and customers to resolve conflicts or concerns during project execution, ensuring customers remain informed and confident throughout. • Maintain oversight and full accountability for the quality and timeliness of all customer-facing and internal project deliverables. • Own and drive projects end-to-end—including customer stakeholder engagement, scope definition, and project scheduling—ensuring the customer voice is represented at every stage. • Use AI tools to maintain program clarity, surface risks proactively, and keep stakeholders aligned across complex, multi-team engagements. • Be an active leader in the organization, proactively identifying process gaps and implementing scalable solutions that improve the customer experience. • Foster a collaborative, cross-functional culture and successfully influence internal teams to prioritize customer outcomes. • Quickly learn and maintain deep knowledge of Billtrust’s organizational structure, product offerings, and configuration options in order to credibly represent capabilities to customers.

• Sigma Defense is seeking a Program Manager to lead the coordination, consolidation, quality control, and submission of customer and contract deliverables supporting DOW customers. • This position ensures deliverables are accurate, audit-ready, properly formatted, and compliant with contractual requirements, customer standards, and program governance processes. • The role manages structured document review and submission workflows, maintains version control and traceability, and supports timely delivery of reports, plans, meeting materials, action items, procurement-related packages, and transition documentation. • The Program Manager works closely with program, finance, contracts, operations, and technical teams to ensure deliverables are complete, consistent, and ready for customer review.