• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times) • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities • Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage • Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals. • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

• Lead and manage technical service delivery on large & complex accounts. • Direct the design, implementation, and lifecycle management of solutions. • Provide strategic business and technology support to your customer. • Document and understand customer’s current, desired state, business goals and challenges. • Serve as the single point of ownership for technology solutions and coordinate resources globally. • Implement and manage effective governance practices and procedures. • Develop highly productive customer relationships and become a Trusted Advisor. • Direct lifecycle management (LCM) activities to maintain up to date technical documentation. • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing. • Manage service / relationship risk areas and takes steps to mitigate. • Contribute to securing renewals for expiring contracts. • Participate in engineering efforts required to develop new capabilities. • Identify sales opportunities and collaborate with Account Executives. • Meet/Exceed SLA targets. • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).

Title: Wealth Solutions Advisor Location: United States Type: Regular Job ID R.0058535 Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. This role is eligible for a $5,000 licensing sign on bonus! Sign-on bonus eligibility applies to candidates who apply from March 25 to May 31. This position is fully remote and offers competitive incentive compensation on top of the base pay. The Wealth Solutions Advisor at Empower works with individual consumers in our Investor Services segment to ignite a plan to document and meet financial goals and consolidate assets with Empower. The Senior Financial Advisor utilizes proper licensing, certifications, and industry leading financial tools to develop a deep understanding of customers and provide solutions to improve their financial outlook. In this role, you will not manage a book of business, but will focus on providing solutions to our customers. A successful Advisor quickly and effectively delivers excellent conversations with customers regarding benefits of consolidating accounts to meet financial goals simply and effectively. Success in the role is measured by successful consolidation of outside accounts. What You Will Do: - Cultivate relationships by prudently addressing customer needs, while maximizing the use of Empower products and service benefits available. - Drive scheduled appointments that require one to uncover outside asset opportunities, close on the outside opportunities identified, and seamlessly quarterback the onboarding of outside assets. - Demonstrate holistic knowledge of goal-based planning by presenting solutions for all types of savings goals, including education planning, retirement planning, and other intermediate to long term savings goal planning. - Implement Empower’s conversation model and interactive planning tools to identify participant needs and deliver on appropriate next steps. - Diligently manage time and pipeline to prioritize day based on customer’s needs and likelihood of expanding relationship with Empower. - Govern the process (using SalesForce CRM) to document conversations, follow up appropriately with clients in the processes of bringing over accounts, and effectively follow up on opportunities not yet closed. - Partner with relationship management and advisory teams to prioritize appointments that will consolidate outside assets and seamlessly hand back off to the relationship management team once assets are closed. - Deliver on bi-monthly sales and conversation targets to earn incentive compensation. - Other duties as assigned which may involve some or all of the following: staff meetings, product seminars/training, meeting all federal and state requirements as they pertain to securities and insurance regulations etc., in support of strategic department and firm initiatives. What You Will Bring: - FINRA Series 7, 63, and 65 (or 66) registrations required. - 3+ years of financial industry experience with demonstrated sales success required. - Exceptional listening, verbal, and presentation skills. - In-depth understanding of retail investment vehicles and qualified retirement plans. - FINRA fingerprinting required. What Will Set You Apart: - A passion for helping mass-affluent customers structure and reach intermediate to long term savings goals. - Motivated, self-starter with the drive to thrive in a high velocity, senior sales environment. - Desire to quickly learn and implement new financial tools, computer systems, and conversation expectations. - Team-first and customer-first mentality to preserve and enhance Empower’s phenomenal culture and customer-centric values. - Exceptional organizational and interpersonal skills with a working knowledge of retirement plans. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT. What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $70,000.00 - $92,500.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-01-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Senior Apriso Solution Architect Location: United States Job Description: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Location: Remote Duration: Full Time Job Description: We are seeking a highly experienced Apriso MES / Delmia Specialist to lead the design, development, and implementation of MES solutions across complex manufacturing environments. The ideal candidate will bring deep hands‑on expertise in Dassault Systems Delmia/Apriso platforms, full‑stack .NET engineering, enterprise integrations, ETL pipelines, and multi‑site MES/ERP orchestration. This role requires 7-10 years of prior experience architecting scalable solutions, troubleshooting mission‑critical systems, and guiding cross‑functional teams. Your Role: MES / Apriso / Architecture, Development, & Integration: - Architect, configure, and customize Apriso MES solutions for multi‑site, global manufacturing organizations. - Develop MES integrations with ERP systems including SAP MII and other middleware platforms - Build, enhance, and troubleshoot MES modules including Quality, Material Management, Machine Integration, and Production flows. - Develop robust .NET applications, APIs, and services used for MES‑ERP interoperability, provider portals, and enterprise web applications. - Modernize and upgrade legacy .NET applications, including security enhancements, encryption, and performance improvements. - Create REST/SOAP APIs, perform complex SQL development (PL/SQL, T‑SQL), and support ETL pipelines across diverse platforms. Cloud Platforms & DevOps - Leverage cloud architecture expertise across cloud platforms for MES hosting, migration, and automation solutions. - Deploy and manage distributed development environments, CI/CD pipelines, and cloud‑based MES integrations Project Leadership & Stakeholder Collaboration - Lead development teams, providing architectural guidance, code reviews, and delivery oversight. - Lead complete MES/ERP implementations for Fortune 500 and government clients. Your Skills and Experience: Technical Skills - MES Platforms: including Delmia Apriso 9.x - Programming: including C#, .NET - Databases: including SQL Server - Cloud: including AWS or Azure - Proficiency in MQ services, event buses, message queues, and real-time plant‑floor integrations - Deep understanding of discrete, batch, and continuous manufacturing processes across different industries Certifications - MES Dassault Systems Delmia/Apriso Certified Architect Professional Attributes - Demonstrated ability to manage complex technical projects with competing priorities - High‑level communication skills and cross‑functional leadership experience - Expertise in both hands‑on development and architectural oversight - Aerospace or heavy manufacturing industry experience in regulated environments - Large enterprise MES deployments with multi‑site/multi‑country footprints The base compensation range for this role in the posted location is $98,000 - $196,000/year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.