Empower Retirement

Title: Senior Data Scientist, Responsible AI Location: Remote United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** The Senior Data Scientist of Responsible AI serves as a senior individual contributor within Empower’s Responsible AI (RAI) team. This role embeds directly with multiple AI delivery teams as a matrixed partner, ensuring AI and GenAI systems are measurable, transparent, safe, and aligned with Responsible AI principles. The position focuses on evaluation methodology, model behavior analysis, and operationalizing Responsible AI practices in collaboration with engineering, QA, security, and governance partners. What you will do: - Lead evaluation and validation of AI and GenAI systems, including assessment of hallucination, fairness, robustness, explainability, and other model behavior risks. - Design and implement repeatable evaluation workflows, benchmark datasets, and structured model behavior tests. - Serve as the Responsible AI data science partner for assigned AI delivery teams, guiding the integration of RAI metrics, guardrails, and evaluation practices. - Translate research findings and experimental methods into scalable, platform-ready evaluation capabilities. - Collaborate with AI/ML engineers and QA analysts to align evaluation logic with testing pipelines and deployment workflows. - Support the creation of model cards, evaluation documentation, and transparency artifacts required for governance and review. - Provide Responsible AI consultation to product, engineering, risk, legal, and governance stakeholders. - Mentor junior and mid-level data scientists on evaluation design, experimental rigor, and Responsible AI practices. What you will bring: - Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field, or equivalent experience. - 6+ years of professional data science experience. - Demonstrated experience developing or evaluating AI/ML systems in production or pre-production environments. - Strong grounding in experimental design, statistical analysis, and model evaluation methodology. - Experience collaborating with engineering and product teams in an agile, iterative delivery environment. - Proficiency in Python and SQL for data analysis and evaluation workflows. Experience working with modern cloud platforms such as AWS. - Strong communication skills and ability to operate effectively in a matrixed team model. Technology Environment - Cloud platforms such as AWS, including managed data and ML services. - Data storage and retrieval technologies such as relational and NoSQL databases. - Data analysis and visualization tools such as Python libraries, QuickSight, Tableau, or Power BI. - Collaboration and delivery tools supporting agile development and cross-functional workflows. Security and Risk Awareness - Contribute to Responsible AI and security-by-design practices by ensuring evaluation methods consider safety, misuse, and model risk. - Partner with engineering, security, and governance teams to identify, document, and mitigate AI-related risks surfaced through evaluation activities. - Support evolving security and risk requirements as they relate to AI system behavior, testing, and governance reviews. What Will Set You Apart - Experience evaluating Generative AI or LLM-based systems. - Hands-on work with explainability, fairness analysis, hallucination detection, or robustness testing techniques. - Familiarity with Responsible AI principles, governance frameworks, or model documentation practices. - Experience translating research or experimental methods into repeatable, production-aligned workflows. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #PJT What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $105,700.00 - $149,275.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Title: Premier Service Associate Location: Missouri United States Job ID R.0059189 Worker type Regular Workplace flexibility Remote - Nationwide Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Service Associate, you will support existing Empower clients with all aspects of their investment needs. You’ll respond to operational inquiries regarding trading, asset movement, account opening and asset consolidation, and handle client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities. Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. This role has an expected start date of September 8th, 2026. What you will do - Service new and existing client needs via inbound calls. - Engage customers in an Investment Recommendation Conversation. - Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up. - Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications. - Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities. What you will bring - Bachelor’s Degree required. - 2+ years of financial customer service experience. - Strong customer service background with a firm understanding of the diverse operational and investment needs of our customers. - Knowledge of current financial markets and retirement account operations is necessary. - FINRA Series 6 and Series 63 required within corporate established timelines. Fully licensed candidates are preferred - FINRA fingerprinting. What will set you apart - Strong written, verbal and presentation skills. - Strong technological skills and an ability to multi-task across systems. - Past brokerage and mutual fund trading experience. - Retail, IRA and/or 401K customer service experience. #LI-Remote #PJPW2 ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $45,700.00 - $62,875.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Premier Service Associate Location: Florida United States Job ID R.0059189 Worker type Regular Workplace flexibility Remote - Nationwide Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Service Associate, you will support existing Empower clients with all aspects of their investment needs. You’ll respond to operational inquiries regarding trading, asset movement, account opening and asset consolidation, and handle client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities. Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. This role has an expected start date of September 8th, 2026. What you will do - Service new and existing client needs via inbound calls. - Engage customers in an Investment Recommendation Conversation. - Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up. - Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications. - Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities. What you will bring - Bachelor’s Degree required. - 2+ years of financial customer service experience. - Strong customer service background with a firm understanding of the diverse operational and investment needs of our customers. - Knowledge of current financial markets and retirement account operations is necessary. - FINRA Series 6 and Series 63 required within corporate established timelines. Fully licensed candidates are preferred - FINRA fingerprinting. What will set you apart - Strong written, verbal and presentation skills. - Strong technological skills and an ability to multi-task across systems. - Past brokerage and mutual fund trading experience. - Retail, IRA and/or 401K customer service experience. #LI-Remote #PJPW2 ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $45,700.00 - $62,875.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Premier Brokerage Associate Location: Connecticut United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Brokerage Associate, you will take inbound calls, from new and existing Empower clients, on all retail products and account types. You will have the expertise to provide exceptional service and support to clients, and be a subject matter expert with Empower’s systems and platforms. The expected start date for this role is August 3rd, 2026 Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. What you will do - Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy-to-understand manner - Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting - Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products - Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up - Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications - Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities What you will bring - Active FINRA Series 7 and Series 63 required, fully licensed candidates preferred - FINRA fingerprinting required - 2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment - Knowledge of equities trading ,fixed income, and options What will set you apart - Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred - Strong customer service background, preferably in a high-volume inbound call center environment - Firm understanding of the diverse operational and investment needs of our customers - Knowledge of current financial markets and retirement account operations - Strong written, verbal and presentation skills - Strong technological skills and an ability to multi-task across systems - Prior remote work experience preferred What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $50,300.00 - $69,125.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-20-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Financial Customer Service Professional Location: Remote - Must reside within territory R.0058307 Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Phoenix area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart - Fluency in both English and Spanish - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures #PJPS ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $37,800.00 - $51,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Title: Bilingual Financial Customer Service Representative (Las Vegas) Location: LAS VEGAS Nevada United States Remote - Must reside within territory Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *While this is a remote position, candidates must be withing commuting distance and able to meet in the Las Vegas area 4-6 times per year.* Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience - Fluency in both English and Spanish - Capability to work overtime as required based on business need What will set you apart: - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures Required Minimum Internet Specifications: To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided. - Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality - Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality. #PJPS Overtime may be required based on business need. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $39,700.00 - $54,550.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Title: Financial Customer Service Professional - Las Vegas Remote Location: LAS VEGAS Nevada United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart - Fluency in both English and Spanish - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures #PJPS ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $39,700.00 - $54,550.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-13-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Must reside within territory

Title: Senior Private Wealth Advisor, Practice Lead (Personal Strategy) - Dallas/Houston Texas region Location: DALLAS Texas United States Type: Regular Workplace flexibility Remote - Must reside within territory The Ideal candidate lives in the metro Dallas or Houston areas and is excited to meet with clients in person, if needed. This role is eligible for a $5,000 licensing sign on bonus! The Senior Private Wealth Advisor, Practice Lead (Personal Strategy) plays a vital role in helping clients achieve long-term financial success by serving as a trusted advisor and primary point of contact for high-net-worth client households. This role is focused on retaining and growing net assets over time by delivering proactive, tailored financial advice through a highly personal and strategic approach. At Empower, our mission is to empower financial freedom for all, and our vision is to transform financial lives through advice, people, and technology. As a Sr. Private Wealth Advisor – Practice Lead, you bring that mission and vision to life—ensuring that every client interaction is Easy, Personal, and Enlightening. This role requires a natural leader, someone who can confidently serve as the lead advisor within a dedicated client practice team, which includes a Wealth Advisor and a Client Experience Specialist. While not a people management position, this role will set the tone for how the team shows up for clients: leading with empathy, clarity, and insight to deliver a first-class experience. This is an opportunity to help build a first-class client experience and make a meaningful impact on the financial lives of the clients we serve. What You Will Do - Serve as the lead advisor within a dedicated client team, working in close collaboration with a Wealth Advisor and Client Experience Specialist to build lasting relationships with a dedicated book of high net worth Empower clients - Provide a first-in-class client experience servicing needs related to client onboarding, financial planning, and investor education. Collaborate with your advisory team resources to grow and maintain strong long-term relationships with highly valued clients - Comprehensive relationship management to be conducted via phone, email, and virtual meetings. Engagement is both proactive and reactive. - Retain assets under management and garner additional assets through diligent communication, proactive education, and unfailing responsiveness. - Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients. - An ability to clearly explain the ‘Personal Strategy’ investment strategy; recommend, implement, and review investment strategies that align with clients’ risk tolerance and financial objectives, and engage with clients on portfolio, market, and economic discussions. - Provide clients with holistic financial planning on a large variety of subjects, including areas such as retirement planning, income optimization, tax-advantaged savings strategies, and education planning. This role will collaborate with Financial Planning Specialists on complex issues or comprehensive financial plans. - Effectively coordinate with advisory team and various EPW stakeholders for client-related requests. - Willingness and ability to effectively delegate, coach, train, and develop colleagues and resources. - Travel required to meet with clients face-to-face and build strong relationships. What You Will Bring - Bachelor’s degree in business or related discipline or equivalent experience - 10+ years related work experience in financial services and client experience - Previous experience with direct client contact while exhibiting a knowledgeable, professional demeanor is required. - FINRA Series 65 required - FINRA fingerprinting required - CFP strongly preferred - Advanced knowledge of wealth management strategies, financial planning, tax and income optimization, and estate planning - Excellent verbal and written communication skills; strong interpersonal skills; detail oriented; able to manage many time-sensitive tasks simultaneously; pro-active self-starter, strong situational awareness and contextual thinking, and strong organizational and presentation skills - Exceptional at delivering effective client consultations – always composed, professional, and skilled at establishing trust and building long-term client relationships - Proven ability to navigate multiple client needs, deliver on multi-product goals, and analyze and present investment portfolios to clients - Proficient in or ability to quickly learn: Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and other proprietary and recordkeeping systems - Demonstrated success with high-net-worth clients, complicated planning, NPS, and client retention What Will Set You Apart - Prior experience as a high performing Advisor & Planner in the Personal Strategy solution What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $119,700.00 - $173,625.00

Title: Financial Planner Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Financial Planner within Empower's dedicated services model, you will provide comprehensive financial wellness and retirement planning for our Large to Mega client base. You will play a critical role in guiding participants throughout all phases of their financial life, delivering tailored advice and solutions that meet their long-term goals. This role emphasizes client engagement, relationship building, and delivering expert consultations aligned with Empower’s mission of financial empowerment. What you will do - Deliver certified, comprehensive financial plans as part of a dedicated team model for large and mega Empower customers - Engage participants in needs-based conversations to understand financial goals and recommend appropriate solutions, including Empower products and services - Provide education and guidance on all aspects of retirement readiness: managed accounts (My Total Retirement), rollovers, investment allocations, savings strategies, HSAs, distribution options, and broader financial wellness topics - Act as an Investment Adviser Representative for Advised Assets Group, reviewing client portfolios and recommending strategies using Empower’s managed account services - Develop and maintain positive working relationships with participants, leveraging the CONSULT model to personalize each client experience - Conduct proactive outreach to current and former providers on behalf of participants to implement financial decisions - Maintain accurate and timely documentation of interactions using Salesforce and other internal systems - Actively participate in training sessions and staff meetings, sharing knowledge and best practices across the team - Educate clients about and enroll them into Managed Account solutions when appropriate. - Support long-term client relationships by delivering a high-touch, distinctive service experience both pre- and post-retirement What you will bring - Bachelor’s degree or equivalent combination of education and professional work experience (MBA preferred) - Certified Financial Planner (CFP) certification required - FINRA Series 7, 63, and 65 registrations required - Life insurance license required (must be obtained within corporate-established timelines) - FINRA fingerprinting required - Minimum 3 years of experience in financial services or the 401(k) industry - At least 2 years of direct experience in financial planning - Demonstrated ability to assess a client’s complete financial picture across investments, insurance, tax planning, education savings, and estate considerations What will set you apart - Strong client consultation skills with a professional, composed approach during interactions - Exceptional communication, organizational, and presentation abilities - Proactive, detail-oriented self-starter who thrives in a fast-paced, multi-tasking environment - Proven ability to deliver multi-product sales goals while navigating complex client needs - Comfort with digital tools and platforms; skilled at working in a paperless, cloud-based, and remote-service environment - Ability to quickly establish trust and build long-term relationships that drive client success - Experience using CRM tools like Salesforce and financial planning software - Strong commitment to financial education and empowering clients to make confident decisions #PJPW2 #LI-Remote ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $87,400.00 - $123,400.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-02-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Brokerage Trading Associate Location: CHICAGO Illinois United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Brokerage Trading Associate, you will support new and existing Empower retirement and investing customers with their trade execution needs. You’ll have expertise and experience in trading Equity, ETF, Options and Fixed Income securities and serve as a subject matter expert in Empower’s systems and platforms. What you will do - Primary point of contact for client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting - Effectively explain investment concepts in an easy-to-understand manner to client - Provide exceptional service and support to Empower’s retail customers - Service new and existing client needs via inbound calls including account opening, asset movement, and maintenance needs - Educate customers on financial solutions and tools offered by Empower - Create a positive service experience by confidently navigating problems and finding solutions independently - Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls What you will bring - Bachelor’s degree, business or finance preferred - 2+ years of financial customer service experience  - 1+ years of direct trading experience - FINRA Series 7 and Series 63 required with FINRA fingerprinting upon hire - Understanding of current financial markets and retirement account operations What will set you apart - Ability to work in a fast paced, client-driven call center with a cheerful outlook - Strong active listening and verbal communication skills to support our diverse customer base - Ability to navigate and operate multiple technology platforms simultaneously - Experience handling fixed incomes, corporate actions, and options - Previous call center experience, preferred #LI-Remote #PJPW2 ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-02-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide