Rethink Connected
Enterprise Solutions Manager
Location
United States
Posted
22 days ago
Salary
0
Seniority
Lead
Job Description
Enterprise Solutions Manager
11:11 SYSTEMS
• Lead and manage technical service delivery on large & complex accounts. • Direct the design, implementation, and lifecycle management of solutions. • Provide strategic business and technology support to your customer. • Document and understand customer’s current, desired state, business goals and challenges. • Serve as the single point of ownership for technology solutions and coordinate resources globally. • Implement and manage effective governance practices and procedures. • Develop highly productive customer relationships and become a Trusted Advisor. • Direct lifecycle management (LCM) activities to maintain up to date technical documentation. • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing. • Manage service / relationship risk areas and takes steps to mitigate. • Contribute to securing renewals for expiring contracts. • Participate in engineering efforts required to develop new capabilities. • Identify sales opportunities and collaborate with Account Executives. • Meet/Exceed SLA targets. • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).
Job Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field
- 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments.
- Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc
- At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
- Functional knowledge and experience on following: Windows Server Virtualisation; including VMWare & Hyper-Vs
- Networking; including routing and switching, security, and firewalls
- Storage & backup services/administration
- Database; Understanding of data models and data flows in complex multitier database and application environments.
- Unix/Linux
- BCP & DR scenarios/solutions
- Knowledge of Multi-Tier Application architecture design
- Strong interpersonal skills, customer service skills and communication skills
- Problem-solving skills to be able to resolve technical issues.
- Ability to train customers to use systems and software.
- Must be legally eligible to work without visa sponsorship.
Benefits
- New Parent Leave
- Primary Care Leave
- Additional Leaves
- Holidays
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