Role Description As a CCaaS Engineer, you will be responsible for designing, implementing, and maintaining our cloud‑based contact center platforms. This role blends technical engineering, workflow design, automation, and cross‑functional collaboration to ensure our customer experience operations run efficiently, reliably, and intelligently. What You’ll Do - Design, configure, and maintain CCaaS solutions (e.g., Talkdesk, Genesys Cloud, NICE CXone, Amazon Connect, Five9) - Build and optimize call flows, IVRs, routing logic, queues, and skills based distribution - Implement omnichannel capabilities across voice, chat, email, SMS, and digital channels - Manage telephony components including SIP trunks, DID provisioning, call recording, and QoS monitoring - Develop and maintain virtual agents, chatbots, and self-service workflows - Train and tune conversational AI models for intent recognition and routing - Configure agent assist tools, real time guidance, and automated summarization features - Identify automation opportunities using analytics and operational insights - Integrate CCaaS platforms with CRM, ITSM, WFM, and knowledge systems using APIs and webhooks - Support data flows between systems to enable reporting, analytics, and real time decisioning - Collaborate with IT and engineering teams to ensure secure, scalable integrations - Monitor platform performance, call quality, and system health - Troubleshoot issues related to routing, telephony, integrations, and agent tools - Analyze interaction data to improve containment, reduce handle time, and enhance customer effort - Partner with operations to refine workflows based on agent and customer feedback - Ensure adherence to security, privacy, and compliance standards (e.g., PCI, HIPAA, SOC2) - Maintain documentation, version control, and change management processes - Participate in vendor management, release reviews, and platform roadmap discussions - Serve as a trusted SME, collaborating with leadership to shape client conversations, strengthen proposals, and guide decision making Qualifications - 3+ years of experience with CCaaS platforms (Talkdesk, Genesys Cloud, NICE CXone, Amazon Connect, or similar) - Demonstrated experience integrating CCaaS platforms with CRM, ITSM, WFM, and knowledge systems using APIs and webhooks - Strong understanding of call routing, IVR design, telephony fundamentals, and SIP - Experience with APIs, JSON, webhooks, and basic scripting (Python, JavaScript, or similar) - Familiarity with conversational AI tools (Dialogflow, Lex, Talkdesk AI Trainer, etc.) - Experience managing, prioritizing and executing on a strategic roadmap related to a contact center platform - Ability to translate business requirements into scalable technical solutions - Strong troubleshooting skills and comfort working in fast paced environments - Excellent communication and cross functional collaboration - Strong problem solving mindset with attention to detail - Ability to manage multiple priorities and deliver high quality work - Customer centric approach to engineering and design - Primarily standard business hours (Monday-Friday) with flexibility required during peak periods, business changes, or real-time monitoring needs. Occasional evening or weekend work may be required during critical business events. Preferred - Certifications in CCaaS platforms or cloud technologies (AWS, Azure, Google Cloud) - Experience with CRM or ITSM integrations (Salesforce, ServiceNow, Zendesk, Jira) - Knowledge of WFM, QM, and analytics tools - Exposure to speech analytics, sentiment analysis, or AI driven insights Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid time off - Paid sick leave and/or other paid time off as provided by applicable law Salary $70,000 - $75,000 per year. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education.

• Become an expert in the Rescale platform and its application to customer workflows. • Deliver deep technological solutions and support related to some of Rescale’s most powerful features. • Publish, manage and optimize complex HPC software for our most demanding customers. • Develop and implement processes and best practices associated with HPC services and support. • Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives. • Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention. • Identify opportunities for increased productivity through automation and tools and implement these solutions. • Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables. • Provide technical support to our customers, independent software vendors and strategic partners. • Solve various problems related to the software customers are running on Rescale, requiring a high level of knowledge of the software and an in-depth knowledge of the environment the software runs in. • Maintain the software available on Rescale, including installing and benchmarking the software, and optimizing the software’s performance for the environment it runs in.

Role Description This position is responsible for Quality Service Manager topics, KPI’s, non-conformities relating to the company’s strategic/direct customers. This includes the job functions listed below. - Primary point of contact for assigned customers on Quality topics. - Guide the company towards exceeding respective customer quality metrics, including: - Tracking and reporting customer Quality KPIs. - Identifying improvement areas. - Working with stakeholders to identify and implement corrective measures. - Investigate product failures to determine validity of claims and the source/causer of non-conformances. - Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions. - Update the status of quality topics on respective customer platforms as well as on local tracking tools. - Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed. - Carry out product inspections from time to time, including First of Kind inspections and product audits. - Continually improve and document processes for your assigned customers. - Keep management updated of progress, developments, and pending problems. - Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. - Perform special projects as required. Qualifications - Bachelors’ degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment. Requirements - Applicants must be authorized to work for any employer in the U.S without sponsorship. Preferred Qualifications - Strong knowledge and proven application of 8D methodology. - Strong knowledge of the practical application of engineering science and technology. - Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment. - Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization. - Excellent analytical and problem-solving skills. - Self-starter possessing strong initiative and teamwork. - Proficient with PC and MS Office Suite. - Familiar with plant operations and equipment. - Knowledge of engine and genset components and products. - Knowledge of genset performance requirements. - Knowledge of gauge and test equipment. Benefits - Comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. - Eligible employees may have the opportunity to enroll in other benefits, including: - Health, dental, vision, disability, life and accidental death & dismemberment insurance. - Flexible spending account. - Health savings account. - 401(k) retirement savings plan with a company match. - Employee Assistance Program. - Paid Time Off and certain paid holidays. - Paid parental and family care leave. - Tuition reimbursement. - Long-term incentive plan.

Role Description As a Full Stack Software Engineer, you’ll be one of the first members of our core engineering team. You’ll help build the next generation of creative software at the frontier of graphics, real-time rendering, and AI. You will also help build the systems and tools that power Butter’s core creative experience, including our real-time editor and motion engine, as well as AI-assisted design workflows that help users create faster without losing control or taste. As part of our founding team, you’ll explore new ways of creating that combine precision and play, structure and freedom. You’ll ship quickly and see your work used by thousands of creators around the world. - Shape the Product: As an early team member, help define our architecture, user experience, and technical trade-offs. Your input directly shapes how Butter feels and performs. - Build What Matters: Ship core features that make Butter feel magical — from powerful video editing tools to collaboration features that drive growth and make creating faster and more accessible. - Work as One Team: Collaborate closely with Design, Product, and Growth Teams to create an experience that feels polished and magical for our users. - Solve Complex Problems: Take concepts from idea to launch to iteration — and see your work used by thousands of creators. Qualifications - You have 3+ years of experience building modern web applications. - You are proficient in Typescript, React, Apollo, GraphQL, Postgres, NextJs or equivalent full stack framework. - You have excellent web debugging and optimization skills. - You have experience in writing unit and integration tests. Requirements - Comfort working with creative technologies like WebGL, Canvas, or motion libraries. - Built or contributed to open-source projects, or creative tools. - Familiarity with video, animation, or generative design systems. Benefits - Remote-first and distributed team with optional offices in Los Angeles and Toronto. - Opportunity to join a well-funded, ambitious team rethinking what creative tools can be.