CAI

Role Description We are looking for a Programmer/Analyst III to support the Chicago Accessible Intersection Navigation (CAIN) initiative by designing, developing, testing, and implementing software solutions for a cross-platform mobile application and supporting backend systems. This position will be a 6-month contract role, part-time and fully remote . - Analyze user and stakeholder requirements to determine feasibility, scope, and compatibility with existing system architecture - Design and plan software components using structured analysis, flowcharts, and system design methodologies - Develop, test, and document software solutions for cross-platform mobile applications (iOS and Android) using the Ionic framework - Build and integrate backend APIs and support system integrations with external platforms such as Miovision SPaT API and CDOT ATMS - Develop and maintain application logic including routing algorithms, intersection logic, and performance optimization - Create mock API layers to support parallel development across integrated systems - Implement UI enhancements, system hardening, and final production-ready features - Deploy mobile applications and APIs to cloud environments and support pilot program launch activities - Participate in system integration testing (SIT), QA, and User Acceptance Testing (UAT) with stakeholders - Support field testing and validate performance in real-world environments - Perform security testing and remediation aligned with OWASP ASVS standards - Maintain high unit test coverage and ensure code quality standards are met - Monitor application performance post-deployment and support operational stabilization efforts - Collect and report system performance metrics aligned with project requirements - Ensure all documentation aligns with coding standards, accessibility guidelines, and quality expectations Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience - Experience developing cross-platform mobile applications (iOS and Android), preferably using the Ionic framework - Strong experience with backend API development, RESTful services, and system integration - Experience with system integration testing, QA processes, and defect remediation - Familiarity with accessibility standards such as WCAG 2.1 AA - Understanding of security best practices and OWASP ASVS standards - Strong analytical, problem-solving, and written communication skills - Experience working in Agile/Scrum development environments Requirements - Experience with traffic management systems, SPaT data, or intelligent transportation systems - Familiarity with cloud deployment environments and CI/CD pipelines - Experience supporting federally funded or government technology projects - Knowledge of assistive technology and accessibility-focused development Benefits - $75 - $80 per hour - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Role Description We are seeking a highly skilled and motivated Service Delivery Leader to join our dynamic team. The Service Desk Delivery Leader owns the day-to-day operational performance of a client-facing Service Desk engagement in a healthcare environment. This is a hands-on leadership role responsible for driving service level attainment, team performance, and consistently high-quality end-user experience. The Delivery Leader serves as the critical link between frontline agents and the Service Desk Delivery Manager reporting into Senior Management — translating strategy into execution and holding the team accountable to the standards CAI is known for. This position will be full-time and remote. Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do - Service Delivery & Performance: - Own daily Service Desk operations, ensuring SLA/SLO targets are met or exceeded across all support channels — voice, chat, email, and ticket. - Monitor and analyze key performance indicators (KPIs) including First Level Resolution (FLR), Customer Satisfaction (CSAT), Average Handle Time (AHT), ticket aging, and abandon rates. - Proactively identify performance trends, root causes, and corrective action opportunities before they escalate to client-impacting issues. - Manage real-time queue health and staffing coverage, adjusting priorities and resources as volume and complexity shift throughout the day. - Serve as the primary escalation point for complex, sensitive, or high-priority incidents — driving resolution with urgency and clear communication. - Team Leadership & Development: - Lead, coach, and develop a team of Service Desk Agents and Sr. Agents, establishing clear performance expectations and providing consistent, actionable feedback. - Own the development and execution of team training initiatives, ensuring agents are equipped with the tools, knowledge, and skills needed to meet performance expectations and deliver a consistent, high-quality support experience. - Conduct regular 1:1s, team huddles, and performance reviews that are developmental in nature — focused on growth, not just metrics. - Partner with HR and senior leadership on performance improvement plans, disciplinary actions, and talent decisions. - Support the onboarding and ramp of new team members, ensuring they are set up for success from day one. - Act as a mentor and sounding board for Sr. Agents, helping develop the next generation of Service Desk leaders. - Client Engagement & Stakeholder Management: - Partner closely with the Service Desk Delivery Manager on client communications, reporting cadences, and escalation management. - Participate in client-facing meetings, operational reviews, and service delivery discussions as a subject matter expert on day-to-day performance. - Translate client expectations and contractual commitments into operational priorities and team goals. - Proactively flag risks, emerging issues, and service delivery concerns to the Delivery Manager with recommended action plans. - Process, Quality & Continuous Improvement: - Oversee the quality assurance program for the team — including ticket and call reviews, scoring, and calibration sessions. - Drive knowledge base accuracy and adoption, ensuring agents have the resources they need to resolve issues at first contact. - Identify recurring incident trends and surface them through problem management channels to drive systemic resolution. - Champion process improvement initiatives that reduce handle time, improve resolution rates, and elevate the overall end-user experience. - Ensure compliance with documented procedures, security protocols, and ITSM best practices across the team. Qualifications - 3+ years of experience in IT Service Desk or technical support operations, with at least 1 - 2 years in a supervisory or team lead capacity. - Experience supporting end users in a healthcare environment. - Hands-on experience supporting the Epic platform in a clinical or healthcare IT environment. - Strong working knowledge of ITSM frameworks (ITIL) and service desk tooling (ServiceNow, Talkdesk, or equivalent). - Experience with ticketing and ITSM platforms. - Demonstrated ability to manage team performance in a remote, metrics-driven environment. - Proficiency interpreting service desk performance data and translating insights into operational action. - Excellent communication and interpersonal skills — equally effective with frontline staff and client stakeholders. - Experience with workforce management concepts including scheduling, adherence, and capacity planning. Preferred - ITIL Foundation certification preferred. - Experience with ServiceNow. - Familiarity with AI-driven service desk tools, virtual agents, or automation technologies. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. Benefits - Medical, dental, and vision insurance. - 401k retirement account access. - Paid time off. - Paid sick leave and/or other paid time off as provided by applicable law. Salary $70,000-$75,000 per year. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education.

Role Description We are looking for a Quality Assurance Engineer to support software quality efforts across government and public sector IT projects by developing and executing test strategies, ensuring compliance, and driving continuous improvement of testing processes. This position will be a full-time contract role and is currently remote, with potential for occasional onsite work in Chicago, IL. - Develop, execute, and maintain comprehensive test plans, test cases, and test scripts across functional, regression, integration, UAT, and smoke testing. - Identify, document, and track defects using tools such as Jira or ServiceNow, ensuring timely resolution in collaboration with development teams. - Drive QA efforts for software releases, including both manual and automated testing. - Support User Acceptance Testing (UAT) by coordinating sessions with stakeholders, documenting results, and facilitating sign-off. - Validate that systems meet business requirements, security standards, Section 508 accessibility requirements, and public-sector compliance standards. - Develop and maintain test automation frameworks using tools such as Selenium, Playwright, or similar. - Conduct API testing and validate data integrity across integrated systems. - Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives. - Prepare and deliver QA status reports, defect analysis, and test summary documentation. - Document test cases, test steps, and expected results clearly and consistently. - Collaborate with business analysts to review requirements and identify gaps in testability early in the lifecycle. - Communicate effectively with developers, stakeholders, and cross-functional teams. - Support continuous improvement of QA processes, tools, templates, and standards. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience. - 5+ years of QA or software testing experience, preferably within government or public sector environments. - Experience with both manual and automated testing methodologies. - Experience working within SDLC frameworks including Agile/Scrum and Waterfall. - Hands-on experience with automation tools such as Selenium, TestComplete, QTP, or similar. - Experience with defect tracking and test management tools. - Experience with API testing. - Strong written and verbal communication skills with the ability to present to non-technical stakeholders. - Understanding of data privacy requirements including PII and regulated data handling. Requirements - Experience testing web applications and APIs (preferred). - Familiarity with Section 508 or WCAG accessibility testing (preferred). - Experience with performance and load testing tools such as JMeter or LoadRunner (preferred). - Experience supporting government agencies or public-sector IT environments (preferred). - Experience working in SLA-driven or contract-based delivery environments (preferred). Benefits - Medical, dental, and vision insurance. - 401k retirement account access. - Paid time off. - Paid sick leave and/or other paid time off as provided by applicable law.

Role Description We are looking for a Senior Frontend Web Developer to design, develop, test, and implement web and API-based solutions in support of CAI client applications. This position will be a full-time contract role , and fully remote . - Collaborate with application support teams to maintain and enhance enterprise applications - Develop and unit test frontend solutions using Angular (version 17 and above, including Angular 21) - Translate business requirements into scalable, maintainable code aligned with development standards - Write frontend code for web applications and integrate with backend APIs - Document code and design specifications in accordance with defined standards - Resolve defects efficiently in alignment with service level agreements (SLAs) - Assess and triage issues based on severity and priority - Escalate issues to management when necessary - Manage multiple priorities simultaneously to meet project deadlines - Participate in cross-training and knowledge sharing to promote best practices - Quickly learn new technologies and applications as needed - Foster strong teamwork, communication, and working relationships across teams - Deliver high-quality, defect-free solutions following industry best practices - Analyze and support vendor-released application upgrades Qualifications - Bachelor’s degree or foreign equivalent in Computer Science, Computer Applications, Engineering, or a related field - 7+ years of experience as a Programmer/Analyst, Software Developer, IT Consultant, or similar role - Strong experience with Angular (version 17 and above) - Experience with frontend technologies including Bootstrap - Experience working with PostgreSQL databases - Experience with AWS environments - Experience using GitLab, Jira, Jenkins, and Eclipse - Knowledge of API testing tools such as Postman - Strong analytical and problem-solving skills - Excellent verbal and written communication skills - Strong client-focused mindset - Ability to work under pressure and meet deadlines - Ability to work independently with minimal supervision - Strong attention to detail and commitment to quality - Strong teamwork and decision-making capabilities Requirements - Preferred experience working in enterprise application environments - Preferred experience supporting API-based architectures Benefits - $90 - $108 per hour - Benefit packages include medical, dental, and vision insurance - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Role Description As a RPG Developer, you will be responsible for application development, maintenance, and modernization of mission-critical iSeries-based systems. We are seeking an experienced Senior Developer with deep expertise in RPG development on the IBM iSeries (AS/400) platform. This role is supporting a large-scale enterprise client, where you will be responsible for: - Designing, developing, testing, and deploying RPG applications running on the IBM iSeries (AS/400) platform, including RPG III, IV, ILE, SQL programming, created SQL tables and queries, CL programming, and batch processing components. - Analyzing, troubleshooting, and resolving production issues across RPG and legacy applications within established SLA timelines. - Developing and maintaining interfaces between iSeries applications utilizing DDM (Distributed Data Management), as well as external systems. - Collaborating with business analysts and client stakeholders to translate functional requirements into detailed technical specifications and solution designs. - Performing code reviews, enforcing coding standards, and contributing to the team’s knowledge base and documentation library. - Supporting database design and optimization on DB2 for i, including SQL tuning, stored procedures, and data modeling. - Participating in Agile ceremonies (sprint planning, standups, retrospectives) and contributing to accurate effort estimation. - Identifying opportunities for automation, process improvement, and technical debt reduction within the managed services scope. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience) - 7+ years of hands-on RPG software development experience on the IBM iSeries (AS/400) platform - Working knowledge of IBM iSeries technologies including DB2 for iSeries, and the IFS (Integrated File System) - Solid understanding of relational database design and advanced SQL on DB2 for iSeries - Demonstrated ability to work within a managed services or outsourced delivery model with defined SLAs and change management processes - Excellent analytical, problem-solving, and communication skills Requirements - Experience with application performance monitoring and logging tools (Splunk, Dynatrace, or similar) - Background in logistics, supply chain - Experience using IBMi Navigator for database analysis - Experience with MKS Implementer Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid time off - Paid sick leave and/or other paid time off as provided by applicable law Company Description CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Role Description We are seeking an experienced Senior Developer (iSeries) with deep expertise in Java development on the IBM iSeries (AS/400) platform. This role is embedded within a managed services engagement supporting a large-scale enterprise client, where you will be responsible for application development, maintenance, and modernization of mission-critical iSeries-based systems. The ideal candidate combines strong Java skills with the ability to analyze complex business requirements and drive continuous improvement. This is a remote position and is a 6+ month contract with possible extension. What You'll Do - Design, develop, test, and deploy Java applications running on the IBM iSeries (AS/400) platform, including web services, APIs, and batch processing components. - Analyze, troubleshoot, and resolve production issues across Java and legacy applications within established SLA timelines. - Develop and maintain interfaces between iSeries applications and external systems using REST/SOAP web services, MQ, and JDBC/JT400 connectivity. - Collaborate with business analysts and client stakeholders to translate functional requirements into detailed technical specifications and solution designs. - Perform code reviews, enforce coding standards, and contribute to the team’s knowledge base and documentation library. - Support database design and optimization on DB2 for i, including SQL tuning, stored procedures, and data modeling. - Participate in Agile ceremonies (sprint planning, standups, retrospectives) and contribute to accurate effort estimation. - Identify opportunities for automation, process improvement, and technical debt reduction within the managed services scope. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience). - 7+ years of hands-on software development experience, with at least 4 years focused on Java development on or integrated with the IBM iSeries (AS/400) platform. - Strong proficiency in Java (SE/EE), including experience with frameworks such as Spring, Spring Boot, or equivalent. - Working knowledge of IBM iSeries technologies including DB2 for i, and the IFS (Integrated File System). - Experience with JT400/JTOpen toolkit for Java-to-iSeries integration. - Solid understanding of relational database design and advanced SQL on DB2 for i. - Familiarity with web services development (RESTful APIs, SOAP, JSON/XML processing). - Experience with version control systems (Git), Implementer and CI/CD pipelines. - Demonstrated ability to work within a managed services or outsourced delivery model with defined SLAs and change management processes. - Excellent analytical, problem-solving, and communication skills. Requirements - ITIL Foundation certification or practical experience with ITSM processes (incident, change, problem management) - Preferred. - Experience with application performance monitoring and logging tools (Splunk, Dynatrace, or similar) - Preferred. - Background in logistics, supply chain is a plus - Preferred. - Experience with Jenkins - Preferred. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. Benefits - $100,000 per year. - Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. - Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Role Description We are looking for a Data Scientist - Agentic Developer to design cutting-edge AI solutions and autonomous systems focused on agentic workflows and generative AI technologies. This position will be full-time and remote . - Design, develop, and deploy multi-agent systems and agentic applications using frameworks like AutoGen, LangGraph, CrewAI, or similar. - Build intelligent workflow orchestration systems that enable autonomous decision-making and task execution. - Implement Agent-to-Agent (A2A) communication protocols and Model Context Protocol (MCP) for seamless agent collaboration. - Develop automation solutions using OpenAPI standards for integration with enterprise systems. - Create self-healing, adaptive workflows that optimize business processes autonomously. - Use ML, deep learning, and Generative AI tools to design, evangelize, and implement state-of-the-art solutions. - Define and implement best practices for building, testing, and deploying scalable AI solutions, with a focus on generative models and LLMs using proprietary or open-source models. - Drive successful business outcomes by designing and building cloud-hosted Generative AI solutions. - Work closely with internal teams to integrate RAG workflows, agent-based systems, and automation frameworks into applications. - Design and implement architectural solutions for Information Retrieval using RAG, Vector DBs, and Knowledge Graphs. - Work with public cloud (AWS) and on-premises infrastructure for deploying LLMs, agents, and orchestration systems. - Evaluate, build, and fine-tune ML models and LLMs to solve complex business problems. - Stay abreast of latest developments in agentic AI, autonomous systems, language models, and generative AI technologies. Qualifications - BE, Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or equivalent practical experience. - 4-8 years of overall technical experience with 0-2 years of hands-on experience in Generative AI and LLM technologies. - 1+ years of experience building agentic systems, workflow automation, or autonomous AI applications. - Deep hands-on experience with agentic frameworks (AutoGen, LangGraph, CrewAI, Agency Swarm, or similar). - Strong knowledge of workflow orchestration tools and patterns (Temporal, Airflow, Prefect, or similar). - Expertise in OpenAPI standards, Agent-to-Agent (A2A) protocols, and Model Context Protocol (MCP). - Experience designing multi-agent architectures with memory, planning, and tool-use capabilities. - Knowledge of agent evaluation, testing frameworks, and observability patterns. - Proven track record of deploying and optimizing LLM models for inference in production environments. - Extensive experience with LLM orchestration frameworks (LangChain, LlamaIndex required). - Hands-on experience with Amazon Bedrock, SageMaker JumpStart, and other cloud-based LLM platforms. - Expertise in RAG architectures, Fine-tuning techniques, and Prompt Engineering. - Deep understanding of Vector Databases (Pinecone, Weaviate, Milvus, ChromaDB) and Knowledge Graphs. - Expert in NLP techniques and deep learning libraries (Transformer models, LSTM, BiLSTM, CNN, BERT, GPT, T5). - Proficiency with ML frameworks: TensorFlow, PyTorch, Hugging Face Transformers, scikit-learn. - Strong programming skills in Python (required), plus JavaScript/TypeScript or Node.js. - Deep understanding of data structures, algorithms, and system design patterns. - Hands-on experience in MLOps/LLMOps including data pipelines, model training/refinement, validation, drift management, and serving. - Experience with containerization (Docker, Kubernetes) and CI/CD pipelines for ML systems. - Knowledge of monitoring, logging, and observability tools for production AI systems. Requirements - Experience with function calling, tool use, and external API integration in agent systems. - Knowledge of reinforcement learning and agent training methodologies. - Familiarity with semantic reasoning, planning algorithms (ReAct, Chain-of-Thought, Tree-of-Thoughts). - Experience with graph databases (Neo4j, Neptune) and ontology design. - Contributions to open-source AI/ML projects. - Publications or patents in AI/ML domain. Benefits - Ability to safely and successfully perform the essential job functions. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Role Description As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. What You’ll Do - Provide General IT end-user support including: - Utilize excellent customer service skills and exceed customers’ expectations - Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems - Provide first level support including but not limited to: - Resetting passwords - Troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.) - Troubleshooting software (proprietary software and other applications utilized by the client) - Other “how-to” questions - Properly escalate unresolved issues to the next level of support with strong supporting documentation - Follow documented processes to resolve customer issues - Ensure proper recording, categorization, documentation, and closure of all tickets - Analyze the impact and urgency of customer’s issues and prioritize appropriately - Recommend procedure modifications or improvements - Drive positive results in Customer Experience through timely responses and professional interaction - Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics - Preserve and grow your knowledge of Service Desk procedures, products, and services - May perform other job duties as directed by Team Lead or Service Delivery Leader Qualifications - Minimum 6-12 months’ experience in a Service Desk role and/or technical support role - Minimum 6-12 months of customer service experience in a professional industry - High School Diploma or GED - Strong troubleshooting and documentation skills - Excellent customer service skills - Strong attention to detail and strong communication skills (both written and oral) - Excellent work ethic - Problem-solving skills - Solution driven - Ability to work weekdays from 8:00am-4:30pm EST Requirements - Associate degree preferred in related field Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid time off - Paid sick leave and/or other paid time off as provided by applicable law

Role Description We are looking for a motivated Databricks Genie & Power BI Copilot Technical Lead ready to take us to the next level! This position will be full-time and remote. - Configure and manage Genie spaces end to end, including semantic models and text to SQL workflows - Design and optimize Power BI semantic models to enable Copilot and AI-driven insights - Translate business requirements into scalable data models, SQL logic, and analytics solutions - Build and support Power BI dashboards (DAX, data prep, visualizations) ready for AI integration - Partner with business and domain teams to drive adoption and solution quality Qualifications - Experience - 6+ Years - Advanced SQL and strong semantic modeling / data design experience - Hands-on Power BI development (DAX, datasets, dashboards) - Ability to bridge business questions to technical implementation - Domain experience (e.g., Sales, Supply Chain) a plus but not a must-have Requirements - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Company Description CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Role Description We are looking for an Oracle EPM Consultant to configure, enhance, and maintain Oracle’s Enterprise Performance Management (EPM) suite to support financial planning, budgeting, forecasting, and reporting processes. This position will be a full-time contract role, and fully remote. - Lead full lifecycle implementations including solution design, configuration, development, testing, and deployment within the Oracle EPM platform - Partner with Finance, IT, and business stakeholders to gather requirements, identify pain points, and define system enhancements - Document current state processes and design future state workflows aligned with industry best practices - Translate business and financial requirements into functional and technical specifications - Participate in governance activities such as EPM steering committee meetings to communicate system updates, patches, and impacts - Develop business rules, calculation scripts (Essbase/Groovy), webforms, and dashboards to support financial and operational needs - Configure and manage data integrations, including data loads and transformations using tools such as FDMEE, Data Management, and EPM Automate - Develop training materials and deliver training sessions to end users - Provide Level 2 and Level 3 production support, including troubleshooting and incident resolution - Analyze recurring system issues to identify root causes and recommend long-term solutions - Monitor scheduled jobs, data loads, workflows, and financial close processes to ensure system stability - Support patching, upgrades, and regression testing to ensure continued system performance and reliability Qualifications - Experience implementing and supporting Oracle EPM solutions, particularly Planning (EPBCS/PBCS) - Strong experience with reporting tools such as Smart View, Financial Reporting Studio, Narrative Reporting, OTBI, or Power BI - Hands-on experience with Essbase (ASO/BSO), Groovy scripting, SQL/PL-SQL, Python, and EPM Automate - Experience configuring data integrations using FDMEE or Data Management - Experience translating complex financial and operational requirements into technical solutions - Ability to collaborate effectively with cross-functional teams including Finance and IT - Experience providing production support and troubleshooting complex systems Requirements - Experience managing security and system administration, including user roles, Identity Domain (IDCS), and migration (LCM) - Experience supporting financial close processes and enterprise reporting environments - Experience working in enterprise-scale EPM implementations Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law