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Rolls-Royce logo
Rolls-Royce

Delivering power and propulsion solutions in the air, at sea and on land

Senior Service Engineer

Location

United States

Posted

28 days ago

Salary

$94.2K - $153.0K / year

Seniority

Senior

Job Description

Senior Service Engineer

Rolls-Royce

Role Description This position is responsible for Quality Service Manager topics, KPI’s, non-conformities relating to the company’s strategic/direct customers. This includes the job functions listed below. - Primary point of contact for assigned customers on Quality topics. - Guide the company towards exceeding respective customer quality metrics, including: - Tracking and reporting customer Quality KPIs. - Identifying improvement areas. - Working with stakeholders to identify and implement corrective measures. - Investigate product failures to determine validity of claims and the source/causer of non-conformances. - Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions. - Update the status of quality topics on respective customer platforms as well as on local tracking tools. - Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed. - Carry out product inspections from time to time, including First of Kind inspections and product audits. - Continually improve and document processes for your assigned customers. - Keep management updated of progress, developments, and pending problems. - Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. - Perform special projects as required. Qualifications - Bachelors’ degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment. Requirements - Applicants must be authorized to work for any employer in the U.S without sponsorship. Preferred Qualifications - Strong knowledge and proven application of 8D methodology. - Strong knowledge of the practical application of engineering science and technology. - Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment. - Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization. - Excellent analytical and problem-solving skills. - Self-starter possessing strong initiative and teamwork. - Proficient with PC and MS Office Suite. - Familiar with plant operations and equipment. - Knowledge of engine and genset components and products. - Knowledge of genset performance requirements. - Knowledge of gauge and test equipment. Benefits - Comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. - Eligible employees may have the opportunity to enroll in other benefits, including: - Health, dental, vision, disability, life and accidental death & dismemberment insurance. - Flexible spending account. - Health savings account. - 401(k) retirement savings plan with a company match. - Employee Assistance Program. - Paid Time Off and certain paid holidays. - Paid parental and family care leave. - Tuition reimbursement. - Long-term incentive plan.

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