• Develop a deep understanding of the client’s business and unique security needs to deliver tailored engagements that exceed expectations. • Build and maintain positive relationships with clients, ensuring ongoing satisfaction and partnership. • Provide clients with continual insights and consultative advice based on experience with Tenable products, their industry, established standards, and best practices. • Support clients with the installation, configuration, and operation of Tenable solutions, ensuring they are effectively implemented to meet business and security goals. • Oversee upgrades and migrations to new hardware or software, facilitating smooth transitions with minimal disruption. • Offer expert guidance on implementing best practices with Tenable solutions to optimize security workflows and operational efficiency. • Assist clients in developing and maintaining security policies, standards, and procedures, ensuring they align with industry standards and regulatory requirements. • Provide ongoing value through insights and consultative advice on Tenable products, tailored to client needs and industry best practices. • Share thought leadership on effective deployment and utilization of Tenable One solutions. • Guide clients in implementing best practices and developing Exposure Management Programs. • Assess user needs and customer requirements to advance the maturity of their Exposure Management program. • Deliver additional value through continual insights and consultative advice based on Tenable products, client needs, industry standards, and best practices. • Provide thought leadership on methods and best practices for deploying and using Tenable One solutions. • Advise clients on process best practices and assist in developing Exposure Management Programs. • Research user needs and assess customer requirements to enhance the maturity of their Exposure Management program. • Ensure overall customer satisfaction while supporting delivery revenue objectives. • Execute large customer engagements, understanding client business and unique needs to exceed expectations. • Independently manage client escalations on assigned projects, coordinating with the delivery team and other Tenable departments as needed. • Develop and maintain positive client relationships and train client staff on the implementation, configuration, and best practices of the Tenable suite.

Role Description Mercier Consultancy MD is looking for German-Speaking Cybersecurity Customer Experts to join our dynamic team in Greece. This role involves providing expert cybersecurity customer support to German-speaking clients, contributing to their security and success. If you are passionate about cybersecurity and customer service, this is a great opportunity to work in a vibrant international environment. - Deliver high-quality customer support to German-speaking clients regarding cybersecurity products and services through multiple channels such as phone, email, and chat. - Assist customers in troubleshooting and resolving security-related issues efficiently. - Educate clients on cybersecurity best practices and guide them in utilizing security solutions effectively. - Document customer interactions and technical inquiries accurately within CRM systems. - Work closely with internal teams to escalate and solve complex cybersecurity problems. - Continuously update knowledge on the latest cybersecurity trends and threats to enhance support quality. Qualifications - Fluency in German (both written and spoken) is essential; English proficiency is beneficial. - Previous experience in customer support, preferably within cybersecurity or IT security sectors. - Solid understanding of cybersecurity concepts and technologies. - Strong communication and analytical skills aimed at resolving client issues effectively. - Ability to handle multiple tasks and maintain efficiency in a fast-paced work environment. - Experience with CRM tools and customer support platforms. - A genuine interest in cybersecurity and eagerness to learn and adapt to evolving technologies. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is looking for German-Speaking Cybersecurity Customer Experts to join our dynamic team in Greece. This role involves providing expert cybersecurity customer support to German-speaking clients, contributing to their security and success. If you are passionate about cybersecurity and customer service, this is a great opportunity to work in a vibrant international environment. - Deliver high-quality customer support to German-speaking clients regarding cybersecurity products and services through multiple channels such as phone, email, and chat. - Assist customers in troubleshooting and resolving security-related issues efficiently. - Educate clients on cybersecurity best practices and guide them in utilizing security solutions effectively. - Document customer interactions and technical inquiries accurately within CRM systems. - Work closely with internal teams to escalate and solve complex cybersecurity problems. - Continuously update knowledge on the latest cybersecurity trends and threats to enhance support quality. Qualifications - Fluency in German (both written and spoken) is essential; English proficiency is beneficial. - Previous experience in customer support, preferably within cybersecurity or IT security sectors. - Solid understanding of cybersecurity concepts and technologies. - Strong communication and analytical skills aimed at resolving client issues effectively. - Ability to handle multiple tasks and maintain efficiency in a fast-paced work environment. - Experience with CRM tools and customer support platforms. - A genuine interest in cybersecurity and eagerness to learn and adapt to evolving technologies. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Lead global IT and information security risk and governance • Shape a strong risk culture and work in close partnership with Group Information Security, Market Units, and Risk and Audit functions • Define and embed the enterprise-wide IT and security risk framework, ensuring strong governance, regulatory compliance, and resilience against evolving cyber threats