Sanitas

• Lead global IT and information security risk and governance • Shape a strong risk culture and work in close partnership with Group Information Security, Market Units, and Risk and Audit functions • Define and embed the enterprise-wide IT and security risk framework, ensuring strong governance, regulatory compliance, and resilience against evolving cyber threats

Role Description The Care Orchestration Specialist is responsible for coordinating follow-up care or resources for patients seen in the facility. This Care Orchestration is completed through utilization of internal software and outgoing telephonic communication to a variety of community partners. They will have exceptional commitment to communicating with both the patient and the follow-up entity as this is an integral part of the service provided by all Crucial Care facilities. Additionally, the CES will proactively fill gaps in services or resources, as discovered, in real time to get the patients to the right place. Crucial Care specializes in coordinating care for patients so that they can avoid using Hospital Resources. This position is a key part of that function and has an integral role in the performance of the facility. - Communicate with patients and community partners to secure the needed follow-up care and/or resources for patients. - Address patient and provider needs by problem solving, clarifying information, and routing challenges to the appropriate resource. - Timely completion of Care Orchestration requests, ensuring follow-up care is scheduled to occur on or before the date determined by the treating Provider. - Maintain complete and accurate documentation for both inbound calls and Care Orchestration progress. - Adding and updating resources, and resource information, to Pathfinder. - Provide exceptional customer service while managing telephonic inquiries from Crucial Care patients and community partners. - Utilize designated scripting, protocols, and software. - Manage PHI in accordance with all applicable HIPAA rules and regulations. - Adhere to organizational values. - Positively and respectfully communicate with team members. - Effectively communicate with Facility teams via phone and electronic messaging. - Communicate with patients on a variety of platforms such as phone, text, email, etc. - Share consistent, accurate and correct information with our patients using internal resources such as Pathfinder, our Wiki, and Scan Stat, Solv, etc. - Follow the information security policies and management system, contribute to their effectiveness, and actively report on their performance. Qualifications - High School Diploma or GED. - 1-2 Years’ experience as a Referral Coordinator or Scheduler in Healthcare Related Industry. - Excellent verbal communication, problem solving, and Customer Service skills required. - Ability to prioritize tasks. - Ability to manage changing priorities. - Attentive to details, Computer skills, demonstrated ability to follow written procedures. - Independent decision making. - Interaction with others using professionalism and tact. - Advanced English is required. - Spanish and Creole are preferred. Requirements - This position does not currently have supervisory responsibilities. - This position does not currently have financial responsibilities. - This position does not currently have budget responsibilities. - This position does not currently require travel. Benefits - Bending: 1-33% (Occasional). - Lift/Carry up to 25lbs: 1-33% (Occasional). - Listening, Near Acuity, Repetitive hand/wrist work: 67-100% (Constant). - Sitting, Speaking: 67-100% (Constant). - Standing, Twisting: 1-33% (Occasional). - Use of computer, keyboard, mouse: 67-100% (Constant). Environmental Conditions - General office environment including independent work and interaction with customers: 67-100% (Constant). - Teamwork: 67-100% (Constant).

¿Qué harás en el equipo? Serás parte de un equipo multidisciplinar completo dedicado al abordaje de la obesidad o sobrepeso de manera telemática (teleconsulta, plataforma digital y app), habitualmente apoyado en farmacoterapia específica. 💙Evaluación, tratamiento, orientación y acompañamiento de pacientes con obesidad o sobrepeso. 💙Crear protocolos, planes de intervención y materiales específicos para consulta. 💙Colaborar en la creación de vídeos explicativos. 💙Conectar la parte asistencial con la comercial, detectando necesidades y proponiendo soluciones adecuadas. 💙Participarás en la implantación del modelo de gestión. 💙Participarás en la correcta gestión de residuos biosanitarios y segregación de residuos peligrosos/no peligrosos. ¿Qué necesitas? Buscamos profesionales con muchas ganas y pasión por ayudar a los demás y ofrecer lo mejor de ellos mismos. 🎓Formación: Licenciatura/Grado en Medicina. 🌱Experiencia: Valorable experiencia mínima de 2 años. 👉Otras habilidades y conocimientos: Valorable buen manejo de herramientas digitales y vídeo consulta. Habilidades de comunicación, empatía, iniciativa y motivación. 🌍 Idiomas: Nivel de inglés alto. Innovación, comprometidos contigo y ayuda al cliente En Sanitas te esperamos con los brazos abiertos. Formarás parte de un equipo innovador, comprometido con los/as empleados/as y con foco en el cuidado y ayuda al cliente. Ofrecemos un entorno dinámico, con oportunidades de desarrollo y crecimiento en donde las personas son nuestro mayor valor. SomosTopEmployers Somos #TopEmployers2026 en España! 🏆 Esta certificación de Top Employers España reconoce nuestro compromiso con el bienestar de los/as empleados/as, así como las políticas y procedimientos para cuidar de cada una de las personas que forma parte de Sanitas. Y, lo más importante, ¡nos impulsa a seguir mejorando!