• Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities • Conduct structured research and process reviews • Support transformation initiatives • Develop and refine new or existing processes • Create and maintain operational reports, dashboards, and documentation • Ensure cross-departmental consistency and scalability • Design and execute data collection strategies • Prepare, clean, and transform large datasets • Organize and facilitate collaborative discussions • Proactively identify opportunities in processes • Assessment of operational failure to determine preventative measures • Provide front-line support for internal operational applications

• Work closely with the City Manager and a small team to manage day to day operations • Focus on inventory and revenue management, customer experience and service, and other ad hoc initiatives • Be a dynamic and hospitality-oriented team player!

• Partner with Segment and Commercial leaders to translate market/customer needs into portfolio priorities, content initiatives, and launch readiness; ensure editorial commitments are aligned, transparent, and delivery-ready. • Lead a multi-layered leadership team (directors and managers), ensuring strong accountability, coaching, succession planning, and consistent performance management across people leaders and teams. • Drive transformation for AI-enabled, agentic delivery, ensuring analytical content is optimized for accuracy, currency, structure/metadata, and explainability needs within AI-powered customer experiences; sponsor adoption of AI-assisted workflows with strong human-in-the-loop standards and governance. • Bring strong product fluency and steer cross-functional delivery, partnering with Product and Technology to shape roadmaps, define requirements, and lead/guide project teams through execution—ensuring editorial and operational needs are translated into scalable platform capabilities. • Own budgets and cost efficiency, including multi-million-dollar author and contractor spend, resourcing strategy, and operating plans. • Build and scale external author pool, including scaling recruitment, onboarding, and retention of high-caliber experts; strengthen commissioning strategy and author network health. • Establish KPI discipline and high-quality reporting, creating a single source of truth for quality, currency, throughput, cycle time, and cost efficiency; use data to identify risks, performance gaps, and improvement actions. • Stay market-savvy, maintaining strong awareness of legal practice developments, competitive landscape, and emerging AI trends; bring insights into roadmap planning, portfolio decisions, and product/content differentiation.

• Oversees and coaches 5-7 customers at a time • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor • Tracks performance data and customer uplifts throughout the deployment • Leads process improvement and kaizen activities for customers • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results • Facilitates remote weekly customer progress meetings • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer • Manages project schedules with customers • Provides Success Assessments upon project completion • Delivers executive overviews and provides customers with information related to all Redzone programs • Troubleshoots customer technical issues as needed • Supports customer identification of next steps in their Redzone journey • Other duties as assigned