• Oversees and coaches 5-7 customers at a time • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor • Tracks performance data and customer uplifts throughout the deployment • Leads process improvement and kaizen activities for customers • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results • Facilitates remote weekly customer progress meetings • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer • Manages project schedules with customers • Provides Success Assessments upon project completion • Delivers executive overviews and provides customers with information related to all Redzone programs • Troubleshoots customer technical issues as needed • Supports customer identification of next steps in their Redzone journey • Other duties as assigned

• Participate in Industrial team forums to ensure any 90-day program/software/workflow changes get highlighted and discussed • Train customer teams on workflows inside Redzone through multiple 90-day programs. • Facilitates huddle and daily vital signs meetings to support action cycles at the shop floor. • Track performance data and uplifts through the program. • Lead kaizen activities as required during customer 90-day programs • Openly share feedback with customers’ frontline teams and leadership in order to drive positive behavioral and uplift results. • Facilitate weekly customer progress meetings remotely • Identifies miracle stories as well as miracle results to guide celebration of wins with the customer. • Manage project schedules with customers • Provide Success Assessments upon project completion • Deliver module overviews and provide customers enough info to create initial pull • Troubleshooting of customer issues as needed • Support customer identification of next steps in their Redzone journey • May be required to coach non-general manufacturing coaching as required. • Other duties as assigned.

• Provides comprehensive support for the day-to-day operations, strategic growth, and compliance needs • Ensures smooth coordination across enrollment management, accreditation compliance, grant-funded initiatives, program evaluation, faculty support, and student services • Prepares internal and external reports related to program performance, enrollment data, and compliance

• Serve as operational partner and right-hand to the Head of Services • Oversee daily workflows to ensure alignment, accountability, and consistency across advisors and coaches • Manage scheduling, e-mail campaigns, workload tracking, and demand vs. capacity planning • Support onboarding of new advisors and coaches; continuously improve the onboarding experience • Own the end-to-end billing process, including invoicing, reconciliation, audits, and revenue tracking, automating whenever possible • Maintain and manage the compliance calendar • Build and maintain dashboards that provide accurate, real-time visibility into performance metrics • Identify inefficiencies and implement scalable process improvements