This page tracks remote operations openings that are location-eligible for Connecticut.
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Align Technology is dedicated to transforming lives by improving the journey to a healthy, beautiful smile.
• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches • Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives • Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses • Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams • Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support • Onboard new partners and manage partner lifecycle processes • Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements • Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team • Maintain and continuously improve partner enablement resources and documentation • Work closely with internal teams to resolve partner issues and support deal execution • Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction
Role Description Revenue cycle management is foundational to everything the organization does. The ability to collect accurately and efficiently on the care delivered is what funds the clinical mission — and as the company scales, the complexity of that function grows with it. The RCM Operations Lead owns the revenue cycle day-to-day. This role sits at the center of the billing function — responsible for: - Claim management - Vendor oversight - Managing the offshore RCM team - Answering internal billing questions - Operational work required to launch and maintain payer relationships across states This is a high-ownership role with real surface area. The person who thrives here moves fast, prioritizes relentlessly, and doesn't stop at the first answer when something doesn't add up. You Will: - Own end-to-end billing operations across the full claims lifecycle, from front-end insurance verification and prior auth through claim submission, follow-up, denial/rejection resolution, and back-end reporting. - Lead and manage a team of 4+ offshore support staff. Set priorities, assign workstreams, review output, and keep the team on track. Serve as the escalation point when issues arise and ensure processes are running consistently and correctly across the team. - Manage a high volume of billing questions and escalations from vendors and internal teams — investigating patient responsibility questions, handling vendor escalations, and triaging high-priority items like medical record subpoenas and collection agency contacts. - Support ad-hoc RCM projects, including state launches, new payer setup, provider enrollment, and credentialing gaps for existing clinicians. Qualifications - 5+ years of hands-on RCM experience, with strong familiarity across the claims lifecycle: denials, rejections, adjustments, resubmissions. - Comfortable in Availity and standard provider portals. - Ownership-oriented. You keep workflows clean, follow up on open items without being asked, and treat the function like it's yours to run. - Clear communicator. You surface what matters in a format others can act on, and you stay responsive to the teams that depend on you. - Comfortable in a fast-moving environment. Startup or high-growth experience preferred. You manage multiple workstreams simultaneously and don't need heavy oversight to stay organized. - You raise the bar. You're comfortable pushing back, flagging problems, and holding vendors and internal teams to a higher standard — even without formal authority. Company Description The culture is a unique mix of thoughtfulness, kindness, and high-performance. The team takes time to eat lunch together every single day in NYC, while also setting ambitious goals and holding themselves accountable to them. They always ensure that they integrate perspectives from experts in the space, including clinicians and autistic self-advocates. - Clients first - The job is to solve real problems for clients. Choose to make life better for the client, even if it's harder for the team. Never lose sight of the person on the other side. - Find a Way - Use ingenuity, scrappiness, and determination to bend the world to accomplish goals. Be resourceful and do more with less. - Raise the Bar - Grow deliberately, by asking how things can improve and by giving and seeking feedback. Insist on the highest standards and keep pushing them higher. - Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.
Role Description We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes. This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will: - Assess current operations - Define the future-state operating model - Build a roadmap of process, workforce, and capability improvements - Own the operational vision, business case development, stakeholder alignment, and adoption strategy The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations. - Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration. - Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons. - Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics. - Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: - AI and self-service solutions - Intelligent routing - Workforce engagement management - Analytics and reporting - Omnichannel customer engagement - Translate business opportunities into clear operational and business requirements for technical delivery teams. - Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures. - Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices. - Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement. - Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization. - Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes. Qualifications - 10+ years of progressive experience in contact center operations, including senior leadership, operational strategy, or transformation roles. - Deep expertise in contact center operating models, including: - Routing strategies - Workforce management - Self-service and channel strategy - Quality assurance and coaching - Customer journey design - Performance management - Operational governance - Strong working knowledge of Contact Center solutions capabilities sufficient to identify business opportunities, define requirements, and collaborate effectively with technical teams. Hands-on platform configuration experience is not required. - Proven ability to translate business strategy into operational transformation and measurable business outcomes. - Strong analytical, problem-solving, and storytelling skills with the ability to synthesize data into actionable executive recommendations. - Demonstrated success leading operational transformation and process improvement initiatives, delivering measurable improvements in efficiency, customer experience, employee experience, or cost optimization. - Excellent stakeholder management and executive communication skills. - Experience leading change management and organizational adoption initiatives. - Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or equivalent frameworks. Requirements - Professional working proficiency in Spanish, including the ability to facilitate workshops, interview stakeholders, and prepare documentation. - Experience leading post-migration optimization initiatives following like-for-like CCaaS implementations. - Exposure to multiple CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect. - Experience building or maturing workforce management, quality management, or performance management practices. - Familiarity with conversational AI, self-service automation, and customer journey orchestration strategies. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Serves as the primary point of contact to manage the client experience with the forensics lab. • Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines. • Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation. • Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members. • Performs tracking and documentation quality control checks for forensic tickets. • Provides timely status updates for all forensics projects. • Collects client feedback to enhance the client experience. • Acts as backup to the Forensics Operations Manager.
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Role Description Trillium Health Resources has a career opening for an Innovations Waiver District Supervisor to join our Care Management team. This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The District Supervisor ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform. They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members. On a typical day, you might: - Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities. - Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change. - Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures. - Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs. - Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members. Qualifications - Bachelor’s degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI; OR - Master’s degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI. - Must have a valid driver’s license. - Must reside within Trillium’s South-Central Region or within 75 miles, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, or Wayne. - Must be able to travel within catchment as required. Requirements - Work experience focused on working with Innovations Waiver (preferred). - A minimum of two (2) years of experience supervising a team (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.
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• Serve as the principal operational technical authority for electrical infrastructure across the fleet, including utility feeds, substations, transformers, MV/HV switchgear, generators, ATS/STS, UPS, battery systems, PDUs, RPPs, and busway distribution. • Lead technical and operational site audits across active and pre-activation sites; produce operational health assessments with prioritized findings and own the remediation roadmap through closure with site leadership. • Own electrical operational readiness for new sites coming online — assess team capability, validate procedures, and personally sign off on operational handover from commissioning to steady-state operations. • Review operational designs for new builds and capacity upgrades; represent the operational point of view in design forums and ensure operability, maintainability, and reliability concerns are surfaced and addressed before they are built in. • Feed structured operational learnings back into the design and manufacturing organization as we shift toward repeatable, productized data center builds; reinforce patterns that work and drive out patterns that have not held up in operations. • Author and approve high-risk MOPs, EOPs, and AOPs; serve as the final technical approver for high-consequence electrical work across the fleet. • Lead root cause analysis for significant electrical events; drive corrective actions through to closure and ensure learnings propagate across all sites. • Contribute to and uphold the electrical safety program in partnership with EHS, with explicit accountability for NFPA 70E compliance, LOTO, and arc flash discipline across operations and contracted labor. • Partner with QA/QC during construction to provide an operational perspective on workmanship, installation quality, and pre-energization readiness. • Build and deliver technical training to Field Engineers and operational teams; own the technical curriculum for electrical content in the campus rotation and training model. • Mentor Field Engineers and rising operational leaders; act as the senior technical voice in operational reviews, incident reviews, and design reviews.
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• Serve as the principal operational technical authority for mechanical infrastructure across the fleet, including chillers, cooling towers, CRACs/CRAHs, CDUs (direct-to-chip and immersion), dry coolers, economizers, pumping systems, water treatment, and associated piping infrastructure. • Lead technical and operational site audits across active and pre-activation sites; produce operational health assessments with prioritized findings and own the remediation roadmap through closure with site leadership. • Own mechanical operational readiness for new sites coming online — assess team capability, validate procedures, and personally sign off on operational handover from commissioning to steady-state operations. • Review operational designs for new builds and capacity upgrades; represent the operational point of view in design forums and ensure operability, maintainability, and reliability concerns are surfaced and addressed before they are built in. • Feed structured operational learnings back into the design and manufacturing organization as we shift toward repeatable, productized data center builds; reinforce patterns that work and drive out patterns that have not held up in operations. • Author and approve high-risk MOPs, EOPs, and AOPs; serve as the final technical approver for high-consequence mechanical work across the fleet. • Lead root cause analysis for significant thermal or mechanical events; drive corrective actions through to closure and ensure learnings propagate across all sites. • Contribute to and uphold the mechanical safety program in partnership with EHS, with explicit accountability for refrigerant handling, confined space, LOTO, and high-pressure systems discipline. • Partner with QA/QC during construction to provide an operational perspective on workmanship, installation quality, and pre-energization readiness. • Build and deliver technical training to Field Engineers and operational teams; own the technical curriculum for mechanical content in the campus rotation and training model. • Mentor Field Engineers and rising operational leaders; act as the senior technical voice in operational reviews, incident reviews, and design reviews.
• Develop and execute strategic plans to drive the growth and profitability of the Business Units. • Establish short-term and long-term goals for the Business Units in alignment with overall company objectives. • Identify and evaluate new business opportunities, partnerships, and markets. • Oversee day-to-day operations, ensuring efficiency and high performance across all functions across multiple Business Units. • Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement across the portfolio. • Implement best practices and process improvements to enhance operational efficiency and effectiveness across all Business Units. • Champion a customer-centric culture within the Business Units, ensuring that customer needs and expectations are at the forefront of decision-making. • Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded across the portfolio. • Guide the development and enhancement of products across multiple Business Units, working closely with engineering teams to innovate and improve offerings. • Manage the Business Units’ financial performance, including budgeting, forecasting, and P&L responsibilities. • Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives. • Develop and implement strategies to achieve revenue and profitability targets across the portfolio of Business Units. • Build and lead high-performing teams across multiple Business Units, fostering a culture of excellence and continuous improvement. • Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth across all Business Units. • Set performance goals and regularly evaluate teams’ progress, providing feedback and guidance to ensure high standards are met across the portfolio. • Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance. • Represent the Business Units in executive meetings and contribute to company-wide initiatives and projects. • Ensure compliance with all relevant laws, regulations, and industry standards across all Business Units. • Identify and mitigate risks associated with the Business Units’ operations, products, and services. • Implement and maintain robust internal controls and governance processes across the portfolio.
Helping dentists achieve more by making the entire lab process digital — and effortless.
• Build and maintain forecasting models for high-priority production materials including raw materials, resins, chemicals, etc. • Track and maintain supplier signals across the supplier base with particular focus on long-lead and high-risk, critical materials. • Develop initial buy plans for new lab launches and capacity expansions, coordinating across procurement, operations, and lab teams. • Manage the full PO lifecycle in NetSuite from requisition through vendor confirmation, receipt, and closure. • Review and update NetSuite stocking levels and reorder points on a regular cadence, aligned with weekly consumption reporting and lab-level demand changes. • Monitor inventory consumption and proactively identify slow-moving, excess, and obsolete materials. • Manage day-to-day relationships with key production material suppliers, focusing on on-time, in-full delivery. • Identify and execute cost reduction opportunities in a dynamically growing business, including material substitutions, vendor negotiations, and volume consolidation strategies. • Own the intake and execution of material change requests ensuring affected teams are aligned and BoMs are updated accordingly. • Build and maintain standard operating procedures for key procurement workflows.
This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.
Role Description The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company’s Field Services division to ensure they are a profitable contributor to the business. - Exemplify Marco’s vision, mission and values and Gold Standard culture. - Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. - Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. - Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. - Actively participate in the development of the company’s strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. - Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company’s growth and changing objectives. - Provide management, direction and mentorship to Field Services division leadership and personnel. - Recruit, attract and retain key personnel. - Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. - Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. - Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. - Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. - Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI’s are met. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. Qualifications - Bachelor’s degree or equivalent 10 years+ of industry experience. - Valid Driver’s License, proof of personal insurance and an acceptable driving record. Requirements - Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. - Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. - Excellent communication and presentation skills. - Function as a good educator who is trustworthy and willing to share information and serve as a mentor. - Excellent negotiation skills. - Energetic, forward-thinking, and creative. - Highly decisive possessing a “big picture” perspective. - Treat people with respect, work with integrity and ethically and uphold organizational values. Benefits - Wage Range: $137,731 - $227,256 Salary - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .
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Cyber Security, Flash, ERP
