• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals. • Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform. • Post content on our webinar platform and gartner.com. • Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots. • Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media. • Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities. • Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms. • Collect PowerPoint presentations from presenters and provide them with final versions. • Request, add and edit standard virtual event instructional and promotional slides for presentations. • Edit scripts to align with virtual event details and promotions. • Upload presentations and promotional slides to virtual sessions platform. • Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner. • Manage promotional email requests and become a liaison to partners in Digital Marketing. • Provide key metrics and analysis based upon our event data for individual sessions. • Update registration reports on daily basis and send weekly notifications to stakeholders. • Manage preparatory sessions for our sessions with team members and internal/external presenters. • Support additional assignments to maintain consistency, promote accountability and optimize efficiency.

• Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities • Conduct structured research and process reviews • Support transformation initiatives • Develop and refine new or existing processes • Create and maintain operational reports, dashboards, and documentation • Ensure cross-departmental consistency and scalability • Design and execute data collection strategies • Prepare, clean, and transform large datasets • Organize and facilitate collaborative discussions • Proactively identify opportunities in processes • Assessment of operational failure to determine preventative measures • Provide front-line support for internal operational applications

• Work closely with the City Manager and a small team to manage day to day operations • Focus on inventory and revenue management, customer experience and service, and other ad hoc initiatives • Be a dynamic and hospitality-oriented team player!

• Partner with Segment and Commercial leaders to translate market/customer needs into portfolio priorities, content initiatives, and launch readiness; ensure editorial commitments are aligned, transparent, and delivery-ready. • Lead a multi-layered leadership team (directors and managers), ensuring strong accountability, coaching, succession planning, and consistent performance management across people leaders and teams. • Drive transformation for AI-enabled, agentic delivery, ensuring analytical content is optimized for accuracy, currency, structure/metadata, and explainability needs within AI-powered customer experiences; sponsor adoption of AI-assisted workflows with strong human-in-the-loop standards and governance. • Bring strong product fluency and steer cross-functional delivery, partnering with Product and Technology to shape roadmaps, define requirements, and lead/guide project teams through execution—ensuring editorial and operational needs are translated into scalable platform capabilities. • Own budgets and cost efficiency, including multi-million-dollar author and contractor spend, resourcing strategy, and operating plans. • Build and scale external author pool, including scaling recruitment, onboarding, and retention of high-caliber experts; strengthen commissioning strategy and author network health. • Establish KPI discipline and high-quality reporting, creating a single source of truth for quality, currency, throughput, cycle time, and cost efficiency; use data to identify risks, performance gaps, and improvement actions. • Stay market-savvy, maintaining strong awareness of legal practice developments, competitive landscape, and emerging AI trends; bring insights into roadmap planning, portfolio decisions, and product/content differentiation.