• Support the implementation and maintenance of efficient, effective, and compliant QMS processes that align with BeOne’s quality and business objectives • Collaborate with the QMS Process Oversight and Performance Management team and BPOs to define, track, and analyze key performance indicators (KPIs), identify trends, and recommend actions to enhance process performance • Support Quality Council, Management Review, and other governance meetings by ensuring KPIs, clear summaries of process performance, and effective communication of risks, trends, and required actions • Contribute to digital transformation initiatives by supporting the implementation of tools, automation, and analytics that modernize QMS processes and improve data visibility and system performance • Collaborate with process owners and governance teams to review and enhance QMS policies and enterprise SOPs, ensuring clarity, consistency, and compliance with regulatory expectations • Partner with functional teams to improve the technical accuracy and clarity of documentation within Deviations, Complaints, Change Controls, and other QMS records, providing guidance on root cause analysis and compliant documentation practices • Lead or contribute to cross-functional improvement projects to streamline QMS workflows, enhance user experience, and improve right-first-time execution of quality records • Support internal and external audit and inspection readiness by ensuring QMS documentation and records are complete, current, and easily accessible • Work cross-functionally with Quality, Technical Operations, Regulatory, and other business partners to promote alignment and continuous improvement across QMS processes

• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals. • Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform. • Post content on our webinar platform and gartner.com. • Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots. • Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media. • Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities. • Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms. • Collect PowerPoint presentations from presenters and provide them with final versions. • Request, add and edit standard virtual event instructional and promotional slides for presentations. • Edit scripts to align with virtual event details and promotions. • Upload presentations and promotional slides to virtual sessions platform. • Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner. • Manage promotional email requests and become a liaison to partners in Digital Marketing. • Provide key metrics and analysis based upon our event data for individual sessions. • Update registration reports on daily basis and send weekly notifications to stakeholders. • Manage preparatory sessions for our sessions with team members and internal/external presenters. • Support additional assignments to maintain consistency, promote accountability and optimize efficiency.

• Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities • Conduct structured research and process reviews • Support transformation initiatives • Develop and refine new or existing processes • Create and maintain operational reports, dashboards, and documentation • Ensure cross-departmental consistency and scalability • Design and execute data collection strategies • Prepare, clean, and transform large datasets • Organize and facilitate collaborative discussions • Proactively identify opportunities in processes • Assessment of operational failure to determine preventative measures • Provide front-line support for internal operational applications

• Work closely with the City Manager and a small team to manage day to day operations • Focus on inventory and revenue management, customer experience and service, and other ad hoc initiatives • Be a dynamic and hospitality-oriented team player!