Role Description DemandTec is seeking a results-driven Enterprise Account Executive to join our growing sales team. In this high-impact role, you will own the full sales cycle for net-new enterprise accounts, and certain strategic account growth from within our existing customer base. The ideal candidate will be passionate about bringing our AI-powered pricing and trade collaboration platform to large-format retailers and CPG companies. You will work closely with prospects’ executive stakeholders—from Chief Merchandising Officers to VP-level category leaders—to uncover strategic pricing and margin challenges and position DemandTec as the definitive solution. This is an opportunity to represent a category-defining product with a proven customer base and a 25-year track record of delivering measurable ROI. - Drive proactive prospecting and demand creation across an assigned territory, leveraging outbound outreach, executive networking, industry events, and account-based marketing to build and sustain a healthy pipeline. - Own the full enterprise sales cycle from initial discovery through contract negotiation and close for net-new logos across grocery, specialty, apparel, convenience, and CPG segments. - Apply MEDDICC/MEDDPICC methodology rigorously to qualify opportunities, identify economic buyers and champions, understand decision criteria, and maintain accurate pipeline health and forecast integrity. - Manage and develop an assigned territory, building strategic account maps, prioritizing target accounts, and executing a disciplined territory business plan. - Lead and coordinate team-selling pursuits, orchestrating Solution Consulting, Product, Customer Success, and Executive Sponsors to align resources and deliver a compelling, differentiated buying experience. - Conduct consultative discovery sessions with C-suite and VP-level stakeholders to surface pricing, promotion, markdown, and trade collaboration challenges, and connect them to measurable business outcomes. - Develop and deliver compelling solution presentations, business cases, and ROI analyses tailored to each prospect’s strategic priorities and decision criteria. - Collaborate with Marketing on inbound lead follow-up and account-based marketing strategies for high-priority target accounts. - Maintain rigorous pipeline hygiene, accurate forecasting, and complete opportunity records in CRM. - Stay current on retail industry trends, competitive dynamics, and customer challenges to sharpen DemandTec’s value positioning. - Represent DemandTec at industry conferences, trade events, and executive roundtables to build brand awareness and generate pipeline. Qualifications - Competitive base salary and uncapped commission structure with OTE commensurate with experience. - Comprehensive health, dental, and vision benefits. - 401(k) with company match. - Flexible PTO and a remote-first work environment. - Access to cutting-edge AI tools and a best-in-class technology stack. - A collaborative, high-performance culture with strong leadership support and a clear path for career growth.

Role Description Primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. Responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes. To be a customer facing representation of an industry leading company with a passion to provide industry leading service. Key Responsibilities - Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment. - Provide outstanding level of service efficiently and effectively. - Customer contact includes in and outbound telephone calls, emails, faxes, and any digital platform related activity. - Trained on a range of systems related to support our service offering. - Deliver world class support and guidance to global customers within the Customer Service department through: - Order and enquiry handling: - Process customer orders and enquiries accurately, efficiently, and in full through to completion. - Adhere to regulatory, legislative, and compliance-based SOPs while handling customer data. - Process quotations and product sourcing enquiries in line with training and reference documents. - Keep up to date with Standard Operating Procedures to ensure compliance. - Log compliance-based enquiries in the Quality system as per SOP. - Develop relationships with customers to deal with enquiries first time and in full. - Training and Process: - Complete an ‘onboarding’ training program specific to your Customer Services role. - Assist in delivering training to new starters. - Ensure familiarization and confidence in using all systems and processes. - Input in improving customer experience by communicating process constraints or improvement ideas. - Attend all compliance-based refresher training programs. - Provide constructive feedback using the Peakon system. - Comply with all internal practices and SOPs. - Strive to achieve personal objectives set by line manager and relevant departmental KPIs. - Develop and maintain an understanding of all relevant Clinigen and client products. - Familiarise with internal colleagues’ processes for collaborative exchanges. - Customer Relationship & Support: - Respond to inbound calls, emails, and faxes while meeting department KPIs. - Follow company guidelines while offering solutions to meet customer needs. - Make outbound calls to support strategic projects or business requirements. - De-escalate calls and emails effectively and know when to escalate to senior team members. - Build long-term external customer relationships through effective communication. - Collaborate with internal Clinigen Teams to ensure compliance and customer needs are met. - Communicate and engage with professionalism and flexibility. - Support customer needs in line with departmental KPIs. - Promote Clinigen Direct and encourage customers to process their own orders. - Ensure complaints and non-conformances are captured and corrective actions implemented. - Work flexibly to assist other areas of the Customer Service department as necessary. - The list of duties is not exhaustive but gives a general indication of the tasks involved. Qualifications - Fluent language ability (both written and verbal) for assigned region(s). - Educated to a minimum of GCSE and or equivalent regional qualification. - Demonstrable experience of working in a Customer service environment. - Excellent communication skills with a customer centric focus. - Ability to multitask with great organizational skills. - Adaptable and dynamic approach to ensure the role mimics developing industry trends. - Good working knowledge of all Microsoft Office packages. - Oracle system and digital experience a distinct advantage. - Own vehicle and must be able to work outside office hours when required. - Working hours - 14h00 - 22h00 - Remotely. - Internet access is non-negotiable. Benefits - Company Contribution towards Medical Aid. - AlexForbes Pension Fund. - Group Life. - Performance Bonus.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. This is a remote, field sales position. To help our teams work together effectively, we're looking for someone based in the UK. At Atlassian, we work with over 300,000 customers worldwide, including Mercedes-Benz, Reddit, Domino's, NASA, Nestle, and Splunk. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth. What makes us unique is our belief in our value of 'play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. As an Account Executive, Enterprise, you'll be responsible for building and nurturing relationships with key stakeholders and negotiating complex contracts. You'll also collaborate with internal teams, including Channel Partners, Product Specialists, Account Managers, and Solution Engineers, to ensure customer satisfaction. Are you customer-focused, creative, and have a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies? If yes, we'd love to have you on our team! In this role, you will: - Develop and implement named Account or Territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success - Develop and execute strategic sales plans to achieve company sales goals - Identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals - Develop relationships with C-level and other executive relationships - Understand client needs and propose appropriate solutions to meet those needs - Collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction - Negotiate contracts and pricing agreements with clients - Provide accurate forecasting and account planning and sales forecasts to management - Stay updated on industry trends and competitors to maintain a competitive edge - Travel to meet clients and attend industry events - Build sales strategies for designated territory or named Accounts - Be the main Atlassian point of contact or escalation point for designated Accounts - Run strategy plays to identify opportunities and build long relationships with your customers - Work with complex sales cycles and collaborate with the Channel sales organisation to build sales strategies for designated territories and named accounts More about you: - 8+ years of quota-carrying enterprise software sales experience - Experience growing enterprise accounts - Extensive experience working with enterprise accounts in the UK, and preferably also some other EMEA locations - Experience engaging and building C-level and executive relationships, knowledge of a specific vertical appreciated - Know how to create alignment and orchestrate internal account teams - Experience managing key customer relationships and closing strategic sales opportunities - Experience using a CRM to achieve and correlate key performance metrics - Lead territory and strategic account plans - Experience leading account teams to promote successful customer outcomes - Proactively engage with customers with a consultative approach to discovering new opportunities - Proven track record of exceeding performance targets - Contribute to the overall team culture in a positive, impactful way - You have a learner mindset - Ability to partner cross-functionally and proactively build a network with internal and external stakeholders to drive the business forward Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . #LI-MW4

• Manage a defined set of accounts • Build and sustain strong, long-term relationships with customers • Collaborate to find opportunities for upsell/cross-sell • Align and integrate solutions with customer needs • Drive account planning and leverage extended team resources