Role Description Primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. Responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes. To be a customer facing representation of an industry leading company with a passion to provide industry leading service. Key Responsibilities - Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment. - Provide outstanding level of service efficiently and effectively. - Customer contact includes in and outbound telephone calls, emails, faxes, and any digital platform related activity. - Trained on a range of systems related to support our service offering. - Deliver world class support and guidance to global customers within the Customer Service department through: - Order and enquiry handling: - Process customer orders and enquiries accurately, efficiently, and in full through to completion. - Adhere to regulatory, legislative, and compliance-based SOPs while handling customer data. - Process quotations and product sourcing enquiries in line with training and reference documents. - Keep up to date with Standard Operating Procedures to ensure compliance. - Log compliance-based enquiries in the Quality system as per SOP. - Develop relationships with customers to deal with enquiries first time and in full. - Training and Process: - Complete an ‘onboarding’ training program specific to your Customer Services role. - Assist in delivering training to new starters. - Ensure familiarization and confidence in using all systems and processes. - Input in improving customer experience by communicating process constraints or improvement ideas. - Attend all compliance-based refresher training programs. - Provide constructive feedback using the Peakon system. - Comply with all internal practices and SOPs. - Strive to achieve personal objectives set by line manager and relevant departmental KPIs. - Develop and maintain an understanding of all relevant Clinigen and client products. - Familiarise with internal colleagues’ processes for collaborative exchanges. - Customer Relationship & Support: - Respond to inbound calls, emails, and faxes while meeting department KPIs. - Follow company guidelines while offering solutions to meet customer needs. - Make outbound calls to support strategic projects or business requirements. - De-escalate calls and emails effectively and know when to escalate to senior team members. - Build long-term external customer relationships through effective communication. - Collaborate with internal Clinigen Teams to ensure compliance and customer needs are met. - Communicate and engage with professionalism and flexibility. - Support customer needs in line with departmental KPIs. - Promote Clinigen Direct and encourage customers to process their own orders. - Ensure complaints and non-conformances are captured and corrective actions implemented. - Work flexibly to assist other areas of the Customer Service department as necessary. - The list of duties is not exhaustive but gives a general indication of the tasks involved. Qualifications - Fluent language ability (both written and verbal) for assigned region(s). - Educated to a minimum of GCSE and or equivalent regional qualification. - Demonstrable experience of working in a Customer service environment. - Excellent communication skills with a customer centric focus. - Ability to multitask with great organizational skills. - Adaptable and dynamic approach to ensure the role mimics developing industry trends. - Good working knowledge of all Microsoft Office packages. - Oracle system and digital experience a distinct advantage. - Own vehicle and must be able to work outside office hours when required. - Working hours - 14h00 - 22h00 - Remotely. - Internet access is non-negotiable. Benefits - Company Contribution towards Medical Aid. - AlexForbes Pension Fund. - Group Life. - Performance Bonus.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. This is a remote, field sales position. To help our teams work together effectively, we're looking for someone based in the UK. At Atlassian, we work with over 300,000 customers worldwide, including Mercedes-Benz, Reddit, Domino's, NASA, Nestle, and Splunk. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth. What makes us unique is our belief in our value of 'play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. As an Account Executive, Enterprise, you'll be responsible for building and nurturing relationships with key stakeholders and negotiating complex contracts. You'll also collaborate with internal teams, including Channel Partners, Product Specialists, Account Managers, and Solution Engineers, to ensure customer satisfaction. Are you customer-focused, creative, and have a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies? If yes, we'd love to have you on our team! In this role, you will: - Develop and implement named Account or Territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success - Develop and execute strategic sales plans to achieve company sales goals - Identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals - Develop relationships with C-level and other executive relationships - Understand client needs and propose appropriate solutions to meet those needs - Collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction - Negotiate contracts and pricing agreements with clients - Provide accurate forecasting and account planning and sales forecasts to management - Stay updated on industry trends and competitors to maintain a competitive edge - Travel to meet clients and attend industry events - Build sales strategies for designated territory or named Accounts - Be the main Atlassian point of contact or escalation point for designated Accounts - Run strategy plays to identify opportunities and build long relationships with your customers - Work with complex sales cycles and collaborate with the Channel sales organisation to build sales strategies for designated territories and named accounts More about you: - 8+ years of quota-carrying enterprise software sales experience - Experience growing enterprise accounts - Extensive experience working with enterprise accounts in the UK, and preferably also some other EMEA locations - Experience engaging and building C-level and executive relationships, knowledge of a specific vertical appreciated - Know how to create alignment and orchestrate internal account teams - Experience managing key customer relationships and closing strategic sales opportunities - Experience using a CRM to achieve and correlate key performance metrics - Lead territory and strategic account plans - Experience leading account teams to promote successful customer outcomes - Proactively engage with customers with a consultative approach to discovering new opportunities - Proven track record of exceeding performance targets - Contribute to the overall team culture in a positive, impactful way - You have a learner mindset - Ability to partner cross-functionally and proactively build a network with internal and external stakeholders to drive the business forward Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . #LI-MW4

• Manage a defined set of accounts • Build and sustain strong, long-term relationships with customers • Collaborate to find opportunities for upsell/cross-sell • Align and integrate solutions with customer needs • Drive account planning and leverage extended team resources

Title: Executive Robotic Stapling Specialist - (Nassau / Soffolk County) Location: Long Island, New York, Nassau/ Suffolk Remote Full time job requisition id R65023 Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Careers that Change Lives Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. A Day in the Life The Executive Stapling Robotics Specialist is a key technical and strategic expert responsible for driving market share growth in stapling technologies while pioneering robotic hybrid bedside procedures. This role partners with cross-functional teams to execute market development programs, develop key opinion leader (KOL) strategies, and enhance robotic surgical expertise to support long-term portfolio expansion. Territory: Nassau/Suffol Job Responsibilities Stapling Technology Leadership: - Serve as the foremost district expert on stapling, leveraging proprietary technologies such as Signia with Specialty Reloads and Circular EEA™ to drive market share growth. - Provide hands-on training and clinical support to surgeons and surgical teams. Robotic Hybrid Bedside Procedure Expansion: - Lead the introduction and execution of robotic hybrid bedside procedures across the district. - Drive conversion opportunities by working closely with robotic surgery teams. Market Development Program Execution: - Initiate and execute district-wide programs, including: - Therapy Awareness Programs - Robotic-Assisted Surgery (RAS) Adoption - Peer-to-Peer Training Programs - Partner with MedEd to execute KOL engagement strategies to influence market adoption. - Collaborate with HEPR to identify and address economic opportunities for portfolio expansion. Robotic Surgery Presence & Expertise: - Maintain a weekly presence in robotic procedures (utilizing hernia/barbed suture techniques) to deepen expertise in robotic surgery, clinicians, and program development. - Position the district for seamless HUGO™ platform entry by building strategic relationships with robotic surgery teams. Success Metrics: - Achieve/exceed sales quota for assigned products. - Increase margin growth by shifting from manual to powered stapling solutions. - Improve new business conversion ratios through procedure adoption and surgeon engagement. - Enhance opportunity management and forecasting accuracy to drive business performance. - Product Portfolio Alignment: - Stapling – Signia™, Specialty Reloads, Circular EEA™ - Wound Closure – V-Loc™ Absorbable Barbed Suture - Digital Technologies Responsibilities may include the following and other duties may be assigned. Must Have: Minimum Requirements - High School Diploma (or equivalent) AND at least 10+ years experience* OR - Associate’s Degree AND at least 8+ years experience* OR - Bachelor’s Degree AND at least 6+ years experience* *Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Nice to Have - Previous sales experience with Medtronic Surgical - Business Acumen and ability to analyze regional sales potential, leading and coaching abilities demonstrated by a demonstrated track record for meeting and exceeding sales objectives - Proven track record in sales within the medical device or healthcare industry, preferably in the surgical or related fields. - Strong understanding of clinical environments and the ability to communicate complex product information to diverse stakeholders. - Experience in building and managing key customer relationships with decision-makers in both clinical and administrative roles. - Ability to analyze business trends and use insights to develop actionable strategies. - Excellent organizational and time-management skills. - Strong communication and interpersonal skills. - Ability to work independently and collaboratively within a team environment. - Proficiency with CRM software (e.g., SF.com) and Microsoft Office Suite. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$110,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.