Role Description The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer, listening to their needs and asking probing questions in preparation for the installation or service call. They must effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with a plan of action to address the customer issue with an emphasis on quality work and efficiency to minimize installation or downtime and to control costs. Essential Duties and Responsibilities: - Perform various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to: - Gripper settings on impression and transfer delivery bars - Pump and inker issues - Seals, register drives, ink key seals - Plate and blanket clamps - Bladder replacement - Machines crashes with infeed, inker, base unit, or delivery - Perfector issues and cylinder replacement - Perform installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press. - Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. - Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation. - Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department. - Deliver world-class customer service with each and every customer interaction. - Fulfill the obligation of the original service call and see the service call through completion. - Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, and recording time, expenses, and work performed in MDS. - Adhere to all applicable customer practices and policies while working at their site. - Perform other related job responsibilities as necessary based on business needs. Qualifications - High School Diploma or GED-equivalent required; post-high school degree or certification in a technical field preferred. - Two years minimum of related education and work experience in printing, press manufacturing, industrial/plant maintenance, or other related technical field. - Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software. - Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers. - Ability to read electrical schematics and mechanical CAD drawings. Requirements - Location: Ontario 100% Remote with nearly 100% business travel domestically and occasional international travel. - Reports to: Senior Director of Service. - Standard Schedule: Monday – Friday; must be able to work weekends, early mornings, and some evenings. - FLSA Status: Non-Exempt/Hourly. - Compensation: $27 - $46 per hour.

Role Description Join Blew & Associates, P.A. as a Subsurface Utility Engineering (SUE) Technician and become a vital part of our field operations team! As a SUE Technician, you'll work on projects that involve detecting and mapping underground utilities, keeping safety and efficiency at the forefront of your efforts. With hands-on training and access to cutting-edge SUE technology, you'll become an expert in operating advanced equipment like ground penetrating radar (GPR) and utility location tools. Your role is crucial in minimizing risks and ensuring smooth construction operations for our valued clients. - Conducting field investigations using state-of-the-art SUE equipment - Mapping and documenting underground utilities to provide essential data for construction projects - Collaborating with other skilled professionals to ensure accuracy and efficiency in all operations - Participating in ongoing training to enhance your knowledge and skills in SUE practices - Maintaining a positive and proactive attitude while adapting to various work environments Qualifications - Experience with Ground Penetrating Radar (GPR) - Experience with Electromagnetic Locators - Experience with RTK GPS - Competency in common utility infrastructure - A high school diploma or equivalent; technical education is a plus! - Previous experience in construction, electrical, plumbing and/or hydro-vac is beneficial but not required - Previous experience in construction, utility services, or a related field is beneficial but not required - Exceptional attention to detail and strong communication skills are essential for success in this role - A willingness to learn and adapt to new technologies and processes is a must - Physical ability to perform fieldwork in different weather conditions and environments Benefits - 95% coverage of health benefits, including Medical and Dental, with optional family and/or dependent enrollment paid by the employee at a group rate - 50% company contribution towards Vision coverage - Tuition reimbursement (up to $5,250 per year) - 401(k) matching program: company match 100% of your deferrals up to 3% of your compensation, plus 50% of your deferrals over 3% not exceeding 5% of your compensation - 100% employer-paid Short-Term Disability with employee buy-up options - 100% employer-paid Life Insurance Coverage with employee buy-up options - Holiday pay - Sick pay - Paid vacations - Paid parental leave - Per diem for any overnight stay - Overtime incentives - Possible year-end bonuses based on performance and tenure - Apparel allotments for boots and work attire - Company Truck - Company-Paid Cell Phone - Company Equipment

Role Description The Field Office Technician, Senior manages field IT support operations to ensure end-user devices, connectivity, and local infrastructure at distributed offices remain reliable, secure, and compliant. The role plans and coordinates technician dispatches, wellness checks, and on-site troubleshooting for hardware, software, and network issues while serving as the primary escalation point for complex incidents. This leader aligns field practices with enterprise service-management and security standards and tracks service quality and workload metrics to drive continuous improvement in customer experience. Key Responsibilities - Coordinate field-support schedules, dispatches, and wellness campaigns across multiple locations, ensuring appropriate staffing and timely coverage of office needs. - Oversee hands-on troubleshooting and resolution for endpoints, peripherals, networking, and collaboration tools at field sites, including coordination with remote support when appropriate. - Serve as the primary escalation point for complex issues, working across field technicians, service desk, and engineering teams to resolve incidents and prevent recurrences. - Monitor field-support metrics such as response times, ticket volumes, first-contact resolution, and repeat incidents, using data to refine processes and workload distribution. - Ensure field activities adhere to incident-management and request-management best practices, including use of standard tools, documentation, and communication protocols. - Organize, train, and lead a team of Field Office Technicians, providing coaching on technical troubleshooting, customer service, and adherence to enterprise policies and procedures. - Maintain relationships with enterprise IT and security teams to ensure local practices reflect current standards for configuration, patching, and device wellness. - Contribute to process and tool improvements for field support, including development of checklists, runbooks, and knowledge articles to standardize service delivery. Qualifications - Bachelor’s degree in IT, Computer Science, Business Administration, or a related field, or equivalent relevant work experience. - Minimum of 8 years of experience in incident management, user support, or closely related IT roles, including experience leading field, desktop, or technical-support teams. - Strong understanding of ITIL principles, incident management best practices, and use of incident-management tools to manage tickets and track performance. - Demonstrated experience managing multiple incidents and field activities simultaneously across distributed locations while maintaining service quality. - Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to work effectively with technicians, service-desk staff, engineers, and business stakeholders. - Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position. Preferred Qualifications - Experience aligning field-support operations with ITIL-based incident and request-management processes and implementing process improvements in a service-management framework. - Relevant certifications such as ITIL Foundation or desktop-support/endpoint certifications from major vendors. - Prior experience supporting federal or other highly regulated environments with distributed field offices. - Experience developing training materials and delivering coaching or workshops for field technicians and support staff. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Engage with customers, partners or professional services providers in software installation / system integration at client sites and remotely. • Commit long term for migration and support of legacy workloads running on emulators. • Excel in working with legacy systems, troubleshooting network and running virtual machines.