Role Description Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians are responsible for assisting with the installation of large and complex doors with mechanical, electronic and code-compliance aspects. - Provide an outstanding experience to general contractor and end-user customers while installing and servicing life-saving fire and security doors. - Work from their own homes and use their own trucks, with products shipped directly to job sites. - Jobs dispatched by a support team based at Won-Door’s headquarters in Salt Lake City, Utah. - During training, travel with the journeyman and stay local to the scheduled work. Qualifications - Experience in installation of complex doors preferred. - Strong customer service skills. - Ability to work independently and manage time effectively. Requirements - Must have a reliable truck for transportation. - Ability to comply with safety standards and regulations. - Willingness to travel for training and job assignments. Benefits - Specialized training on the installation of doors through ongoing classes offered through ARCAT. - Opportunity to work with a respected brand in the industry.

• Start your day from home, head to customer sites, and manage jobs through our field service system. • Meet the customer, understand the issue, and keep them updated as you resolve the problem. • Use a Windows laptop to review system logs, run checks, and record your work. • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step. • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed. • Test the equipment and clearly document what you’ve done before leaving. • Use quieter time for structured learning and training modules. ****Service levels & priority work** • You’ll work to agreed service levels (SLAs) that help keep customer sites running. • Most work is planned maintenance and scheduled visits. • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. • Our aim is always a first-time fix and minimal disruption for the customer. ****Training & support** • Structured onboarding and shadowing. • Product training and access to learning modules/Academy development. • Ongoing support from schedulers, technical support, and field leadership.

• Install and configure NetApp FAS, AFF, ASA, and E/EF-series systems (switch-based or switchless setups) • Lead planning, design, implementation, and closure • Collaborate with internal engineering teams and client stakeholders to ensure successful delivery • Conduct technical knowledge-sharing and mentoring sessions

• Responsible for installation, commissioning, site acceptance tests and repair of PowerStation, Transmission, Substation & Transformer monitoring equipment. • Planning and Scheduling FS Engineering visits for installation, commissioning, site acceptance tests repair, training and support with OEM and Utility customers. • Liaise with customers to increase FS sales. • Identification and development of commercial opportunities. • Provide V.O.C. feedback to Management, Sales associates, Factory Quality and commercial associates. • Travel required – up to 75%.