Role Description We are currently seeking a Senior Field Service Technician to support customer sites and field operations within an assigned territory. - Evaluate customer-rejected doors and document findings using CRM systems or claims documentation. - Perform warranty repairs and communicate quality issues to manufacturing plants. - Serve as a liaison with customers. - Schedule and plan travel, manage expenses, and develop remediation plans. - Act as a subject matter expert and train technicians. - Partner with sales and management as needed. Qualifications - High School Diploma or GED. - 4–6 years of customer-facing field or quality experience (doors preferred). - Proficiency with Microsoft Office. - Strong problem-solving skills. - Valid driver’s license. - Ability to safely use measurement tools and perform physical job requirements. Requirements - Ability to travel extensively (approximately 75% travel, including overnight travel as needed). - Ability to perform repetitive movements, bend, twist, squat, kneel, and lift, push, or pull up to 40 pounds in field environments. Benefits - Competitive compensation. - Comprehensive benefits package including medical, dental, vision, life and disability insurance. - 401(k) with company match. - Paid time off (vacation, floating holidays, and company holidays). - Employee Assistance Program. - Stock Purchase Program. - And more.

• Provide highly visible customer support through the performance of on-site installation • Oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customers on administrative and technical matters for assigned projects • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Enhance account profitability through efficient service execution and by identifying revenue opportunities

Role Description You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites across the upper Midwest (Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin). Your role: - Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. - Build strong customer relationships by understanding their business environment while contributing to service revenue growth. - Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. - Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. - Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. - Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. - Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. - Travel extensively (approximately 90%) within the assigned territory to support customer sites, which may require overnight stays and air travel. - May be tasked to back-up colleagues nationwide. Qualifications - You have 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment. - Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred. - You have strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems. - You are comfortable using a wide range of diagnostic tools and test equipment. - You hold an associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience. - You bring practical problem-solving skills in regulated service environments. - You are able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation. Requirements - This position has an extensive travel expectation, including working in hospitals, healthcare facilities, home offices, and remote settings. Benefits - The pay range for this position in IL, IN, MI, MO, OH, WI is $42.00 to $65.00 hr. - The pay range for this position in MN is $44.00 to $69.00 hr. - This role includes on-call pay, company fleet/car (if applicable), training, and advancement opportunities. - Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Company Description We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

• Responsible for providing on-site support to ADD customers. • Support field personnel and District business objectives and goals. • Provide direction and develop mentoring skills to mentor other FSRs. • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database. • Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. • Work effectively within a diverse and dynamic team environment.