• Responsible for providing on-site support to ADD customers. • Support field personnel and District business objectives and goals. • Provide direction and develop mentoring skills to mentor other FSRs. • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database. • Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. • Work effectively within a diverse and dynamic team environment.

Role Description The Traveling Field Clinical Representative provides expert clinical and technical support for Inspire therapy across multiple geographic regions. This position requires extensive travel, including multiweek or multi-month assignments, to support procedural excellence, clinical education, and care pathway adoption at customer sites regionally. This role partners with field clinical and sales teams, as well as cross-functional partners, to ensure high-quality patient outcomes while supporting the regional and national expansion of Inspire therapy. Travel Requirements & Assignment Structure - This is a designated travel role requiring 75–100% travel, often including overnight stays, consecutive travel weeks, and short notice scheduling based on clinical need. - Travel assignments may include: - Short-term rotations: 1–4 weeks - Medium-term rotations: 1–3 months - Long-term rotations: 3–12 months - Assignment location, duration, and schedule will be communicated in advance whenever possible; adjustments may occur based on business priorities. - All travel will follow company guidelines for transportation, lodging, meal reimbursement, and schedule planning. Opportunities You Will Have in This Role - Provide expert technical support during Inspire airway exams, implant procedures, device activations, and care pathway follow-ups across multiple locations. - Partner with Field Clinical Trainers to support complex cases and advanced troubleshooting in diverse hospital environments. - Maintain all required credentials and hospital access privileges in each assigned geography. - Support consistent clinical adoption of the Inspire care pathway at new and existing accounts within assigned travel rotations. - Conduct post-training follow-ups to reinforce best practices and clinical proficiency. - Deliver ongoing clinical support to ensure therapy success and high patient satisfaction. - Provide structured training, in-services, and ongoing education for provider teams across assigned travel sites. - Present peer-reviewed scientific and clinical information to customers and sales partners. - Maintain up-to-date knowledge of clinical publications, advancements in therapy, and scientific evidence. - Complete all required SleepSync training and ensure accurate data entry for referred and treated patients. - Document all clinical activities including procedures, activations, device registrations, and education sessions. - Support regional and national education initiatives with technical expertise while on travel rotation. - Build and maintain strong relationships with clinical stakeholders at each assignment location. - Assist with patient referral completion and ecosystem referral flow to support patient access. - Collaborate with sales, marketing, and reimbursement teams to align clinical efforts. Qualifications - Bachelor’s degree in a technical or scientific field preferred. - 2+ years of related clinical, healthcare, or medical device experience OR Bachelor's degree + 1+ year applicable Inspire experience OR Associate’s degree/professional certification + 5+ years clinical or medical device experience. - Experience supporting implantable medical devices, including intraoperative and follow-up activities. - Demonstrated ability to manage complex patient pathways with high attention to detail. Requirements - Valid driver’s license, proof of insurance, and ability to travel extensively (air and ground). - Ability to manage frequent schedule changes, tight timelines, and diverse clinical environments. - Proficiency in Microsoft Office Suite. - Strong communication, problem-solving, and customer engagement skills. - Ability to travel (including overnights as needed) primarily within the home territory, with periodic travel across the continental U.S. as business needs require. Benefits - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - All employees have the opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.

Role Description The Lead Field Technician serves as the senior technical resource for field operations, responsible for performing complex installations, deployments, troubleshooting technical issues, and leading field technicians to ensure projects are completed safely, efficiently, and to quality standards. This role combines hands-on technical work with field leadership, coordinating daily activities, mentoring technicians, and acting as the primary on-site liaison between customers, project managers, and internal teams. There is typically travel to different client sites. - Lead and coordinate daily activities of field technicians on various job sites. - Assign tasks, monitor progress, and ensure work meets quality and safety standards. - Provide on-the-job training, mentoring, and technical guidance to field technicians. - Escalate complex technical or operational issues to management when necessary. - Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure. - Troubleshoot and resolve technical problems in the field. - Interpret technical drawings, schematics, and project documentation. - Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements. - Serve as the primary on-site contact for customers and internal stakeholders. - Coordinate equipment, materials, and tools required for field work. - Track project progress and provide status updates to management. - Ensure work is completed on schedule and within scope. - Review completed work for quality and accuracy. - Identify opportunities to improve processes, efficiency, and customer satisfaction. - Support continuous improvement initiatives within field operations. Qualifications - Strong hands-on experience with field services, hardware deployments, and multi-site rollouts. - Experience leading technicians or serving as the senior technical resource in the field. - Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment. - Ability to walk into a site, assess what is needed, and take control of execution. - Comfortable operating in fast-paced, high-visibility environments. - Strong communication skills with both technicians and client-facing site contacts. - Professional presence, sound judgment, and ability to work independently. - Ability to lift up to 30lbs as needed and work in various environmental conditions. - Valid driver’s license with ability to travel to job sites. Requirements - Min: USD $75,000.00/Yr. - Max: USD $96,000.00/Yr. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, and medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, care time, Wellness, and Volunteer Time Off days.

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. • Diagnose and repair devices to board level with accuracy and efficiency. • Deliver Level 1 desk side support for Windows-based systems. • Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. • Maintain accurate records of work completed, parts used, and updates in service systems. • Ensure excellent customer service and communication at all times. • Travel to various customer locations across the UK as required.