INNIO

Role Description The Technical Support Specialist is a key member of INNIO’s global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the Americas. This role delivers troubleshooting support for INNIO Jenbacher’s product portfolio, supporting key accounts, channel partners, distributors, plant personnel, and field technicians. The Technical Support Specialist will manage technical issues from first customer contact through resolution, both remotely and onsite. This position will be remote and will follow a rotational work schedule based on business needs. Essential Responsibilities - Support customer-focused issue resolution for unplanned service events, managing cases from initial contact through final resolution, including field technician dispatch, briefing, debriefing, and implementation of lessons learned. - Provide first, second, and third level troubleshooting support for INNIO Jenbacher gas engines and associated systems, both remotely and onsite. - Support commissioning, start-up, minor maintenance, and troubleshooting activities for engines and packaged accessories, including generators, low- and medium-voltage systems, gas supply, controls, and PLCs. - Coordinate with customers, distributors, and service partners to evaluate site readiness, conformity, and documentation accuracy; follow up on open action items within defined timelines. - Identify, track, and resolve technical and quality issues during commissioning, overhauls, repairs, upgrades, and maintenance activities. - Utilize global service tools, processes, and best practices to support resolution speed, quality, and customer satisfaction. - Contribute to service performance metrics and KPI reporting. - Support a collaborative, customer-centric approach across technical support and field service teams, emphasizing responsiveness, clear communication, and continuous improvement. - Participate in service events and technical forums to support knowledge sharing and strengthen customer and partner relationships. - Performs other duties as assigned to assist with successful operations and business continuity. Qualifications - Bachelor’s degree in Mechanical or Electrical Engineering, or Engineering Technology, or an associate degree in a related technical field, or a combination of education and relevant work experience. - Minimum of five (5+) years of experience in a technical role or hands-on field service experience, with a focus on issue resolution in reciprocating engine or gas compression applications. - Strong customer service experience with the ability to handle technical issues in high-pressure environments. - Proficiency in Microsoft Office. - Willingness to travel within the Americas region up to 20% as business demands. - Willingness to participate in shift work and on-call support as required. - Valid driver’s license. - Legally authorized to work in the U.S. without current or future sponsorship. Knowledge, Skills, & Abilities - Understanding of gas engine systems and related mechanical, electrical, and control components. - Solid technical aptitude combined with business awareness and basic IT proficiency. - Strong problem-solving and root cause analysis skills, including experience with mechanical failure analysis. - Excellent verbal and written communication skills, with the ability to explain technical topics to diverse audiences. - Ability to work effectively in a global, multicultural environment and collaborate across functions and regions. - Ability to work independently while managing multiple priorities. - Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms. - Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction. - Ability to work in a field or office environment. - Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance.

Role Description A Business Transformation Intern will gain hands-on experience within INNIO supporting multiple business areas. They work under the supervision of the business transformation team. - Assist in the development and execution of strategies and roadmaps. - Conduct research to identify customer needs and market trends. - Collaborate with cross-functional teams including engineering, design, marketing, and sales. - Help in the creation of documentation and presentations. - Participate in agile development processes and work with project management tools. - Support in the analysis of performance metrics and KPIs. - Assist in coordinating product launches, business initiatives and go-to-market strategies. Qualifications - Pursuing or recently completed a Bachelor's or Master's degree in Business, Marketing, Engineering, or a related field. - Strong interest in business transformation & related focus areas. - Excellent analytical, problem-solving, and organizational skills. - Ability to work effectively in a team-oriented environment. - Strong communication and presentation skills. - Proficiency in Microsoft Office Suite and familiarity with project management tools. - Ability to manage multiple tasks and projects simultaneously.

Role Description The Customer Service Manager (CSM) works closely with our Channel Partners and end user customers to build strong, supportive relationships with them and their personnel across their assigned region. The CSM will work closely with the channel Partners within their region to support growth of their Waukesha business and will leverage branch-level channel connections to support Waukesha commercial initiatives, including: - Assessing channel capabilities - Assisting in the CPR KPI monitoring at the local branch level - Assisting the sales team in the launch of aftermarket marketing campaigns The CSM will work with all functions within INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical issue resolution. Location: This is a remote position that must be based in the state of Texas, with a preference in the Midland, TX area. In this role, you will be responsible for: - Ownership and oversight for service execution for assigned Partners while working across all internal functions and in conjunction with Partner’s personnel to support parts fulfillment, warranty, fleet programs, issue resolution, technician training, systems training, and installed base support. - Assisting with onboarding and offboarding of channel Partners, and assisting in the channel audit program. - Supporting assigned Partners with service parts inquiries, quote assistance, parts/engine research, systems training and other actions that help drive incremental parts order volume. - Ownership of all assigned Partner service project/contract related execution. - Coordinating support from local and remote teams to respond to inquiries on a timely basis. - Supporting region Sales and Service team in execution of sales strategy for new units and services. - Supporting execution of Partner’s flow parts orders and revenue plan. - Helping to identify Partner and end user opportunities and shortfalls and working with regional team to drive actions to meet plan. - Assisting Service Sales Manager in demand creation of new regional CM&U (Conversion Modifications & Upgrades) project opportunities or multi-year agreements as needed. - Working with regional Sales team and Partners to identify and support regional channel Partner growth strategies including but not limited to aftermarket campaigns. - Acting as primary liaison for questions/concerns between end customer, Partner and HQ resources. - Accelerating RCA resolution by proactively supporting internally to move organization towards conclusion. - Supporting finance team in cash collection activities and Partner follow up as needed. - Supporting NPS (net promoter score) survey and inputs to Scorecard process to measure Partner performance and end user feedback. Qualifications - Bachelor’s Degree from an accredited college or university with a minimum of 5 years of experience in a customer facing role and technical background or equivalent knowledge/experience. - Minimum of 3 years of professional experience in a customer service, key account support, contract and/or project management role in gas compression and/or power generation industry. - Minimum of 1 year of experience working with Oracle ERP system. - Ability and willingness to travel up to 30%, primarily within the assigned regions. - Self-motivated with ability to multitask and manage various customer events and activities simultaneously while working remotely. - Strong customer and interpersonal communication skills both written and verbal. - Ability to work effectively and influence within cross functional teams. - Computer knowledge and experience in MS Office, Outlook, Excel, etc. - Ability to learn and adapt to new systems quickly. - Passionate customer service orientation and customer advocate. - Fluent in English.

Role Description - Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines. - Perform preventative maintenance (oil change, valve adjustment, lube and check equipment). - Experienced using tools (including diagnostic equipment, hand tools, and power tools). - Ability to read, interpret safety documents, schematics and other mechanical diagrams. - Experienced in troubleshooting and repairs of an engine. - The ability to work well as part of a team. - Willing to work in non-climate-controlled conditions. - Ability to travel including overnight travel. - Strong computer skills including Microsoft Word, Excel, Outlook. - Must have a positive attitude, strong work ethic and desire to succeed. - Must be able to communicate via telephone & email. Qualifications - Strong customer service mindset and strong skills to drive, support, empower and inspire the Service teams and Customers. - +7 years’ experience in a technical role or extensive years of experience with issue resolution exposure within (Field-) Service on engines (ideally INNIO Jenbacher engines). - Technical attitude, complemented by strong business acumen including basic IT skills. - Willingness to work in shift model (depending) and on call. - Experience working with electrical or mechanical systems. - Fluency in English a must. - Good interpersonal skills. Job Specific Knowledge - Strong communication skills…experienced in customer communications. - Boundaryless and multi-culture working mindset and team player. - Able to work efficiently without direct supervision. Preferred - Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types. - Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6. - Mechanical RCA research and analysis exposure. - Previous field experience a bonus.

About INNIO:INNIO is a leading provider of gas engines, power equipment, and related services, driving the energy transition with innovative solutions. Our Jenbacher and Waukesha product lines deliver reliable, efficient, and sustainable energy to customers worldwide. At INNIO, we are committed to empowering our employees, supporting our communities, and powering a cleaner, more resilient future. Purpose:Lead and manage Field Service Technicians and Work Preparators within the assigned service region, ensuring operational excellence, safety, and customer satisfaction. Key Responsibilities: - Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction. - Responsibility for classification according to the qualifications of the service technicians in the service region. - Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP. - Collaboration in the strategic planning of the service region. - Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region. - Supporting the Service Sales Managers by developing and introducing standardized processes. - Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market. - Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities). - Cost optimization of service calls and fulfilment of service contract requirements. - Escalation of complex technical issues to the Help Desk. - Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties). - Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how. - Management of the subordinate employees according to target agreements and employee development. Required Qualifications: - High school diploma or GED. - Completed technical or electrical/electronic vocational training. - Several years of experience in the electrical and/or mechanical field. - Proven experience leading a team of technicians. - Business fluency in English. - Strong technical background. - Confident user of Oracle and Microsoft applications. - Willingness to travel up to 30% for customer and employee audits. - Residency in the DFW/Abilene area or willingness to relocate. Desired Qualifications: - Experience in plant engineering or the energy/power generation sector. - Experience in service management, especially with reciprocating engines. - Knowledge of Jenbacher gas engine series. - Knowledge of business administration. - Experience with coaching and onboarding new employees. Soft Skills: - Strong leadership and team motivation abilities. - High degree of flexibility and resilience. - Excellent communication and interpersonal skills. - Strong analytical and process optimization mindset. - Customer-oriented with effective problem-solving skills. - Ability to negotiate and influence stakeholders. - Commitment to continuous improvement and learning. - High integrity and professionalism. What We Offer: - Opportunity to lead a dynamic service team in a growing industry. - Professional development and training. - Supportive and collaborative work environment. Benefits & Perks:We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan, and voluntary long-term disability and life insurance. We also provide company-paid short-term disability and basic life insurance to support your well-being and financial security. Additional perks include tuition reimbursement and a fitness reimbursement program to support your personal and professional growth. Ready to join a team that’s powering a better future? Apply now!

About INNIO:INNIO is a leading provider of gas engines, power equipment, and related services, driving the energy transition with innovative solutions. Our Jenbacher and Waukesha product lines deliver reliable, efficient, and sustainable energy to customers worldwide. At INNIO, we are committed to empowering our employees, supporting our communities, and powering a cleaner, more resilient future. Purpose:Lead and manage Field Service Technicians and Work Preparators within the assigned service region, ensuring operational excellence, safety, and customer satisfaction. Key Responsibilities: - Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction. - Responsibility for classification according to the qualifications of the service technicians in the service region. - Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP. - Collaboration in the strategic planning of the service region. - Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region. - Supporting the Service Sales Managers by developing and introducing standardized processes. - Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market. - Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities). - Cost optimization of service calls and fulfilment of service contract requirements. - Escalation of complex technical issues to the Help Desk. - Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties). - Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how. - Management of the subordinate employees according to target agreements and employee development. Required Qualifications: - High school diploma or GED. - Completed technical or electrical/electronic vocational training. - Several years of experience in the electrical and/or mechanical field. - Proven experience leading a team of technicians. - Business fluency in English. - Strong technical background. - Confident user of Oracle and Microsoft applications. - Willingness to travel up to 30% for customer and employee audits. - Residency in the DFW/Abilene area or willingness to relocate. Desired Qualifications: - Experience in plant engineering or the energy/power generation sector. - Experience in service management, especially with reciprocating engines. - Knowledge of Jenbacher gas engine series. - Knowledge of business administration. - Experience with coaching and onboarding new employees. Soft Skills: - Strong leadership and team motivation abilities. - High degree of flexibility and resilience. - Excellent communication and interpersonal skills. - Strong analytical and process optimization mindset. - Customer-oriented with effective problem-solving skills. - Ability to negotiate and influence stakeholders. - Commitment to continuous improvement and learning. - High integrity and professionalism. What We Offer: - Opportunity to lead a dynamic service team in a growing industry. - Professional development and training. - Supportive and collaborative work environment. Benefits & Perks:We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan, and voluntary long-term disability and life insurance. We also provide company-paid short-term disability and basic life insurance to support your well-being and financial security. Additional perks include tuition reimbursement and a fitness reimbursement program to support your personal and professional growth. Ready to join a team that’s powering a better future? Apply now!

THE INNIO ADVANTAGE By combining a rich legacy in the power generation and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. INNIO | Waukesha Gas Engines (“Waukesha”) is a business unit of INNIO, the leading manufacturer of large, stationary reciprocating engines for the oil and gas power generation industry, . Waukesha engines are designed to run under high-stress conditions in isolated, mission-critical, and demanding environments. OBJECTIVES, ROLES & RESPONSIBILITIES - Plan, prioritize and execute sales strategy/initiatives; drive share and revenue growth; market expansion; hit your #, develop new business, support AR - Partner w/Sales Ops, Regional Sales Managers (RSMs), Product Line Management (PLM) & other key stakeholders to identify prospects, develop account plans & deliver compelling value-based offerings; embrace sales process - Partner with PLM & Sales Ops to establish profitable pricing arrangements - Develop/maintain positive customer and prospect relationships; promote customer intimacy - Leverage products, programs and service solutions to best support the needs of partners - Provide product knowledge/support; expand product visibility and awareness with customers and channel partners; host/support customer events and communication activities - Demonstrate ownership/command of your role/markets; partner with Sales Ops to deliver timely and accurate sales forecasts and market reports; present information in a clear, crisp, concise and compelling fashion - Monitor and report market intelligence; leverage information and data to drive strategy and business development - Actively participate in Sales Pacing process – own your markets (channel partners, packagers, key accounts, potential targets, etc.) - Partner with Sales Leadership, Sales Ops & Finance to report/plan commitments and develop an accurate forecast - Leverage CRM-salesforce.com and systems to track and report data - Participate in development of new products and services; VOC - Collaborate with other INNIO personnel to effectively manage activities in common markets - Act as the frontline representative for IWGE; liaison between the business and end customers/channel partners - Support projects and key initiatives (ex. R/EDRM) QUALIFICATIONS | EXPERIENCE, EDUCATION & SKILLS - BS in Engineering, Business or other related - Industry-specific experience/technical background; existing industry relationships preferred (reciprocating/rotating equipment in the midstream oil and gas compression & power generation industry; experience managing end-user customer accounts - Demonstrated experience pitching/selling complex and highly technical solutions - International sales/service experience (Depending on key accounts owned) COMPETENCIES | CHARACTERISTICS & ATTRIBUTES - Highly motivated; entrepreneurial; driven; mission-driven with a bias for action and results orientation - Self-motivated; works well with minimal supervision - Strong commercial and relationship management skills; customer focus - Strong communication skills; persuasive; ability to influence; relationship building and management skills - Strong business acumen; analytical; understanding sales & how the business makes money - Persuasive; ability to influence decisions; ability to articulate value proposition in a clear, crisp, concise & compelling fashion - Demonstrated sales expertise; strong process orientation and problem solving skills; ability to identify and qualify prospects in new and emerging markets; ability to evaluate wins and losses; drive continuous improvement - Specific experience with Waukesha products and channel partners is preferred - Strong technical aptitude and proven ability to sell a technical solution - Ability to manage multiple opportunities and/or tasks simultaneously; organized #Waukesha

THE INNIO ADVANTAGE By combining a rich legacy in the power generation and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. INNIO | Waukesha Gas Engines (“Waukesha”) is a business unit of INNIO, the leading manufacturer of large, stationary reciprocating engines for the oil and gas power generation industry, . Waukesha engines are designed to run under high-stress conditions in isolated, mission-critical, and demanding environments. OBJECTIVES, ROLES & RESPONSIBILITIES - Plan, prioritize and execute sales strategy/initiatives; drive share and revenue growth; market expansion; hit your #, develop new business, support AR - Partner w/Sales Ops, Regional Sales Managers (RSMs), Product Line Management (PLM) & other key stakeholders to identify prospects, develop account plans & deliver compelling value-based offerings; embrace sales process - Partner with PLM & Sales Ops to establish profitable pricing arrangements - Develop/maintain positive customer and prospect relationships; promote customer intimacy - Leverage products, programs and service solutions to best support the needs of partners - Provide product knowledge/support; expand product visibility and awareness with customers and channel partners; host/support customer events and communication activities - Demonstrate ownership/command of your role/markets; partner with Sales Ops to deliver timely and accurate sales forecasts and market reports; present information in a clear, crisp, concise and compelling fashion - Monitor and report market intelligence; leverage information and data to drive strategy and business development - Actively participate in Sales Pacing process – own your markets (channel partners, packagers, key accounts, potential targets, etc.) - Partner with Sales Leadership, Sales Ops & Finance to report/plan commitments and develop an accurate forecast - Leverage CRM-salesforce.com and systems to track and report data - Participate in development of new products and services; VOC - Collaborate with other INNIO personnel to effectively manage activities in common markets - Act as the frontline representative for IWGE; liaison between the business and end customers/channel partners - Support projects and key initiatives (ex. R/EDRM) QUALIFICATIONS | EXPERIENCE, EDUCATION & SKILLS - BS in Engineering, Business or other related - Industry-specific experience/technical background; existing industry relationships preferred (reciprocating/rotating equipment in the midstream oil and gas compression & power generation industry; experience managing end-user customer accounts - Demonstrated experience pitching/selling complex and highly technical solutions - International sales/service experience (Depending on key accounts owned) COMPETENCIES | CHARACTERISTICS & ATTRIBUTES - Highly motivated; entrepreneurial; driven; mission-driven with a bias for action and results orientation - Self-motivated; works well with minimal supervision - Strong commercial and relationship management skills; customer focus - Strong communication skills; persuasive; ability to influence; relationship building and management skills - Strong business acumen; analytical; understanding sales & how the business makes money - Persuasive; ability to influence decisions; ability to articulate value proposition in a clear, crisp, concise & compelling fashion - Demonstrated sales expertise; strong process orientation and problem solving skills; ability to identify and qualify prospects in new and emerging markets; ability to evaluate wins and losses; drive continuous improvement - Specific experience with Waukesha products and channel partners is preferred - Strong technical aptitude and proven ability to sell a technical solution - Ability to manage multiple opportunities and/or tasks simultaneously; organized #Waukesha

The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. As a very successful company, we are experiencing significant growth in the United States. Today, we help meet the world's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. By harnessing our history of energy industry firsts, along with the power of digital innovation, we will continue to deliver for the future. Welcome to a World of Innovation and Inspiration. Welcome to INNIO! The Service Sales Manager is responsible for driving aftermarket service sales and managing the installed base of Waukesha gas engines within the assigned region. This role focuses on developing and executing sales strategies, building strong customer relationships, and ensuring the long-term reliability and performance of the installed fleet. The Service Sales Manager acts as the primary interface between customers and the company for all service-related matters, supporting business growth and customer satisfaction. What you’ll do: - Develop and implement sales strategies for spare parts, upgrades, and all other service revenue streams for Waukesha gas engines. - Identify and pursue new business opportunities to expand the service portfolio and customer base. - Manage the installed base of Waukesha engines, maintaining accurate records of engine population, service history, and contract status. - Proactively analyze the installed base to identify service needs, upgrade opportunities, and lifecycle extension projects. - Build and maintain long-term relationships with customers, understanding their operational needs and providing technical and commercial support. - Conduct regular customer visits and site assessments to ensure customer satisfaction and identify potential service improvements. - Prepare and deliver technical and commercial proposals, negotiate contracts, and close sales deals. - Collaborate closely with internal teams (service, engineering, operations, supply chain) to ensure seamless service delivery and high customer satisfaction. - Monitor market trends, competitor activities, and customer feedback to adapt sales strategies and maintain a competitive edge. - Achieve and exceed sales targets, reporting regularly on sales performance, market developments, and customer feedback. - Support the forecasting and planning of service activities based on installed base data and customer requirements. - Ensure compliance with company policies, safety standards, and ethical business practices. What you’ll have: - Bachelor’s degree in Engineering, Business Administration, or a related field. - Minimum 5 years of experience in sales or service management, preferably in industrial engines, power generation, or related services. - Strong technical understanding of gas engines, with preference for experience with Waukesha products. - Proven track record in managing customer relationships and achieving sales targets. - Excellent communication, negotiation, and presentation skills. - Analytical mindset with the ability to manage and interpret installed base data. - Self-motivated, results-oriented, and able to work independently. - Willingness to travel frequently within the assigned region. Benefits: - Competitive salary and performance-based bonus - Comprehensive benefits package (health, retirement, etc.) - Professional development and training opportunities - Dynamic and supportive work environment #Waukesha

The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. As a very successful company, we are experiencing significant growth in the United States. Today, we help meet the world's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. By harnessing our history of energy industry firsts, along with the power of digital innovation, we will continue to deliver for the future. Welcome to a World of Innovation and Inspiration. Welcome to INNIO! The Service Sales Manager is responsible for driving aftermarket service sales and managing the installed base of Waukesha gas engines within the assigned region. This role focuses on developing and executing sales strategies, building strong customer relationships, and ensuring the long-term reliability and performance of the installed fleet. The Service Sales Manager acts as the primary interface between customers and the company for all service-related matters, supporting business growth and customer satisfaction. What you’ll do: - Develop and implement sales strategies for spare parts, upgrades, and all other service revenue streams for Waukesha gas engines. - Identify and pursue new business opportunities to expand the service portfolio and customer base. - Manage the installed base of Waukesha engines, maintaining accurate records of engine population, service history, and contract status. - Proactively analyze the installed base to identify service needs, upgrade opportunities, and lifecycle extension projects. - Build and maintain long-term relationships with customers, understanding their operational needs and providing technical and commercial support. - Conduct regular customer visits and site assessments to ensure customer satisfaction and identify potential service improvements. - Prepare and deliver technical and commercial proposals, negotiate contracts, and close sales deals. - Collaborate closely with internal teams (service, engineering, operations, supply chain) to ensure seamless service delivery and high customer satisfaction. - Monitor market trends, competitor activities, and customer feedback to adapt sales strategies and maintain a competitive edge. - Achieve and exceed sales targets, reporting regularly on sales performance, market developments, and customer feedback. - Support the forecasting and planning of service activities based on installed base data and customer requirements. - Ensure compliance with company policies, safety standards, and ethical business practices. What you’ll have: - Bachelor’s degree in Engineering, Business Administration, or a related field. - Minimum 5 years of experience in sales or service management, preferably in industrial engines, power generation, or related services. - Strong technical understanding of gas engines, with preference for experience with Waukesha products. - Proven track record in managing customer relationships and achieving sales targets. - Excellent communication, negotiation, and presentation skills. - Analytical mindset with the ability to manage and interpret installed base data. - Self-motivated, results-oriented, and able to work independently. - Willingness to travel frequently within the assigned region. Benefits: - Competitive salary and performance-based bonus - Comprehensive benefits package (health, retirement, etc.) - Professional development and training opportunities - Dynamic and supportive work environment #Waukesha