• Prepare and deliver customer reports, including KPIs, savings, and compliance. • Support monthly billing processes and contract documentation. • Assist in financial audits and ensure documentation is complete and accurate. • Manage QBR data preparation and customer performance updates. • Track and maintain records related to pricing, contract terms, and operational issues. • Collaborate with field teams to support new site launches and issue resolution. • Develop SOPs and training materials for internal and customer use. • Provide general reporting, analysis, and program support as needed.

• Lead teams in scoping activities to identify, gather and analyze requirements, define key business drivers and define an effective and innovative solution • Management of end-to-end project life cycle: effort estimation, scope management, planning, monitoring and execution (including risks management, budget, timeline and others) and related reporting • Management of project resourcing and commercials including forecasting, time management and invoicing • Project communication to client and/or partner and internally within Adobe • Accountable for ensuring projects are delivered to quality standards • Customer focus and results driven - help customer to succeed in their digital transformation journey by providing mentorship, industry leading practices and advice on Adobe Marketing and Commerce Solutions • Work with other Adobe teams to provide customer with the One Adobe experience • Active participation in PMO practice development

• Build close trustworthy relationships with functional stakeholders and the sales enablement team. • Conduct formal learning performance gap and training needs assessment analysis. • Define learning objectives to support sales performance improvement and make sure training is implemented. • Ensure that there is a quarterly enablement calendar aligned to all sales roles. • Create metrics and manage performance impact measurements for learning programs and activities. • Engage in cross-functional collaboration with other business and regional HR and learning resources. • Provide feedback and assistance to sales reps. • Provide feedback to managers on new hires strengths and weaknesses and gaps for training requirements. • Work with management and peers to assist in strategic initiatives. • Assist in the continuing development and improvement of the sales career track. • Collect and analyze information on competitors and create learning solutions to create value for the sales organization. • Actively support the sales organization through enablement programs. • Research security articles, headlines and news that highlight product strengths / weaknesses and develop competitive playbooks. • Responsible for key project and programs that have global impact to the business. • Participate and assist with onsite sales events.

• Develops and manages relations with various state entities including but not limited to: Governors Offices, State Legislatures, Jurisdictional Agencies, and State Boards of Education • Serves as the lead state lobbyist responsible for outreach and execution of the state strategy in assigned states. • Responsible for planning, execution and attainment of state revenue goals targeting state budgets and legislative appropriations. • Is accountable for and works with legislators and lobbyists to maintain current legislation that supports ACT State Contracts and grows existing revenue. • Is accountable for and works with legislators and lobbyists to introduce new legislation that will support the introduction of ACT State Contracts and drive revenue. • Is accountable for and works with legislators and lobbyists to suppress and defeat proposed legislation by competitors and other entities that would be detrimental to ACT. • Monitors, analyzes and communicates the impacts or potential impacts of state legislation or regulations. • Serves as a member of internal teams in support of strategic state goals. • Develops and maintains relationships with ACT internal departments and leadership to identify operational issues requiring legislative action. • Works with RFP teams to provide insight into RFP strategy and response development as appropriate based on legislative directives of given states. • Assists State Partnerships in developing comprehensive State Plans including but not limited to: incorporating legislative priorities, providing legislative landscape, and identifying legislative key players. • Analyzes competitive intelligence, local information, and strategic advantages in order to develop best strategies to drive future business opportunities from a policy/advocacy perspective. • Provides leadership, problem solving, and decision-making; works closely with state clients and contacts to identify and select solutions that best meet their needs. • Provides excellent customer service and stellar, professional communication to external audiences. • Responsible for strict compliance with all applicable lobbying, reporting, and gift laws.