Role Description You are a senior client leader who thrives in long-term strategic relationships. You've owned complex retainer portfolios before and know how to keep clients engaged, growing, and genuinely convinced you're a partner rather than a vendor. You're commercially sharp, technically credible, and able to lead a multidisciplinary team without micromanaging it. You're proactive by default. You come to clients with ideas before they come to you with problems. You spot expansion opportunities early, you know what good digital strategy looks like, and you hold your own in conversations about web platforms, SEO, AEO, and creative direction. Note: We build exclusively on Webflow. No other CMS, no ecommerce. Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum bar. Qualifications - 6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience - Proven track record of growing accounts, not just maintaining them - Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy - Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio - Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently - Experienced managing and mentoring direct reports - Commercially sharp with a clear instinct for upsell and expansion opportunities - Webflow experience is a significant advantage - Calm, structured, and decisive when priorities shift Requirements - Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4 - Leading roadmapping, prioritisation, and performance reviews across your accounts - Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery - Driving upsells and account expansion, including Webflow's Optimize and Analyze products - Leading pitching and governance conversations at a senior level - Improving how the retainer function runs: processes, reporting, and client experience - Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs - Contributing to forecasting and revenue planning with agency leadership - Playing an active role in business decisions as part of the N4 leadership team Benefits - Remote-first with a real global culture built for it, not bolted on - Deep access to Webflow's product roadmap and team - A seat at the leadership table with genuine influence over how the retainer function grows - One direct report from day one, with real scope to build the team further - Clear path to a Director-level role as we continue to scale

Title: Sales & Customer Service - Client Partner Location: Remote, US Job Description: Full Time Remote, US Requisition ID: 1122 Salary Range:$18.00 To $19.50 Hourly Sales & Customer Service - Client Partner Baseboarders @ Renovation Brands About This Position: Baseboarders is looking for a highly organized and detail-oriented team player, who can efficiently multi-task daily sales and customer service responsibilities in a fast-paced work environment. This position reports to the Inside Sales & Service Manager for our Baseboarders brand. - Location: 100% Remote. (Required to work from any location within the USA.) - Hourly Rate: $18.00 - $19.50 (experience & interview performance will determine actual number within the range). - Bonus Potential: Monthly sales commissions based on meeting team sales goals. - Schedule: 40 hours, full-time, Mon – Fri, 8:00am CST – 5:00pm CST What You’ll Do: - Developing customer relationships through project recommendations, quotes and prompt follow-up of all sales opportunities. - Thinking outside of the box to help customers find solutions using our products for their project needs / unique requirements. - Meeting and exceeding monthly sales goals. - Processing high-level organizational skills for tracking tasks to completion. - Responding well while multi-tasking responsibilities. - Interacting professionally with our customer base via chat, phone, and email. - Communicating with the goal of assuring customers that their project is in good hands. - Effective communication with team members to ensure all customer needs are met. What We’re Looking For: - 2+ years of experience with renovation and/or construction project sales and customer service. - College degree is preferred, but applicable experience will also be considered. - Excellent follow-up skills for assigned responsibilities are a must. - Proficiency in Excel, Word and NetSuite is required. - Shopify experience is a major plus. - Being a self-motivated person striving to go the extra mile. - Ability to take full ownership of responsibilities with minimal supervision required. Candidate Experience: - Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages. - Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building. Artificial Intelligence (AI) Usage: - Candidate Use of AI - We recognize that AI tools can be helpful in preparing for your job search. While you're welcome to use AI for research and preparation, all assessments, applications, and interviews should reflect your own experience, skills, and ideas. We want to get to know the real you. - Renovation Brands Use of AI - Renovation Brands uses AI tools to support our hiring process. AI-assisted outputs are always reviewed by a qualified member of our talent team before any decisions are made. No rejection, advancement, or offer decision is made by AI alone. About Renovation Brands: Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live. Commitment to Diversity: At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture. As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally. Our Benefits: At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: - Competitive Base Salary in line with market expectations - Medical, Dental, and Vision plans - 401(k) Safe Harbor Plan with 4% employer match dollar for dollar - Paid vacation allocated by position, and numerous paid holidays - Paid Parental Leave - Paid Sick Days (based on applicable state laws) - Employee Discount program across all brands at a price of 10%-20% above cost - Voluntary Life Insurance & Disability Insurance - Voluntary Accident & Critical Illness Insurance - Employee Referral Program w/Monetary Bonus - Discounts through LifeMart Our Mission: Empowering our customers to bring their visions to life. Our Culture & Values: Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. Our foundation is supported by five (5) core values that serve as pillars of our culture: - Empower the Customer – This is about their vision, not ours. - Think big. Move fast – We sprint when others stroll. - We’re a team first – Period. - Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required. - Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch. Our Brands: American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

Role Description As a Senior Client Partner, you will be a high-performing leader within our Australian Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations, orchestrating multi-million dollar deals that redefine how Australian’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region. Key Responsibilities & Impact - Strategic Sales & Territory Leadership: - Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list. - Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability. - Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas. - Executive Engagement & Value Positioning: - Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner. - Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI. - Master the MEDDPICC qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting. - Cross-Functional Collaboration: - Act as the "CEO of your territory," orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences. - Collaborate with the Product and Success teams to ensure the "voice of the customer" is reflected in our roadmap. - Work closely with regional partners to enhance customer experience and deliver high-quality support. Qualifications - 8+ years of professional sales experience, with at least 8+ years specifically managing large, complex enterprise software sales (multi-million dollar deals). - Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments. - Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case definition. - English proficiency is required to navigate the local market and global internal stakeholders. Requirements - Deep understanding of transformational technology and the ability to "nerd out" about AI applications and data-led decision-making. - Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management. - Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes. Benefits - Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. - Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. - Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. - Generous parental leave policy. - LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. - Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares. - Learning & Development: We actively support your professional journey with robust programs for growth and learning development. - Remote-First Model: This role is fully remote, offering excellent work-life balance and flexibility.

Role Description As a Client Partner at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region. The single most important outcome for this role is the full ownership of customer P&L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson's position as a strategic, long-term partner. Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region. Key Responsibilities & Impact - Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities. - Take full accountability for customer P&L performance, ensuring consistent achievement of revenue and EBIT targets. - Cultivate and manage senior-level relationships with client executives and C-level stakeholders. - Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations. - Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives. - Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities. - Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts. - Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy. - Work closely with regional partners to enhance customer experience and deliver high-quality support. Qualifications - Typically requires a minimum of 6 years of related experience with a Bachelor’s degree. - Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions. - Deep understanding of customer P&L, forecasting, revenue planning, and complex contract negotiation. - Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors. - Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders. - A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology. Benefits - Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. - Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. - Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. - Generous parental leave policy. - You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. - Participate in our Employee Stock Participation Program and receive a discount on company shares. - We actively support your professional journey with robust programs for growth and learning development, including allocated stipends. - This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.