Role Description As a Client Partner at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region. The single most important outcome for this role is the full ownership of customer P&L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson's position as a strategic, long-term partner. Reporting to the Director of Sales, APAC, this role sits within our Global Sales organization and is pivotal to our expansion in the region. Key Responsibilities & Impact - Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities. - Take full accountability for customer P&L performance, ensuring consistent achievement of revenue and EBIT targets. - Cultivate and manage senior-level relationships with client executives and C-level stakeholders. - Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations. - Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives. - Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities. - Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts. - Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy. - Work closely with regional partners to enhance customer experience and deliver high-quality support. Qualifications - Typically requires a minimum of 6 years of related experience with a Bachelor’s degree. - Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions. - Deep understanding of customer P&L, forecasting, revenue planning, and complex contract negotiation. - Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors. - Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders. - A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology. Benefits - Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. - Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. - Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. - Generous parental leave policy. - You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. - Participate in our Employee Stock Participation Program and receive a discount on company shares. - We actively support your professional journey with robust programs for growth and learning development, including allocated stipends. - This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.

• Lead, Enterprise Learning and Skills business in India. • Build and drive partnerships to deliver impact at a national and organizational scale. • Lead multi-year account strategies for top Indian-headquartered enterprises. • Build country-wide GTM to expand Pearson’s footprint across new industries, government programs, and education-to-employment pathways. • Advise clients on AI readiness, digital literacy, workforce mobility, and emerging technology adoption.

Role Description The Client Supervisor will provide leadership to client team(s) including supervision of staff, reviewing of processes, and providing recommendations for improvement of operations. The Client Supervisor will work with management to understand and communicate the root cause of denials and provide data to assist the client to implement effective processes to correct actions. This person will meet or exceed Denial Management KPI benchmarks and client specific KPI's while maintaining or exceeding team productivity and quality standards. In this position, the Client Supervisor assists with recruiting, interviewing, and orienting new employees, monitoring and evaluating staff performance, and ensuring all employees have the tools and training for optimal productivity. Duties and Responsibilities - Provide supervision related to educating and training staff, evaluating staff performance and monitoring productivity. - Actively participate in interviewing, hiring, training, evaluating, and developing staff where applicable. - Develop and maintain quality control programs, including in-depth and individual performance reviews. - Orient new hires and provide in-services and training, continuing education, and development related to those functional areas of responsibility. - Work in conjunction with Manager, Client Management, to set and supervise target performance levels. - Actively engage with client(s) to understand needs and deliverables with the goal of creating a true partnership. - Provide back-up support to Manager with relation to client presentations. - Develop solid working relationships with new and existing clients. - Responsible for ensuring all high-priority cases are addressed. - Provide prompt responses to client questions. - Ensure that team stays current with client requirements and industry requirements and/or trends. - Actively engage with and supervise Denial Management team, including routine productivity and quality reviews. - Assure that team is meeting follow up quality and productivity standards. - Other duties as assigned. - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Understand and comply with Information Security and HIPAA policies and procedures at all times. - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties. Qualifications - Bachelor's degree or equivalent combination of education and experience. - 3+ years' experience in a supervisory position. - Ability to work well individually and in a team environment. - Must be reliable, responsible, goal oriented and flexible. - Results driven. - Excellent interpersonal, communication and organizational skills. - High degree of integrity including ability to successfully deal with sensitive or confidential information. - Ability to exhibit poise, composure and confidence when confronting stressful or high pressure situations. - Proficiency in Microsoft Office Suite. - Strong interpersonal skills, ability to communicate well at all levels of the organization. - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. - High level of integrity and dependability with a strong sense of urgency and results oriented. - Excellent written and verbal communication skills required. Working Conditions - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal.

Role Description The Senior Client Analytics Partner plays a pivotal role in helping business-to-business clients understand how their media investment impacts lead generation, pipeline velocity, and revenue outcomes. This role requires both analytical rigor and the ability to guide clients through the media performance measurement, with a focus on B2B accounts— including multi-touch attribution, ABM reporting, and sales funnel diagnostics. As a senior member of the team, you’ll also coach peers, shape best practices, and represent StackAdapt in high-level client discussions and thought leadership. This new individual contributor role supports an emerging B2B vertical focus, and offers the chance to influence how modern B2B organizations measure success — partnering closely with senior marketers to connect media strategy to pipeline, revenue, and long-term growth. You will report to the Director, Client Analytics Partner. StackAdapt is a Remote First company, and we are open to candidates located anywhere in Canada. What You'll Be Doing - Strategic Advisory: Act as a trusted advisor to senior stakeholders, moving beyond "what happened" to explaining "why it happened." Proactively identify insights rather than waiting for reporting requests. - Measurement Strategy Ownership: Design and deploy bespoke measurement frameworks that link programmatic spend to business outcomes (MQLs, SQLs, Revenue). - Advanced Attribution: Guide clients through the implementation of advanced measurement solutions (such as MTA or MMM) to optimize channel mix, providing methodological transparency over "black-box" analytics. - Technical Discovery: Apply intellectual curiosity to dig three layers deep into data anomalies to ensure a single source of truth. - Experimental Design: Create and activate learning agendas, recommending plans that include audience cohorts, channel sequencing, and incrementality testing. - Resilient Problem Solving: Navigate the "gray areas" of privacy-compliant tracking (post-cookie world) and emerging media channels to ensure data continuity. - Internal Leadership: Mentor junior team members and contribute thought leadership content to the internal GCS knowledge base. - B2B Strategy & Funnel Diagnostics: Partner with clients to navigate the nuances of the B2B journey, connecting top-of-funnel programmatic activity to down-funnel outcomes like MQLs, SQLs, and pipeline velocity. Qualifications - 5–7 years in analytics roles, ideally within a high-growth AdTech firm, Performance Agency, or SaaS environment. - Proficiency in SQL and Expert-level Excel. - Practical experience with MMM, MTA, or incrementality testing. - Skilled at bridging the gap between technical data and business goals. - A focus on measurement over reporting. - Familiarity with the AdTech ecosystem, including CDPs, MAPs, and CRM connectors (e.g., Salesforce, HubSpot). - Experience building impactful stories within Tableau or PowerBI. Bonus Experience - Knowledge of lead-to-revenue funnels, Account-Based Marketing (ABM) strategies, and CRM integrations. - Experience using Python or R for predictive modeling or advanced statistical analysis. - Experience in E-commerce, Retail, or CPG analytics. Compensation The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. - Factors influencing final compensation include the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. - Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. Ontario Salary Band: $117,647 — $139,706 CAD Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthdays off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books, etc.) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! Company Description StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: - G2 Top Software for 2026 - 2026 Best Workplaces™ for Young Talent in Canada by Great Place to Work® - #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising