Renovation Brands

• Sales Outreach and Relationship Building • Lead proactive outreach to influential interior architecture and design firms across your territory • Develop deep, long-term relationships with principals, specifiers, and interior designers • Act as a trusted advisor to clients through product education, project guidance, and value-driven communication • Presentation and Specification Support • Conduct engaging one-on-one consultations and deliver compelling product presentations • Influence specification decisions in early-stage design and development meetings • Guide products through the interior architecture and construction sales cycle, from ideation to install • Industry Engagement • Represent the brands at networking events, trade shows, and panel discussions • Stay informed on trends in interior architecture, design, and construction materials • Serve as a visible and influential voice in the A&D community • Cross-Functional Collaboration • Partner with technical and marketing teams to support product positioning and compliance • Relay market feedback to inform product roadmap and strategic planning • Maintain accurate pipeline records in CRM and share regular insights with the leadership team

Title: Sales & Customer Service - Client Partner Location: Remote, US Job Description: Full Time Remote, US Requisition ID: 1122 Salary Range:$18.00 To $19.50 Hourly Sales & Customer Service - Client Partner Baseboarders @ Renovation Brands About This Position: Baseboarders is looking for a highly organized and detail-oriented team player, who can efficiently multi-task daily sales and customer service responsibilities in a fast-paced work environment. This position reports to the Inside Sales & Service Manager for our Baseboarders brand. - Location: 100% Remote. (Required to work from any location within the USA.) - Hourly Rate: $18.00 - $19.50 (experience & interview performance will determine actual number within the range). - Bonus Potential: Monthly sales commissions based on meeting team sales goals. - Schedule: 40 hours, full-time, Mon – Fri, 8:00am CST – 5:00pm CST What You’ll Do: - Developing customer relationships through project recommendations, quotes and prompt follow-up of all sales opportunities. - Thinking outside of the box to help customers find solutions using our products for their project needs / unique requirements. - Meeting and exceeding monthly sales goals. - Processing high-level organizational skills for tracking tasks to completion. - Responding well while multi-tasking responsibilities. - Interacting professionally with our customer base via chat, phone, and email. - Communicating with the goal of assuring customers that their project is in good hands. - Effective communication with team members to ensure all customer needs are met. What We’re Looking For: - 2+ years of experience with renovation and/or construction project sales and customer service. - College degree is preferred, but applicable experience will also be considered. - Excellent follow-up skills for assigned responsibilities are a must. - Proficiency in Excel, Word and NetSuite is required. - Shopify experience is a major plus. - Being a self-motivated person striving to go the extra mile. - Ability to take full ownership of responsibilities with minimal supervision required. Candidate Experience: - Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages. - Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building. Artificial Intelligence (AI) Usage: - Candidate Use of AI - We recognize that AI tools can be helpful in preparing for your job search. While you're welcome to use AI for research and preparation, all assessments, applications, and interviews should reflect your own experience, skills, and ideas. We want to get to know the real you. - Renovation Brands Use of AI - Renovation Brands uses AI tools to support our hiring process. AI-assisted outputs are always reviewed by a qualified member of our talent team before any decisions are made. No rejection, advancement, or offer decision is made by AI alone. About Renovation Brands: Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live. Commitment to Diversity: At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture. As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally. Our Benefits: At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: - Competitive Base Salary in line with market expectations - Medical, Dental, and Vision plans - 401(k) Safe Harbor Plan with 4% employer match dollar for dollar - Paid vacation allocated by position, and numerous paid holidays - Paid Parental Leave - Paid Sick Days (based on applicable state laws) - Employee Discount program across all brands at a price of 10%-20% above cost - Voluntary Life Insurance & Disability Insurance - Voluntary Accident & Critical Illness Insurance - Employee Referral Program w/Monetary Bonus - Discounts through LifeMart Our Mission: Empowering our customers to bring their visions to life. Our Culture & Values: Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. Our foundation is supported by five (5) core values that serve as pillars of our culture: - Empower the Customer – This is about their vision, not ours. - Think big. Move fast – We sprint when others stroll. - We’re a team first – Period. - Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required. - Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch. Our Brands: American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

• Own end-to-end delivery for NetSuite initiatives, from discovery and requirements through testing, launch, and post-implementation support • Partner with stakeholders to define requirements, user stories, success criteria, and “victory conditions” before development • Serve as the primary liaison between business teams and vendors, translating needs into clear technical requirements • Configure and manage NetSuite functionality, including workflows, saved searches, reports, imports, and admin tasks • Support core financial and operational workflows such as sales orders, purchase orders, fulfillment, and invoicing • Manage tickets, documentation, and delivery tracking using tools like Jira and Microsoft Teams • Handle multiple initiatives simultaneously, shifting context quickly while maintaining clarity and progress • Lead stakeholder discussions during complex or frustrating situations, driving calm, productive resolution • Gradually assume leadership responsibilities, including managing vendors and building a supporting team • Use AI tools (e.g., Claude, ChatGPT, Copilot) daily to draft requirements, summarize discussions, analyze data, interpret proposals, and accelerate troubleshooting.

• Develop and implement effective sales strategies and training to achieve and exceed revenue targets. • Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth. • Collaborate with cross-functional teams to align sales strategies with overall business objectives. • Recruit, train, and manage a high-performing ecommerce sales team. • Set clear performance expectations and provide ongoing coaching and feedback to ensure team success. • Oversee the development and optimization of the online shopping experience to maximize customer satisfaction and loyalty. • Work closely with product and merchandising teams to ensure a compelling and diverse online product assortment. • Utilize analytics tools to track and analyze sales performance, customer behavior, and website traffic.

• Connect with customers via phone, email, video chat, and text to understand their project needs and guide them through the full design and purchasing process. • Drive sales by building strong customer relationships, overcoming objections, and closing with confidence. • Execute a high volume of outbound calls, emails, and texts to engage new and existing customers. • Own and manage a full sales pipeline – from initial inquiry to close – ensuring no opportunity falls through the cracks. • Proactively nurture leads at every stage of the funnel and follow up with urgency and purpose. • Meet and exceed individual sales goals and KPIs consistently. • Leverage e-commerce tools and digital platforms to identify opportunities, track customer behavior, and convert online interest into sales. • Maintain detailed and accurate customer records in CRM software and follow established SOPs. • Build a strong book of repeat business through consultative selling and relationship management. • Collaborate cross-functionally with marketing, operations, and product teams to deliver the best possible customer experience. • AI usage is expected and encouraged for this role.

• Support customers Remotely across phone, email, and other communication channels while delivering a consistent, professional experience. • Monitor, manage, and respond to inbound requests in a timely manner, ensuring follow-ups with customers and vendors are completed as needed. • Own customer cases from initial contact through resolution, maintaining accuracy and attention to detail throughout the process. • Communicate clearly and professionally, ensuring information provided to customers is accurate and aligned with company standards. • Act as a liaison between customers, vendors, and internal teams to resolve post-sale questions or issues. • Adapt to changing priorities and workflows while maintaining expected service levels. • Meet established phone service-level expectations (90% SLA) and consistently achieve individual Customer Service performance metrics. • Learn and accurately communicate product and order-related information to assist customers effectively. • Work collaboratively with the Customer Service team to ensure coverage, consistency, and customer satisfaction. • Follow established processes and contribute feedback when opportunities for improvement are identified.