N4 Studio®

• Owning a portfolio of N4+ retainer clients as their primary strategic contact at N4 • Leading roadmapping, prioritisation, and performance reviews across your accounts • Translating client goals into clear briefs for design, development, and content teams • Driving account expansion, including Webflow's Optimize and Analyze products, and identifying upsell opportunities proactively • Managing retainer budgets month by month, scoping work accurately and catching risks early • Running regular governance calls and reporting that clients actually find useful • Contributing to how the CS function operates, including improving how we scope, brief, and track delivery

Role Description You are a client leader who knows how to build trust over the long term. You've managed complex retainer accounts before, you understand what keeps clients engaged and growing, and you know the difference between managing a relationship and genuinely driving one. - Organised enough to keep multiple workstreams moving without dropping anything. - Strategic enough that clients see you as a partner rather than a coordinator. - Come to clients with ideas and spot problems before they escalate. - Understand digital, can speak credibly about web platforms and SEO. - Brief a delivery team clearly enough that things actually get built right. Note: We build exclusively on Webflow. Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum. Qualifications - 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role. - A proven track record managing retainer accounts, not just projects, with the ability to grow relationships over time. - Commercially sharp, with a clear instinct for upsell and expansion opportunities. - Technically credible in conversations about web platforms, CMS, performance, SEO, and digital strategy. - Strong communicator and natural relationship-builder across client and internal stakeholders. - Calm and structured when priorities shift, with the ability to manage multiple accounts without things slipping. - Experienced across tools like Webflow, Figma, Slack, and project management platforms. - Webflow experience is a significant advantage. - Professional working proficiency in English (reading, writing, and speaking). Requirements - Owning a portfolio of N4+ retainer clients as their primary strategic contact at N4. - Leading roadmapping, prioritisation, and performance reviews across your accounts. - Translating client goals into clear briefs for design, development, and content teams. - Driving account expansion, including Webflow's Optimize and Analyze products, and identifying upsell opportunities proactively. - Managing retainer budgets month by month, scoping work accurately and catching risks early. - Running regular governance calls and reporting that clients actually find useful. - Contributing to how the CS function operates, including improving how we scope, brief, and track delivery. Benefits - Remote-first with a real global culture built for it. - Deep access to Webflow's product roadmap and team. - A genuine seat at the table within the Client Success function as it scales. - Real scope to grow into a more senior role as the team expands.

• Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4 • Leading roadmapping, prioritisation, and performance reviews across your accounts • Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery • Driving upsells and account expansion, including Webflow's Optimize and Analyze products • Leading pitching and governance conversations at a senior level • Improving how the retainer function runs: processes, reporting, and client experience • Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs • Contributing to forecasting and revenue planning with agency leadership • Playing an active role in business decisions as part of the N4 leadership team

Role Description You are a senior client leader who thrives in long-term strategic relationships. You've owned complex retainer portfolios before and know how to keep clients engaged, growing, and genuinely convinced you're a partner rather than a vendor. You're commercially sharp, technically credible, and able to lead a multidisciplinary team without micromanaging it. You're proactive by default. You come to clients with ideas before they come to you with problems. You spot expansion opportunities early, you know what good digital strategy looks like, and you hold your own in conversations about web platforms, SEO, AEO, and creative direction. Note: We build exclusively on Webflow. No other CMS, no ecommerce. Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum bar. Qualifications - 6+ years across client success, account management, or SEO/AEO, ideally mixing agency and client-side experience - Proven track record of growing accounts, not just maintaining them - Technically credible: comfortable in conversations about CMS platforms, web performance, and digital strategy - Deep understanding of SEO and AEO, either from agency work or managing it across your own client portfolio - Strong design sensibility: you don't need to be a designer, but you know what good creative strategy looks like and can brief a team confidently - Experienced managing and mentoring direct reports - Commercially sharp with a clear instinct for upsell and expansion opportunities - Webflow experience is a significant advantage - Calm, structured, and decisive when priorities shift Requirements - Owning a portfolio of retainer clients across web, SEO, AEO, and content as their primary strategic contact at N4 - Leading roadmapping, prioritisation, and performance reviews across your accounts - Managing and mentoring one direct report (a Client Success Manager) who supports day-to-day delivery - Driving upsells and account expansion, including Webflow's Optimize and Analyze products - Leading pitching and governance conversations at a senior level - Improving how the retainer function runs: processes, reporting, and client experience - Collaborating with designers, developers, and SEO/AEO specialists to align delivery with client needs - Contributing to forecasting and revenue planning with agency leadership - Playing an active role in business decisions as part of the N4 leadership team Benefits - Remote-first with a real global culture built for it, not bolted on - Deep access to Webflow's product roadmap and team - A seat at the leadership table with genuine influence over how the retainer function grows - One direct report from day one, with real scope to build the team further - Clear path to a Director-level role as we continue to scale

• Lead the development of complex Webflow projects from concept to launch. • Implement the Lumous framework to build scalable, maintainable, and modular Webflow sites. • Architect CMS collections, dynamic content, and workflows for large-scale projects. • Ensure sites meet enterprise-grade requirements for accessibility, performance, and security. • Collaborate with design and strategy teams to translate creative concepts into robust Webflow solutions. • Optimize for technical SEO, site speed, and cross-browser responsiveness. • Contribute to internal standards, best practices, and team-wide development guidelines. • Mentor mid-level and junior developers, providing code reviews and technical leadership.